We only paid £40 a night for our double room including breakfast so wouldn't normally expect too much but I fear the reviews on here give people expectations too high.
The female owner was friendly and welcoming, showing us to our room and making sure we were settled.
The room and bathroom were small but this was what we expected and was exactly as their website described it to be. There were some lovely little touches which you'd only normally expect in hotels not B&Bs such as two chocolates in the room plus a bible and sewing kit in the bedside cabinet. We found the room to be very clean and warm with above average bedclothes and curtains.
We had a bad experience at breakfast on our first morning there where the younger man who works there was very rude and shouted across the room to us demanding that we move tables because the one we'd sat at was reserved for a family, we're a very polite couple and would never occupy a table for four if there was a table for two available but when we'd walked into the breakfast room there were only two tables for four free, neither of them had reserved signs on them and the female the day before had told us to sit down at any table, help ourselves to cereal and wait for someone to take our order.
Within minutes of us being made a spectacle of the female owner came out to apologise (she must have overheard how rude he was) she could see that we were embarassed by the situation and ensured we got our food immediately.
She later came up to our room to apologise for his behaviour and explain the pressures they'd been under that weekend, she couldn't have been nicer if she'd tried, it's just a shame her staff aren't as polite. She even left me a bottle of wine and glasses to drink it from in my room later that day (it was my birthday)
The following morning the same rude man served us at breakfast, when we walked in we asked where we should sit (as not to sit at a reserved table again) he laughed at us and said sit at a table for two today in a sarcastic way, we found this well out of order and wished the female owner was there to overhear him again because people like that should be sacked.
It is such a shame that this B&B was let down so badly by this one employees attitude when the owner was so lovely and previous reviews have said what fantastic customer service they've received there.
It is situated in a great location, close to the night life, restaurants and Tower, it's also only a couple of minutes walk to the beach and tram stop. Funny Girls is only a minutes walk away too - well worth a visit.
The food we received at breakfast was delicious.
Please don't be put off by review but I want people to be aware so they don't make the same mistake and be spoken to like we were. Hopefully this male will be disposed of and this B&B will continue to receive the glowing reviews it has done because the female owner definitely deserves them.
