We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very happy with our stay !”
5 of 5 bubbles Review of Charlotte House

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Charlotte House
Ranked #17 of 52 Lincoln B&B and Inns
Certificate of Excellence
Nottingham, United Kingdom
1 review
“Very happy with our stay !”
5 of 5 bubbles Reviewed 24 January 2012

I read some of the previous comments before going to the hotel and was expecting the worse, I can only assume that because some of the comments were quite old that there has been a major improvement because our stay at this hotel was excellent from start to finish.
On our arrival we were shown to our suite, which was finished to a very high standard although one of the posts of the 4 poster bed did obsscure the view of the TV!, when we mentioned it the staff quickly arranged for our room to be swapped with no fuss - it wouldn't have been terrible to stay in our original room, just slightly annoying - wall bracket literally needs moving 12 inches to the left!
Our replacement suite if anything was even nicer, well worth the money and very comfortable throughout.
Can't review the food as the hotel is so central to Lincoln that we ended up exploring the local bars and restaurants for dining - of which Lincoln has plenty to go at.
Very close to the castle and cathedral and an ideal base for a stay in Lincoln.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 25 May 2012
We are very happy to hear you enjoyed your stay, this is the kind of service we endeavor to ensure all of our guests receive. We are also happy to hear you liked your room and the building. This was a brand new bed in the room and we had not been able to move the bracket until after your stay and we are sorry this caused difficulty for you. I am pleased to say the bracket has now been moved!

Thank you very much for your comments and we do hope to be able to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

416 reviews from our community

Traveller rating
    202
    108
    48
    32
    26
See reviews for
86
199
19
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
newbiggin by the sea
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 27 December 2011

This hotel was booked on the net as we wished to stay in Lincoln and it was the only 5*.

Room OK "ish" but....no lift, no food (except breakfast) no room service, and no xxx , yyy, zzz expected from 5* or even 3*. Our judgement is that the hotel appears focused on the wedding market which they may do very well.

5* - NO WAY and frankly, having written to the AA they don't seem to care so I suggest travellers do not rely totally on their categories as we did.

Don't forget your primus stove if you want to eat in bad weather - apart from the "pub" and "Indian" about a 100 mtrs away.

Room Tip: Their "suites" are comfortable but old fashioned and could do with more than a TLC - examp...
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wallace243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 18 May 2012
We are very sorry to hear you did not enjoy your stay at Charlotte House, Due to us being a grade 2 listed building we are unable to have a lift fitted depsite having tried on several occasions.

Due to the hotel hosting a large number of weddings we are not always able to open our dining room to guests although we do try far as possible to inform guests of this prior to their stay. We are very lucky to be surrounded by beautiful restaurants within walking distance and I am very sorry that the staff on duty did not express this to you.

In light of your comments we have implemented a stricter policy for informing guests before arrival if the restaurant is not open and this is being closely monitored.

Again I am very sorry you did not enjoy your stay and do hope this does not put you off visiting Lincoln again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 11 December 2011

Although the staff are very helpful and pleasant, this hotel represents poor value for money; it is shabby and outdated, with no facilities to warrant its supposed five stars.
The entrance is decidedly odd and the reception area reminded me of a school office. No fridge or mini bar in the room. Breakfast was very strange! The dining room is adjacent to the bar and the whole place had a sour smell of stale beer - not what you want at 8am! The Breakfast menu was limited with an odd assortment of dishes such as bagels with asparagus and tomatoes. My daughter ordered a cream cheese bagel, which was on the menu, but the waiter had no idea what she was talking about - then my other daughter asked for honey and was met with a blank stare, although it did eventually arrive, presumably when the waiter had discovered what it was.
I could go on, but you probably get the idea; this is not a five star
hotel.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clarice171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerch, Guest Relations Manager at Charlotte House, responded to this review, 18 May 2012
Dear guest,

We are very disappointed to hear that you did not enjoy your stay here at Charlotte House, However, we very much appreciate your comments as they can only help us to better ourselves in the future.

