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“Do |Not Stay Here” 1 of 5 bubbles
Review of Charlotte House

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Charlotte House
Ranked #17 of 52 Lincoln B&B and Inns
Certificate of Excellence
lincoln
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Do |Not Stay Here”
1 of 5 bubbles Reviewed 17 April 2012

Do not stay here, do not pass go ,do not collet £200 pounds, infact get ready to be ripped off.
Car parking charges on arrival, wi fi charges on arrival, plus hotel charge and not even food served in the evening, what a JOKE.

  • Stayed December 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
8 Thank clare d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 25 May 2012
Thank you very much for your comments, I am very sad to hear you did not enjoy your stay, We do not wish any of our guests to leave unhappy. We are located on council property who do charge us for the parking spaces hence why we do have to charge guests for parking. Unfortunately there is not any free parking within this area of Lincoln but we do try our best to keep our rates in line with other hotels in the area.

I am concerned to hear about the hotel charge, This is not something I have ever head of before and have been looking into. I have been able to find anything however, if you would like to contact the hotel I would be more than happy to investigate this and if it is an incorrect charge I will happily refund the amount.

I can see you stayed during December, we are very busy with private parties at this time of year so we are unable to serve evening meals, We do try our best to ensure all guests are informed of this prior to their arrival.We are very lucky to be the beautiful Cathedral quarter of Lincoln and so have many restaurants within walking distance, I do hope the staff are duty were able to help you with this and you found somewhere suitable for dinner.

Again I am very sorry you did not enjoy your stay and I do wish we had had the opportunity to make amends at the time. Please feel free to contact me if you would like me to check these charges. For reference, my name is Lauryn.
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409 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
Dublin, Ireland
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

I was bit worried after reading some of the reviews but the stay was brilliant! The place is full of character, staff are excellent and breakfast was amazing. The hotel is in excellent location we would without doubt stay here again!

  • Stayed February 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bluepaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 25 May 2012
Thank you very much for you comments, We do print all of the reviews for staff to see and ones like these really boost the team spirit.

We very much looking forward to welcoming you back to Lincoln.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 January 2012

Lincoln Ladies' Probus Club had its monthly luncheon today at the Charlotte House Hotel in Lincoln. I must congratulate the young people who served us in the restaurant. They are always so polite and friendly and helpful and a credit to the hotel. Young people so often are at the sharp end - criticised for their rudeness and bolishiness - well these youngsters are different and they need to know that they are appreciated. The chef is another wonder - he prepares such marvellous meals - beautifully cooked and served. Thanks to you all. JS

Room Tip: We only used the Orangery restaurant
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  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoSaxby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 25 May 2012
Thank you very much for your comments, It is great to see our staff being appreciated.
Many of them have seen your review and it really gave everybody a boost.

We very much look forward to seeing you all again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 January 2012

I read some of the previous comments before going to the hotel and was expecting the worse, I can only assume that because some of the comments were quite old that there has been a major improvement because our stay at this hotel was excellent from start to finish.
On our arrival we were shown to our suite, which was finished to a very high standard although one of the posts of the 4 poster bed did obsscure the view of the TV!, when we mentioned it the staff quickly arranged for our room to be swapped with no fuss - it wouldn't have been terrible to stay in our original room, just slightly annoying - wall bracket literally needs moving 12 inches to the left!
Our replacement suite if anything was even nicer, well worth the money and very comfortable throughout.
Can't review the food as the hotel is so central to Lincoln that we ended up exploring the local bars and restaurants for dining - of which Lincoln has plenty to go at.
Very close to the castle and cathedral and an ideal base for a stay in Lincoln.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 25 May 2012
We are very happy to hear you enjoyed your stay, this is the kind of service we endeavor to ensure all of our guests receive. We are also happy to hear you liked your room and the building. This was a brand new bed in the room and we had not been able to move the bracket until after your stay and we are sorry this caused difficulty for you. I am pleased to say the bracket has now been moved!

Thank you very much for your comments and we do hope to be able to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newbiggin by the sea
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 27 December 2011

This hotel was booked on the net as we wished to stay in Lincoln and it was the only 5*.

Room OK "ish" but....no lift, no food (except breakfast) no room service, and no xxx , yyy, zzz expected from 5* or even 3*. Our judgement is that the hotel appears focused on the wedding market which they may do very well.

5* - NO WAY and frankly, having written to the AA they don't seem to care so I suggest travellers do not rely totally on their categories as we did.

Don't forget your primus stove if you want to eat in bad weather - apart from the "pub" and "Indian" about a 100 mtrs away.

Room Tip: Their "suites" are comfortable but old fashioned and could do with more than a TLC - examp...
See more room tips
  • Stayed October 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank wallace243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 18 May 2012
We are very sorry to hear you did not enjoy your stay at Charlotte House, Due to us being a grade 2 listed building we are unable to have a lift fitted depsite having tried on several occasions.

Due to the hotel hosting a large number of weddings we are not always able to open our dining room to guests although we do try far as possible to inform guests of this prior to their stay. We are very lucky to be surrounded by beautiful restaurants within walking distance and I am very sorry that the staff on duty did not express this to you.

In light of your comments we have implemented a stricter policy for informing guests before arrival if the restaurant is not open and this is being closely monitored.

Again I am very sorry you did not enjoy your stay and do hope this does not put you off visiting Lincoln again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Charlotte House

Property: Charlotte House
Address: The Lawn Centre Union Road, Lincoln LN1 3BJ, England
Phone Number:
Region: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites
Hotel Style:
Ranked #17 of 52 B&Bs / Inns in Lincoln
Price range (per night): ₹ 5,468 - ₹ 8,813
Hotel Class:4 star — Charlotte House 4*
Number of rooms: 14
Official Description (provided by the hotel):
At Charlotte House Lincoln you're more than just a customer - you're our guest. Our warm welcome is extended to all our guests whether travelling on business or leisure, Charlotte House is located opposite Lincoln Castle and Cathedral. With 14 unique rooms and suites and a choice of contemporary or traditional to choose from there's something to suit everyone's taste. We specialise in events and weddings, but ensuring a good night sleep is our main priority. We look forward to welcoming you soon. ... more   less 
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