My daughter was looking for a hotel for a one-night stay in Blackpool where she was attending a birthday party. After an evening of searching we spoke with a very hepful lady at St Chads who confirmed that there was available a single room for one night. On 24th March my daughter telephoned to book the room and her booking was taken by a helfpul man. The night before visiting Blackpool my daughter rang the hotel to check the details of her booking only to be told that the hotel was full and had no record of her booking. My daughter explained when and how she had booked only to be told that the hotel would not have taken a booking for single night, that they had no men who would have taken the booking and that my daughter had probably rung the wrong hotel. Customers accept that mistakes happen but the best way to deal with them is to be helpful and apologetic to the customer not to accuse them of lying.or being a total idiot. It is a good job my daughter decided to ring to check the details of her booking otherwise she would have been left stranded in Blackpool on a Saturday night with nowhere to stay. Despite all the positive reviews this hotel has received we are now left with the impression of a hotel that is negative and unhelpful when an error is made.
- Official Description (provided by the hotel):
- We at St Chads hotel pride ourselves on catering for a wide variety of customers. Families with individual needs are welcome and cots and high chairs are available. We do not cater for "Hen" or "Stag" parties but mixed groups and mixed coach parties are welcome. We also have direct wheelchair access. Our accessibility features include level entry by ramp and key entry door. Additionally we have 2 large ground floor rooms, at a supplementary cost. We also cater for specific dietary requirements including gluten free needs. Guests with disabilities and dietary needs are asked to notify St Chads reception staff prior to arrival. Our access statement can be requested before arrival if you have any concerns. Please see website for current offers. ... more less