In light of your comments we have now implemented further training for all staff members working front of house so that future guests are not affected in the same way as you were.
Due to the fact we are a grade 2 listed building there are many areas we are not able to change within the building hence why reception is where it is, We do try our best to ensure it is as friendly and inviting as possible.

Again we are very sorry that you were not completely satisfied with your stay but do hope you will consider staying with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bollington, UK
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 28 November 2011

This is rated five star which I think is being generous. It is a good hotel and in a central location, breakfast was excellent but there are a few things that I thought that just didn't seem right. The entrance & reception were rather bleak and not that inviting. The few staff however, that we met were friendly and the service good and there were also some nice touches of Art Deco type furnishings and accessories. I would stay there again but I think the reduced price I paid was about right.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katsouna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerJPC, Guest Relations Manager at Charlotte House, responded to this review, 30 November 2011
Thank you for your review. It's great to get good feedback and we hope to see you again soon.
We are now all covered in Christmas decorations so hopefully we have managed to make our reception a little more welcoming.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 November 2011

My partner and I have a soft spot for Lincoln and are fortunate enough to live only an hour away. We decided to stay for a night and wanted to push the boat out a bit (however, search around for rates as we got our room for £85 less than the hotel quoted). We would normally choose a B&B or basic hotel to stay in but chose this one based on reviews and wanting something a bit more special. The service was good, the two ladies who were working during our stay were very professional and helpful. Parking was tight outside the hotel (and at an extra cost) but worth it as we had a baby and all the belongings that goes with one! We were disappointed to discover there was no lift but I should have asked about this before booking, my fault.
The room was beautiful, with an adjoining separate lounge area, a small walk-in wardrobe, a large modern bathroom and quality finishing touches with traditional styling. We settled in quickly and then enjoyed our day in Lincoln. On returning to the room I sat on the bed, which felt a little too hard for my liking. Not wanting to have a poor night's sleep, I rang reception and asked if we could be moved to a different room. The lady on duty was more than helpful and let me view another room to see if that would be more suitable - it was. The bed was a more modern type, another large modern bathroom and a homely separate lounge area with a leather sofa. It made our stay very comfortable.
We didn't have breakfast as this was extra and we opted to eat in the city instead as the hotel is literally next to the castle walls (although don't attempt to use it as a short cut to the city centre, you'll be charged an extortionate price for the privelege!).
In summary: beautiful city, beautiful hotel. We would definitely stay again.

Room Tip: Can't remember the names of the rooms but there are modern and traditional styles so choose care...
See more room tips
  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fullula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lincoln hotels
0.6 km away
The Lincoln Hotel
The Lincoln Hotel
#7 of 14 in Lincoln
4.0 of 5 bubbles 1,636 reviews
0.3 km away
The Castle Hotel
The Castle Hotel
#4 of 14 in Lincoln
4.5 of 5 bubbles 808 reviews
0.4 km away
The White Hart
The White Hart
#10 of 14 in Lincoln
4.0 of 5 bubbles 459 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
The Tower Hotel
The Tower Hotel
#6 of 14 in Lincoln
4.5 of 5 bubbles 321 reviews
0.8 km away
Premier Inn Lincoln City Centre Hotel
0.7 km away
DoubleTree by Hilton Lincoln
Show Prices
Show Prices
Show Prices

Been to Charlotte House? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Charlotte House

Property: Charlotte House
Address: The Lawn Centre Union Road, Lincoln LN1 3BJ, England
Phone Number:
Region: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Suites
Hotel Style:
Ranked #17 of 52 B&Bs / Inns in Lincoln
Price range (per night): ₹ 5,394 - ₹ 8,714
Hotel Class:4 star — Charlotte House 4*
Number of rooms: 14
Official Description (provided by the hotel):
At Charlotte House Lincoln you're more than just a customer - you're our guest. Our warm welcome is extended to all our guests whether travelling on business or leisure, Charlotte House is located opposite Lincoln Castle and Cathedral. With 14 unique rooms and suites and a choice of contemporary or traditional to choose from there's something to suit everyone's taste. We specialise in events and weddings, but ensuring a good night sleep is our main priority. We look forward to welcoming you soon. ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing