My daughter took to me to the Ritz in London for my 50th Birthday (My son had taken me to the Ritz in Paris 4 months earlier - outstanding - so I was expecting the same level of service....) sadly not received!
We were greeted by 'no coats allowed madam - please take them to the cloakroom'(!) then we had to re-join the queue(!). We were sat in the middle of the brightly decorated room which although beautiful we were sat looking out onto the lobby as was everyone else. Couples sat next to each other rather than opposite. There was a lovely pianist playing but she was sat on the other side of the lobby?!
I did notice the chair was dirty (badly stained) when I sat down but I didn't say anything as it was my daughters treat to me. We were given the champagne straight away and chose our tea. The sandwiches came quickly - the bread looked like basic supermarket bread which I found disappointing but they tasted OK. The savouries/pastries were lovely but there was 1 of most things - not the usual 2 you would expect.
The waiters all seemed to be running around the tables, there didn't seem to be any format and we got served by at least 4 different people.
The second plate of sandwiches arrived - everyone got offered extra and most people accepted as they were very tiny. The scones were a weird texture - microwaved I felt. Very sad. Not once did they poor or fresh our tea cups.
We received several e mails before we went giving us prices for Birthday cakes, which we did not respond to. On the day however, several people (including myself), got a small individual cake with a candle in it, which was presented to everyone at the same time with a rendition of Happy Birthday - this was the only edible thing they let us take home.
In all I was extremely disappointed. Compared to the opulence, choices and superb service in Paris it was extremely run of the mill and not special at all.
I would not recommend as it is more of a conveyor belt experience and there are so many nicer places to chose from.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.