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“Doubletree is definately worth a stay”

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DoubleTree by Hilton Lincoln
Ranked #5 of 14 Hotels in Lincoln
Certificate of Excellence
UK
Level 1 Contributor
4 reviews
“Doubletree is definately worth a stay”
Reviewed 29 April 2012

A wonderful hotel. Friendly, helpful, smart staff. The rooms were very clean with plenty of room and great views. Also ate at the restaurant and drank in the bar. The food was outstanding and I would definitely return. The vibrant bar is worth a visit for a gorgeous cocktail.

Room Tip: just ask the staff
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqueline1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 20 May 2012
Thank you for your kind feedback, we are really pleased you enjoyed the food and drinks in our Electric Bar and Restaurant.
We hope to see you return soon.

Best Wishes

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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lancashire
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2012

Stayed for one night, we messed up the booking yet reception was so nice and helpful even gave us one of there amazing warm cookies! room clean modern and very comfortale. Not much in the way of parking and you have to pay £10 to park but it is right in the city. Service was very high standard, although we ate out we did stay in bar for drinks afterwards, staff are very proffessional, even though it was early hours morning, no one was rushed to finish drinks.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alison_barr_johnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 20 May 2012
Dear reviewer, Thank you for you positive feedback. We are very grateful for the cooments about our hotel and service.

Best wishes

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 April 2012

Last Friday evening(20/4/12) we arrived at the Double Tree Hilton around 9.45pm after a 3 hour trip from Essex for a weekend break in Lincoln, immediate warm welcome by Maria including 2 Cookies(Nice touch). Our room was superb and the bed huge and comfortable.The breakfast was superb and we were not rushed,the evening meal was also first class and the friendliness by your staff was very much appreciated.Notable staff were Maria(who I believe has now left for America - she will do well,a great personality as well as a friendly face)Emma and Laura all of which helped make the stay very enjoyable for the Wife and I .On arriving home I found I had left my computor charger in the safe - Laura put my mind at rest and said she would sort it - which she has done. Well done to all,no doubt we will be back - Thankyou,The Marshalls.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 28 April 2012
Thank you for your comments. The team really like to get there names on the site. Maria has left for America and she will do a great job over there.

We hope to welcome you back soon.

Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 6 Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 April 2012

Stayed here on a Saturday night. Easy check in with the friendly and helpful reception staff.
Decent sized room on the fourth floor with views over the wharf (if you cricked your neck!) and an office block. Our friends on the opposite side of the corridor had views to the Cathedral, the hotle next door and the wharf (if you cricked your neck).

Took lunch in the restaurant, three courses, all excellent and thoroughly enjoyable. Apparently everything was made in-house. Not had peanut butter ice cream since a visit to the states many years ago.
The waitress advised having dinner as that is when chef really lets his imagination go. However as we were there for an evening concert we were not able to have dinner.
We did call into the bar (top floor with views over the wharf) on our return in the evening, quite lively and good value cocktails. An express lift that only travels between the ground floor and the bar ensures reasonable security for the hotel.

Had an excellent nights sleep in the large bed with quality quilt and bed linen. Although our friends were disturbed by some oiks in the next room attempting to get in the linking door.
Breakfast was a buffet with lots of choice, well presented and easily accessible.
The staff at the hotel were all happy to help and seemed cheery and supportive of each other, generating a good atmosphere.

My only criticism is that the writing on the toiletries was a bit small and difficult to read without glasses (codger view). Please please please can hotel chains arrange with the suppliers of these items to have what they are written in a decent sized and clearly defined font. Washing ones hair with body lotion doesn't seem to work as well as with shampoo!

We would certainly stay here again and try to have dinner in the restaurant next time.

Room Tip: The higher up you are the better the views.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 750nig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 28 April 2012
Dear Guest,

Thank you for you review, we were really pleased to see that you enjoyed your stay with us, i am sorry that you experienced problems with the toiletries and have passed your comments onto our purchasing team at Hilton to see if anything can be done with the lettering in future.

