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“Needs a revamp”

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Mercure Liverpool Atlantic Tower Hotel
Ranked #44 of 97 Hotels in Liverpool
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Needs a revamp”
Reviewed 28 July 2012 via mobile

I've stayed in this hotel twice and I would recommend that you pay for an upgrade as their standard rooms are not great. Bathrooms are tiny and clearly have not been refurbished for years. The same with the restaurant - very dated. I also get the impression that the staff really can't be bothered most of the time.

  • Stayed April 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABR1, General Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review, 30 July 2012
Dear Ckdal,

Many thanks for taking the time to post your review.

I was sorry to read that you felt the hotel; was in need of a re vamp! We have invested heavily in recent years with the vast majority of the rooms having been refurbished. I do have a few left which are currently undergoing an inhouse refresh, and next year we plan to fully refurbish one remaining floor. I dont believe your experience is a true represenation of the hotel, but perhaps of the one or two rooms that remain outstanding.
My team are committed to ensuring the guest has a positive experience, and I am very concerned that you felt they "couldnt be bothered" I would be keen to discuss the matter so that I can address it with the specific team members you came into contact with. Please do contact be directly at the hotel.
Thanks again for your comments and hope to hear from you in due course.
Best regards,

Alistair Risk
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,154 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (613)
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Manchester, United Kingdom
Level 6 Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 23 July 2012 via mobile

Stayed here for a night 30th June/ 1st July.....this hotel is lovely! Gorgeous views of the docks! And great location for walking to all places of interest!
5 mins walk to Albert docks (Beatles museum, echo arena, maritime museum, duck tours, Liverpool wheel)....and 10-15 min walk to Matthew street (cavern club, lennons bar and other Beatles related places/ bars).....also around the corner is slater street where there are lots of bars!...the hotel itself is very big and the beds are very comfy!! Out from our room was the church with the church bells ringing on the saturday night and Sunday afternoon! Made for a lovely atmosphere!!!.....cabs pull up outside constantly so easy to get around if you don't like or can't walk!.....not far in a cab to Liverpool lime street train station (approx GBP3.00) .....there is a lovely bar and restaurant in the hotel with a view across the docks perfect for one last drink before bedtime :)....would recommend a stay here :D

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABR1, General Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review, 25 July 2012
Dear JodieC1981,
Thanks for taking the time to share the news on line of your great stay with us! It is always a pleasure to read such favourable comments, and my team and I are greatly encouraged.
I do hope that we will see you again next time you visit this great City of ours!
Best regards,

Alistair Risk
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 6 Contributor
155 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 23 July 2012

This hotel looks very impressive and is located right on the Mersey River.

From the front windows you can see the river boats coming and going and also some of Liverpool's many beautiful buildings.

The hotel is within easy walking distance of shopping and restaurant arcades and, as our weekend was for a stag, Matthews Street.

The hotel has modern decor, staff who care and are helpful and no daft rules that get in the way of a good stag weekend.

The breakfast buffet is a very good selection and well worth including in your deal.

I would say that this hotel would be good for stag weekends and couples alike. Whilst there were quite a few stag and hen parties, there were also just as many couples of all ages. The two different types of hotel users did not appear to be getting in each others way.

Overall, good value and really helpful staff

Room Tip: Ask for one overlooking the Mersey
See more room tips
  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABR1, General Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review, 25 July 2012
Dear Richnkirst1,

Many thanks for your favourable review, which is well recieved and much appreciated!
My team and I were delighted to see you had such a positive experience, and were able to see how well we cope with our many different guests.
Thanks again, and hope to see you back in Liverpool soon!
Alistair Risk
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2012

Our first stay at this hotel and would certainly stay again, we found the staff very friendly and polite. Not being a lover of buffet breakfasts I must say that the one hear was the best I have had, The room was on the tenth floor and did not expect the windows to open as being so high up but the air con was fine, Had a lovely meal on Friday evening with all our friends in the Vu Bar and after a few drinks, a dance, and a chat retired to our room to a nice comfy bed on which we had a good nights sleep. Would certainly recommend it to anyone.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABR1, General Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review, 23 July 2012
Dear Jack b,
Thanks so much for your five star review!
Delighted to read about your stay and in particular the positive comments you made about the team.
Much appreciated and hope to see you back again soon.

Alistair Risk
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Douglas, Isle of Man
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2012

I stayed here with my boyfriend for a weekend shopping trip and it was great!

We arrived quite early and we were unable to check in but the hotel reception were really friendly and helpful and let us put our bags in a safe room until we were able to go to our hotel room!

The location of the hotel was really good for us, not in the centre amongst the hustle and bustle but a mere 5 minute walk and right on the docks so was lovely to walk around in the evening!

The room was really big and had lots of light pouring in through the massive window, although there wasn't much of a view we weren't there apart from at night so it didn't really matter! The bed was extremely comfortable and there room had the all the facilities you would need for a couple of nights stay!

We had the complimentary breakfast and there was a good selection of hot and cold food to chose from! It was really busy but the staff were extremely courteous and saw to us as quick as they could!

Would stay here again without a doubt and would recommend to anyone!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABR1, General Manager at Mercure Liverpool Atlantic Tower Hotel, responded to this review, 23 July 2012
Dear Amanda,

Thank you for your kind review. I am delighted that you had such a positive experience and that you would recommend the hotel to anyone. As you pointed out, it was a very busty weekend, but it’s great to see that the team were able to pull it off and continued to be friendly and helpful.
Thanks again for the lovely comments and hope to see you back in Liverpool soon.

Best regards,

Alistair Risk
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Liverpool Atlantic Tower Hotel

Property: Mercure Liverpool Atlantic Tower Hotel
Address: Chapel Street, Liverpool L3 9RE, England (Formerly The Atlantic Tower Hotel)
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Liverpool
#20 Romantic Hotel in Liverpool
#29 Family Hotel in Liverpool
#29 Business Hotel in Liverpool
Price range (per night): ₹ 3,771 - ₹ 14,162
Hotel Class:4 star — Mercure Liverpool Atlantic Tower Hotel 4*
Number of rooms: 225
Official Description (provided by the hotel):
Set on the banks of the River Mersey, The Mercure Atlantic Tower Hotel, is the ideal place to discover the great city of Liverpool. Overlooking the Royal Liver Building and the Dock Front - a UNESCO World Heritage Site - The Atlantic Tower Hotel is a welcoming, contemporary hotel in the heart of Liverpool, within walking distance to the Beatles Story museum, Tate Liverpool and many other attractions. ... more   less 
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Also Known As:
Atlantic Tower, Liverpool Hotel Liverpool
Atlantic Hotel By Thistle Liverpool
Thistle Hotel Liverpool
Thistle Liverpool

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