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“NICE LUNCH”
Review of Abraham's Cafe

Abraham's Cafe
Ranked #18 of 156 Restaurants in Keswick
Certificate of Excellence
Price range: US$ 3 - US$ 13
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Reviewed 11 November 2018 via mobile

Have been here a few times before so not sure why I have not done a review previously!
Pretty standard lunch things on the menu but all I have tried have been more than standard!
Today I had a baked potato with cheese. Perfectly baked potato with huge amount of cheese and a lovely salad.
Felt sorry for a number of folks who came in and went away as there were no free tables. They should have waited as the service is very quick so the turnover is quite quick.

Date of visit: November 2018
Thank brianfromcarlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbrahamsCafe, Public Relations Manager at Abraham's Cafe, responded to this reviewResponded 4 weeks ago

Hi brianfromcarlisle,

Thanks for the great 5 Star review and lovely feedback. We'll let Fred and Donna in the kitchen and Caroline in the cafe know how happy you were with your service and food.

We have been very busy over the past few weeks and despite trying to make the cafe a little bigger (we added one more table) earlier this year we do still have to turn a lot of people away.

We're glad you found us and hope to see you again.

Thank,

Rachel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (316)
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3 - 7 of 316 reviews

Reviewed 7 November 2018 via mobile

We stopped off for a quick bite to eat at this little gem of a cafe. The soup was fabulous all of us ate the soup and were left full up for hours. The staff were exceptionally pleasant and helpful throughout our visit.

Date of visit: October 2018
Thank MagsMay78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbrahamsCafe, Public Relations Manager at Abraham's Cafe, responded to this reviewResponded 9 November 2018

Hi MagsMay78,

Thanks for the great 5 Star review and lovely feedback. Our cafe and kitchen staff will be happy you had such a great experience.

We hope we see you again soon.

Kind regards,

Rachel

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Reviewed 31 October 2018 via mobile

We ordered food and waited and waited and waited. Not once did any of the staff notice our food free table despite being right in front of the till.
When we asked about the whereabouts of our food the staff were not concerned.
We watched as some customers on tables were served and finished while others on the same table didn't get any food.
When our food arrived it was delicious.
I was disappointed with the response from the manager who suggested the delay was in the kitchen but seemed oblivious (as were his staff)to what was happening in the cafe....customers without food.
Historically this was a cafe with friendly efficient service so this experience was very disappointing.

Date of visit: October 2018
Thank HelenBest2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbrahamsCafe, Public Relations Manager at Abraham's Cafe, responded to this reviewResponded 1 November 2018

Hi HelenBest2014,

Thank you for your feedback and our apologies that you had this experience, it's not our usual style. Our cafe has been exceptionally busy for the last 3 weeks, which is great but it does take it's toll. This is not an excuse just a possible explanation for what happened.

Our cafe and kitchen staff all work very hard to ensure they deliver the best service and food but unfortunately this can sometimes go wrong. We're sure we're not the first and won't be the last cafe and kitchen team to have this issue, whether it was a lost order, a miscommunication or a temporary lack of focus.

Once again our apologies but thank you for the feedback.

Kind regards,

Rachel

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Reviewed 27 October 2018

Visited Abraham’s for the second time this week. On both occasions we were greeted by busy but friendly staff and after a short wait were given our seats. Great place for a snack or something more substantial. Today I had the beef and vegetable broth and my wife had the lentil and vegetable soup. Both piping hot and very tasty. I’m afraid I was tempted by the sticky toffee pudding with lashings of custard, very nice. If in Keswick you must give it a try.

Date of visit: October 2018
    • Value
    • Service
    • Food
Thank Huttongate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbrahamsCafe, Public Relations Manager at Abraham's Cafe, responded to this reviewResponded 29 October 2018

Hi Huttongate,

Thank you for the lovely review and 4 Star rating. We'll make sure to let our staff in the cafe and kitchen know how pleased you were with your recent visit. School Holidays can be a busy time for us and knowing that we are getting it right is really appreciated.

We hope we'll see you again soon,

Rachel

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Reviewed 18 October 2018

We stood several minutes upon arriving. We finally asked and were told to sit anywhere. The staff spent 20 minutes cleaning tables and no one said a word to us. People who came in behind us went to the counter to order and yet no one came to us to take an order.

Totally dysfunctional customer process. We gave up which is unusual and left. No one asked us why we were leaving.

Pretty surprising and not like other eateries in the area.

If this review is helpful then please indicate so below.

Date of visit: September 2018
    • Value
    • Service
1  Thank Trek-Always
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbrahamsCafe, Public Relations Manager at Abraham's Cafe, responded to this reviewResponded 19 October 2018

Hi Trek-Always,

Our apologies for any confusion and dysfunctional service on your recent visit. We have changed our style of service this week and the staff and our customers are still getting used to the new process.

We were a table order service until this Monday when we are trialing a new system. We have put a few signs in the cafe asking people to take a seat and then order at the counter but we are aware this has caused some confusion. Our apologies, again, that this was not explained to you or that the staff did not register your departure.

As with all changes it can take some time for it to become easy for everyone, what happened to you is not ideal but we will mention it to our staff. as with all changes it will get better and become normal for our staff and customers in a matter of time.

Have a lovely weekend and thank you for your feedback.

Regards,

Rachel

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