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“Best Customer Service in London”

The Foyer & Reading Room
Ranked #695 of 27,454 Restaurants in London
Certificate of Excellence
Price range: ₹0 - ₹16,969
Cuisines: British
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining
Dining options: After-hours, Dinner, Breakfast, Reservations
Neighbourhood: Mayfair
Description: The huge sparkling Chihuly light sculpture and grand art deco of the Foyer transforms this Mayfair restaurant into a magical dining space, whilst the inviting banquettes of the Reading Room allow for more intimate dining. Frequented by famous faces for over a hundred years, it's the perfect venue for a light meal, sipping cocktails and the best afternoon tea in London.
Reviewed 28 August 2017

I went here with my mother on a Friday evening to celebrate my graduation. We were lucky enough to get a reservation, and they took extra care to make sure my mother and I had an amazing experience. This is my favorite fine dining restaurant in London!

The Atmosphere
This place is beautiful all around. The tables, the chairs, the decor, the live piano music, I could not imagine a better place for a special occasion. The entire room is covered in art and beauty.

The Service
We had the best service here that I have ever experienced in a fine dining establishment. Rather than the dry rehearsed interactions, our server was friendly, social and willing to help. He gave great food recommendations, and was also very knowledgable about wine. He event setup tasters for us so we could try different styles, and taught us about the different wines we were trying.

The Food
The food was wonderful all around. You can tell by the menu and the preparation that this place really values their quality and presentation. Check out my pics to see what I had! At the end it was lovely because they brought out a little cake dish for my graduation as well as a sweets sampler.

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank Monicaicequeen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell_Platt, Director of food and beverage at The Foyer & Reading Room, responded to this reviewResponded 18 September 2017

Dear Monicaicequeen,

Thank you for taking the time to write such wonderful detailed review following your visit to celebrate your graduation. It fantastic to read that you enjoyed the surroundings as well as the service provided by the team. I am particularly pleased to read that your experience was enhanced by the food and wine recommendations provided by the team.

Your recommendation and review are greatly appreciated and we look forward to seeing you again soon.

Best wishes,
Russell Platt
Director of food and beverage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1,646)
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422 - 426 of 1,646 reviews

Reviewed 20 August 2017

Claridges always delivers, whether you are dining or drinking. This visit was a little disappointing as we had reserved the Dead Rabbit/Taproom but it was far too busy to be comfortable for us, so we just had a table in the foyer. Cocktails excellent and service very good.

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank Polly L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell_Platt, Director of food and beverage at The Foyer & Reading Room, responded to this reviewResponded 10 September 2017

Dear Polly L,

Thank you for taking the time write following your recent visit. Whilst I am delighted to read that you enjoy visiting although I was sorry to read that you found your recent experience and a visit to The Dead Rabbit too busy to be comfortable and enjoyable. I am pleased that you were able enjoy the service provided in the foyer on this occasion.

I do hope that we can look forward to welcoming you back on another occasion.

With kind regards,
Russell Platt
Director of food and beverage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

Exceptional food, however the delay on Boxing day to sit was a sham, as I had booked times at the time of booking our rooms. Everything about the breakfast menu is outstanding and we tend to eat a little too much for breakfast when staying here. it's so close to our home, but well worth being away from home at Christmas.

Date of visit: December 2016
    • Value
    • Service
    • Food
Thank llbcjms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell_Platt, Director food and beverage at The Foyer & Reading Room, responded to this reviewResponded 10 September 2017

Dear llbcjmsll,

Thank you for taking the time to write and share your comments. I am delighted to read that you enjoyed your breakfast during your stay; however was sorry to read about the delays you experienced on boxing day whilst waiting for a table.

Please do let me know if I can be of any further assistance in advance of a future visit.

With kind regards,
Russell Platt
Director of food and beverage

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Reviewed 20 August 2017

You just can't go past claridges for a perfect end to the evening. Staff were eclectic and lovely. They looked after us and closed off a fabulous day

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank MarikeK19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell_Platt, DIrector of food and beverage at The Foyer & Reading Room, responded to this reviewResponded 25 August 2017

Dear Marike K,

Thank you for sharing your kind comments following your recent visit at the end of your day. I am delighted to read that it was the perfect way to close off a fabulous day.

We look forward to seeing you again soon.

Best wishes,
Russell Platt
Director of food and beverage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

A delightful afternoon tea! We arrived a little early and were seated immediately. We ordered vegetarian options in advance and it was just delicious. Staff were attentive and service was impeccable. Scones were the best I have had. It was lovely to try three types of tea throughout the afternoon and look at the old photos of Claridge's in their photo album. We couldn't finish the cakes so took the home for later. Thank you to staff and chef for a lovely afternoon!

Date of visit: August 2017
1  Thank trav3l1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell_Platt, Director of food and beverage at The Foyer & Reading Room, responded to this reviewResponded 25 August 2017

Dear trav3l1980,

I am so pleased to read that you had had such a wonderful visit for afternoon tea and that the staff were attentive and that service was impeccable. I am delighted that you were also able to take away a few items to enjoy at home later.

We look forward to seeing you again soon.

With kind regards,
Russell Platt
Director of food and beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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