I wrote an email of complaint after our stay in August 2012 because certain fairly small things were not dealt with when we mentioned them at the time. I received a very swift reply;apologising and assuring me that the issues would be dealt with. The manager also said he would refund part of the let fee; which he did.
I was impressed that the management clearly were concerned about guest satisfaction; and in light of this I would stay there again.
The apartments are secure, and in a good central location; well set out and equipped. There is a secure underground carpark at a moderate fee.