We hope to welcome you back to our hotel in the near future.

Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 April 2012

I stayed for a weekend booking direct through the Doubletree website. I had the 2012 Weekend package which included dinner on the first night and breakfest both mornings at a good price.

When I first arrived at the hotel I was welcomed warmly, checked in promptly and was offered assistance with my bags to my room.

The hotel has only been recently built and therefore is modern. My room was spacious and so was the bathroom. The room was very nice and comfortable. There was large desk, plenty of draws and two chairs. The TV was fairly large and well positioned, Sky Sports 1 was available(despite what another review says) and the normal freeview channels as well. Free wireless internet is available, it can be used for several days but you have to re enter your details every 24 hours. The free included internet is OK and not particular fast; this is because you can pay extra to have high speed internet.
Being a typical modern hotel the room was air conditioned and you are unable to open the window. The lighting was good if you you turn all the lights on. There was about 8 separately switched lights and lamps in my room, which gave you plenty of lighting options! All the lights and power in the room go off when you remove your key card and leave the room. Which is handy but not great when you want to charge your phone while you go to breakfast!
Overall the room was great.

I dined in the restaurant on the first evening, it is located on the 5th Floor and has views (depending where you sit) in to Lincoln. The food was very well presented, cook well and very tasty. The service was also prompt.

I also used the fitness suite, which had some very well equipped cardio machines, there were also a wide dumbell range up to 20kg and a multi gym weight machine.

All the staff in hotel were friendly and helpful.

The hotels location is good being on Brayford Wharf there are a number of bars and restaurants very close to hotel. It is walking distance to the main shopping and nightlife area in Lincoln centre. It also close to the university.

The only criticism I had was that on that Hotel restaurant could be larger and have more staff for breakfast. I had to wait 15 minutes for a table on the second morning. The General Manager seems to be aware of that recommending that guest eat before 9am for the best experience. However that is not really acceptable when staying on a weekend most people like a leisurely morning, especially if they have been enjoying the nightlife the night before.

Overall my stay was great I would definitely recommend the hotel and I intend to stay there again. One of the best hotels I have been to for a while.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 18 April 2012
Thank you for your kind review.

I really appreciate you answering points raised in other reviews as this gives us confidence that we are getting things right.

Please accept my sincere apologies for the issues you encountered at breakfast, we do only have a small restaurant and at weekends guests do like to have a more leisurely breakfast, this can increase waiting times so we always try to give the guests good information to help them plan there day starting with breakfast, at weekends sometimes it helps to come down earlier.

Thank you once again for your fantastic feedback.

Kind regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lincoln

Property: DoubleTree by Hilton Lincoln
Address: Doubletree By Hilton Brayford Wharf North, Lincoln LN1 1YW, England
Phone Number:
Region: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Lincoln
Price range (per night): ₹ 7,614 - ₹ 16,064
Hotel Class:4 star — DoubleTree by Hilton Lincoln 4*
Number of rooms: 115
Official Description (provided by the hotel):
The DoubleTree by Hilton Lincoln is a contemporary, upscale hotel situated in the heart of the city. Commanding unrivalled views, the hotel boasts a stunning rooftop restaurant, the Electric Bar, as well as a ballroom, all overlooking the stunning Cathedral skyline or waterfront skyline. All designed with elegance and opulence in mind. In addition a stunning panoramic lift at the front of the building is a spectacular feature. The hotel features 115 rooms, including eight suites with stunning views of the either the Cathedral skyline or the waterfront. All our contemporary rooms offer complimentary WiFi, flat screen LED TV's, and luxurious Sweet Dreams® bedding. The hotel is one of the city’s most unique and contemporary buildings exuding luxury and style.The restaurant will offer fine-dining in incredible surroundings whilst the Electric bar will offer a fresh alternative to the city’s nightlife. A contemporary bar with a retro edge it will be the perfect place for relaxation, recreation or business. ... more   less 
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