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“Disappointed and it needs demolishing”

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Campanile Hull - City Center
Ranked #16 of 20 Hotels in Kingston-upon-Hull
Reviewed 3 September 2017

Asked for a disabled room as the wife not that agile and had room 2 on the ground floor facing the car park. As soon as you opened the room noticed the safety chain was broken off. Light switch by the bed was cracked and very sharp. Tiles were falling away from the wall by the bath. Emergency switch was pulled and no one came in the four days we were staying there. There was a large hairline crack in the wash basin, any pressure would of broken it. Just three coat hangers for two of us. A lot of the Tv stations were not working not even BBC2. Paint was peeling from the bottom of the doors. Bathroom ceiling plaster about to fall off in corner by bath. NO HAND RAIL by the bath even though it was a disable room. They expect some one with a disability to lift there leg 24 inches to get into the bath with nothing to hold on to. Very Bad. £3 for wifi unless you book direct with them. Out side paint was peeling off the wood work but the garden area was well maintained. The good points were that it was well located for the city and there was free car parking. The restaurant was small but the food cooked well and reasonable prices.

Room Tip: stay away unless you are a contractor that only stays a night
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  • Stayed: August 2017, travelled as a couple
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Thank smart5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 23 of 337 reviews

Reviewed 27 August 2017 via mobile

Staff helpful, well maintained grounds, and the site has plenty of car parking spaces, but these were about the only good points.

Room had a filthy carpet and an iron burn. No electrical sockets to charge devices, and Wi-Fi is a paid for extra if you do not book direct. The room overlooked a busy road, so sleeping was difficult because of the noise, or difficult because with the window closed the room was stuffy. At some time recently the room had been decorated; whoever did it left paint marks and runs which would have made an effort by a child look professional. Bathroom fittings were old. Just a depressing room to be in for a couple of nights. Externally, crumbling concrete, rotting woodwork, peeling paint, dirty matting throughout. Apparently a refurbishment programme was promised but no sign of this! The site is beyond refurbishment: it needs demolishing. Don't be fooled by the photos! Very poor accommodation.

Stayed: August 2017, travelled with friends
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017

I booked this hotel through Booking.com, for one night and paid £50
This is the worst hotel I have ever stayed in.
On arrival the reception looked clean and tidy, however the accommodation block looked very tired. The first non smoking room we were allocated on the upper floor, stank of stale cigarette smoke so strong I could taste it. I returned to reception to complain and was given the room next door. This room was dismal and in dire need of refurbishment. The Pest Control insect detector under the desk was rather daunting. The bedding and towels were the only clean items in the room,however, the towels were wet and had to be replaced. The carpets were filthy and the bathroom disgusting with a strong smell of cigarette smoke coming from the extractor fan, the taps were dirty and the tile grout falling out. Only one of the bathroom lights was working. The hair dryer had a large crack in the body and had it worked would have been extremely dangerous. The room faced on to the main road and the traffic noise was horrendous. Only one spare electrical socket is provided, a complete joke when you need to charge 2 mobile phones and a tablet.The advertised free WiFi is only available if you book direct with the hotel and a charge £3 per day if you have booked through a third party.
At check out I expressed my dissatisfaction at the lack of maintenance in the room and was told my comments would be passed on.
This is the last time I book a Campanile hotel.

Room Tip: Go elsewhere
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  • Stayed: August 2017, travelled as a couple
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1  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017

Think of any american movie where they check into a motel. It's like that,the Campanile, and for that reason I love it. The much newer nearby Travelodge looks down on it, but there's something quite romantic about a basic room with en suite, where you can pull back the curtains and pretend to be looking out for the baddies. You can't do that in the travelodge, no siree.
They have a restaurant on site, should you wish to eat there, but this is Hull, this is City of Culture, your car is parked safely and securely, and you're a stone's throw away from everything that's happening in Hull. go out and enjoy the city.
The Campanile is inexpensive, it promises nothing and delivers in spadefuls, and you get to pretend to be hiding out from the baddies.

Room Tip: Take pot luck, but some of the rooms overlook the busy Beverley road.
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  • Stayed: March 2017, travelled as a couple
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Thank mindilou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

We booked four night in this place. We didn't stay. It was shabby, depressing, unclean and dismal. Holes in walls had been patched up. The shower head was filthy. Net curtains didn't hide the fact we were on the corner and EVERYONE had to pass our window to get to their room. The beds were uninviting, narrow singles with washed out bedding. The countertops were broken and blistered. The tiny 'table' between the two beds had raw edges and was marked and damaged. Outside the railings were damaged, missing and dangerous. The pathway to the room needed a serious clean and repainting. They were scored only 3 by Environmental Health!!!! When my husband handed the key back, after half an hour, and said we couldn't stay there the receptionist just said 'okay' we've asked for a refund but been told it's not company policy and as we didn't complain it was our fault!!!!

Stayed: August 2017
1  Thank blodwen_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Campanile Hull - City Center

Address: 20 Beverley Road | (Entrance on Norfolk Street), Kingston-upon-Hull HU2 9AN, England
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 20 Hotels in Kingston-upon-Hull
Price Range: ₹ 2,757 - ₹ 8,012 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Campanile Hull - City Center 2*
Number of rooms: 48
Reservation Options:
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