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8 - 13 of 874 reviews
Reviewed 22 May 2021

Arrived yesterday.. no pool access no electricity in my room all night no hot water... the man on reception is totally usless do not stay here you will waste your money. Rooms very very dated and smell of moth balls you will waste your money staying in this place

Date of stay: May 2021
Trip type: Travelled with family
Thank T9160JNlisaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2020 via mobile

Last minute booking, got a deal room, evening meal and breakfast for 1 adult and 2 children for £60 that's with a discount for blackpool illuminations. While booking explained about my fussy 7 year old daughter who only eats plain pasta and asked if this could be provide, the gent on other end was fantastic his services to provide this made it that little more easing for me, not having to go out and buy something she will eat. Got to hotel lots of parking but I'm guessing this was due to covid reasons not as full. Checked in we was on top floor. Using lift it was an old fashioned open door, pull back the mental sliding door thingy and then release and up we go, was scary so we never used it again lol. Got in room clean, fresh towels, fresh bedding,working TV basic channels on ones we could get mainly kid ones. Evening meal my daughters plain pasta ok but myself and my middle child didn't eat ours as unfortunately we dont like mushrooms or meat on bone, chicken leg dinner and spaghetti bolognese mushrooms in. Maybe a basic kids menu should be offered when booking. So that evening we had to walk into Blackpool to get food. Sleeping, well from what i could, that's why I put good simple and basic. The mattresses was so soft, my 9 year old could feel the springs but its gor just 1night. Got up and swimming paid £5 per person for 1hour, pool was great size, not deep at all and clean...I feel this was the nicest part of the hotel. Breakfast well my girls and me enjoyed it, most filling meal we had in last 24 hours... was busy with table service so staff were running round but in a helping way to get customers sorted, maybe extra staff for busy periods. Checking out dropped keys and went. Overall 5/10, it's ok for 1 night stay, maybe upgrade the mattresses and modernism the building on the inside, I reckon you could easily get 9/10.

Date of stay: October 2020
Trip type: Travelled with family
1  Thank 1985lian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2020 via mobile

Arrived room Was freezing and in poor condition run down, went to use toilet and seat was not secure nearly fell in. We had a 6 week baby with us so decided to leave , we were not staying in a cold drafty room, we have tried to claim our money back for 2 night stay which we did not use via booking.com but hotel has lied and said radiator was working , it clearly was not or why would you let us check out. Keep away from this place at all cost unless you have the standards of a pig then you might be happy .

Date of stay: October 2020
Trip type: Travelled with family
1  Thank paulbarron1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2020

Stayed here last week,big family group I had been very worried about reviews on trip advisor but could honestly say no complaints whatsoever our room was clean and nice and warm food was lovely and all staff very friendly and helpful,went swimming the pool area was lovely only 6 off our large group allowed in at one time so some went a different day cost £5 per person but well worth it,no room cleaning service due to covid but just take your towels to reception and get fresh one,s no bother.. all reception staff were so nice and helpful and restaurant staff were great. Our kids loved the games room and although we didn't stay in at night there was entertainment on every night great hotel for a great price

Date of stay: October 2020
Trip type: Travelled with family
1  Thank frannsteve_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2020 via mobile

Great hotel, fab location not too far away from main strip. Tram stop right across from hotel.
Breakfast fab
Rooms good slightly cold but we managed.
Hotel clean
games room for kids
Only negative maybe have a smaller game or something for wee ones my 3 year old was bored but her 2 older brothers (8 &7) had a blast.
Didn’t stop us having a fab time and would defo be back
Never used the pool so can’t comment

Date of stay: October 2020
Trip type: Travelled with family
Thank mariemB1028TS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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