When I was booking a hotel/B&B in the area there were not many available. The Glenburn however, was available, is a little on the expensive side. Reading the reviews on this website made me feel that it was worthwhile to pay the money due to the good reviews from previous guests. I stayed at the hotel with my wife and young child for four nights.
The bedroom was as expected if a little outdated but this did not bother me. What did bother me however was the loud music coming from below the room in the evening, which was the bar/restaurant area on the first night. There are notices around the hotel informing guests to be considerate to the other guests and to keep the noise down after 22:30 including not using the jacuzzi jets of the bath. However, it would appear that the rules did not apply to the staff member on duty that night. I assumed the music would be turned off or down at 22:30 but it was still ongoing at 22:45, so I went down to the bar. The girl on duty had an iPod connected to the speakers of the downstairs area. I asked the girl if she could turn the music down and she was taken aback that I could actually hear it in my room. To her credit she did turn the music down. Upon inspection of the roof of the restaurant it would appear a speaker was directly under my room. On the second night the same thing happened, loud music past 22:30, so again I went down and asked for it to be turned down or off. The same girl from the previous night turned the iPod off. The music thankfully did not occur for the remaining nights, I assume she got the hint!
Now onto breakfast... The first morning we arrived down to discover that the hotel only had one baby highchair, this proved to be a problem however, as another couple also had a young child and were at breakfast before us. We waited in the bar area until the couple had finished their breakfast to enable us to use the highchair. The second morning the same happened only in reverse only my wife and I had literally just arrived before the other couple with a child. The other couple decided they had waited enough after about 30 minutes and brought their child to the table in its buggy. I do not think purchasing a second highchair would break the bank and should be looked into. On the third morning we asked the waitress for the highchair as we couldn't see it in the room, we waited 15 minutes holding the baby and it failed to appear. We had to ask again for it to eventually arrive. On the third morning our order was taken as soon as we had sat down, I had ordered a full English breakfast with a bowl of porridge while my wife ordered smaller English. Our toast arrived with my porridge within 15 minutes, no issues there, however, after 40 minutes of waiting there was no sign of our cooked breakfasts. My wife asked the waitress how long it would be until our order arrived to which we got a blank stare with a what are you talking about look! It turns out our cooked breakfast order was never passed onto the chef, so it was retaken and eventually came 20 minutes later a wait of 1 hour! On the fourth morning I had ordered porridge again with a cooked breakfast. This time however, only the cooked breakfast arrived. I didn't even bother mentioning the missing dish this time as I had plans for the day. Completely unacceptable really and I thought I was being filmed as part of a Jeremy Beadle hidden camera show! The food itself was really nice, we even had dinner in the restaurant on one evening (steak) and it was delightful.
The hotel advertises that it offers satellite television in the rooms but it only has Freeview available and very limited channels even with that. There was a football match on the first evening of our stay which I had planned to watch but this was not possible on the television. Instead I used the hotel Wi-Fi to stream it, however, another problem was that the Wi-Fi signal was only strong enough to use downstairs and not in my room which was annoying.
The final minor issue was that the milk was not replaced in the room when I had used all the cartons; I'm assuming the biscuits when we first arrived were not going to be replaced anyway.
From writing this review and looking at others it would appear you have to be very unlucky to have a bad experience at the hotel as most reviews are positive. I may have been very unlucky with how things turned out but I do believe the hotel has a few improvements to make. It didn't stop my family and I having a great time around the lakes even if the animal park refused our Tesco Day Out vouchers because it was a bank holiday! Perhaps I was having a really unlucky week!
- Official Description (provided by the hotel):
- Highly acclaimed non smoking hotel with free leisure facilities, just 5 minutes walk from Windermere, new deluxe rooms with jacuzzi spa baths & rain showers, four poster beds, family rooms, self catering cottages, free parking, great restaurant & bar, just totally refubished to a high standard, outstanding in every way. ... more less
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- Also Known As:
- The Glenburn Hotel And Restaurant
- Glenburn Hotel Windermere
- The Glenburn Hotel & Restaurant Windermere, Lake District