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All reviews national holidays sea view monday to friday buffet style bus stop evening entertainment bar prices food was lovely enjoyable stay couldn't do enough short break friendly hotel keep up the good work north pier great weekend tea and coffee bingo
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Reviewed 10 August 2018 via mobile

First mistake I made was booking this before reading reviews. Second mistake was actually going. Booked executive room, if it was an executive room I wouldn't like to see the others. Had a spa bath, half of it worked. Stays on window didn't work. No phone or electrical points just an extension lead across the floor.
Bar area in need of work. In fact the whole place needs upgrading or shutting down. Do yourself a favour and don't go.

Date of stay: August 2018
Trip type: Travelled as a couple
6  Thank 708beverleyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2018

Wrote this email, no response, enough said. AVOID

Good Morning,

Having booked one of the presidential suits for our stay on the 29th July i have to say i was very dissapointed with certain aspects of the room and the service my wife received at breakfast on the 30th.

The room was very roomy which i would expect for a suit however there were too many things that didn't work which left me dissapointed. The light in the bathroom mirror didn't work, the Jacuzzi feature on the bath didn't work however it was still connected to the electric as the pump was trying to work (dangerous with water and electric involved). There was a bulb out in the main bedroom as well, these you may think are little points however when you pay for a superior room i feel you shouldn't have to put up with things that don't work. I left very early on the Monday for work however my wife stayed on as we travelled independently, she checked in the book for breakfast time and it advised 07:45 - 09:45, she went down at 09:30 only to be told breakfast was finished, she did manage to get some food that was left however no one offered her a hot drink.
All in all an unsavoury experience, i look forward to your reply

Room 105

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2018

when booking i asked for a ground floor sea view room as my husband is disabled and cant walk far, when we got there we were given the key to a sea view room on the fourth floor, When i was asked if everything was ok i said no as i had asked for a ground floor room. i was then told that i should of rang them to ask this in which i replied that i had put it down on the booking form and thought that maybe i would of been contacted if this wasnt possible.i was then told that they don't do this and told again that i should of rang up as that is what he would of done.when after arguing the toss with us he then went on to say that he had a ground floor room at the back of the hotel as the person hadnt checked in yet,and the rest of the hotel was full, well anything was better than nothing at this stage as my husband was very tired and we just wanted to get in our room. when we went into the room it had two windows in it one was facing a wall and the other was facing the back door to the kitchen. the windows were filthy so we kept the curtains shut (not a very nice thing to have to do) the handle in the bathroom was broken , the toilet seat loose, the divan bed had seen better days as had the frayed carpet. The plastic sealing in the bathroom had rusty water seeping through it and really needed a good clean and to top it all we had no hot water to shower the next morning. we felt like we had been put in the basement! we also had to pay £5.00 a day to park our car on the car park which we had to do as my husband cant walk far. the only good thing i can say is that when we asked if someone could carry an oxygen bottle to and from our room they did so without any complaints.Even though we had paid for two nights we only stayed one as we couldn't face staying another night in the depressing room. Needles to say we wont be going back there! and i really should of known better with it being a none refundable policy if cancelled.

Date of stay: August 2018
4  Thank Kathryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2018

l went on a coach trip with caledonia tours and this is the hotel we were put in, the first room we were in looked lovely, had a nice sea view but the shower didnt work, so we were moved to another room, this room had a view of a brick wall, the room was filthy, the shower was filthy, and tended to overflow, there was soap scum (thick) all around the bottom of the shower lots of rust and silicone hanging off, holes behind sink . The bedroom carpets were badly stained so was the wall, the towels and bed linen were stained too. I had to sleep at the bottom of my bed because the matress was so saggy that my head was lower than my feet. Then to top it all one night a girl in her 20,s opened my bedroom door which l had locked from the inside and walked in, this was at 9.30pm at night and l was in bed. The hotel staff did not seem bothered about this, Now to the dinningroom,...food was awful only 2 choices, and as per the rest of the hotel the plates cups glasses and cutlery were...yes you guessed it dirty. I will never use this hotel again or caledonia travel. AVOID THIS HOTEL LIKE THE PLAGUE,

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
8  Thank lomondlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2018

We Arrived on Friday to book in to the Presidential suite were greeted by Thomas The duty manager was given key to the room, and told where it was, no other interaction. My wife is a wheelchair user so we went to the lift ( the lift is 2' x 4' box could only just manage to get a standard wheelchair in i had to stand on tiptoes for the inner door to close got to the suite on the first floor opened the door and was greeted by pathetic excuse for a suite no 4 poster bed as advertised, wallpaper hanging from walls, water stains on ceilings, carpet missing from around toilet, brick dust on bathroom floor,grout missing from tiles around bath,
we were not happy so went to see Thomas to get moved to another room and was offered a room on the 4th floor a bit better but not much. Room look like it needed a make over bathroom was shocking Radiator hanging from the wall, grab rails rusty light fittings oxidised and not fitted correctly mold in the corners of window window not sealed along sill. Thats the room finished
Now the rest of the place
felt like a nursing home environment, bland decor, basic Breakfast, no menu to select evening meal you had a selection of take it or leave it,
very limited staff working most of the time you saw no staff as they were hiding away working on there false smiles but you could tell they did not want to be there let alone talk to anyone
was told at start that breakfast was from 8:30 am - 9:30 am but in fact it was until 9:45 am
My wife is diabetic and has to have food at certain times of the day and after waiting 156 mins for lift to finally get us down from the 4 th floor to the dining room at 9:40am we were duly told breakfast was finished so as a result we had to go to another establishment to have breakfast and NO Offer was made to pay for this.

In the end our experience of this so called hotel was Beyond exceptable
Staff Lie to you
Rooms are very sub standard
Catering was very poor

i do not wish to put any more as i am getting angry
PLEASE DO NOT THINK OF STAYING HERE

Room tip: Dont stay here
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
5  Thank AlanO1580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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