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Loumush
Worthing, United Kingdom

Great staff in the restaurant, fantastic bedrooms and bathrooms too.

4.0 of 5 bubblesReviewed 7 Apr 2024
The staff in the restaurant were very good. They were good because they were down to earth, genuine, and really cared that you had a good experience. We were served by both Patrycja and Louis who we want to give a special mention to for their outstanding service. Both were very friendly, and helpful with ordering both food and drinks and made our stay better. We really enjoyed the restaurant.

Our room was great too. It was massive and the last room on the right-hand side as you look at the hotel from the front. It had an extremely high ceiling and big original windows looking out to the front. The bed was comfortable. The bathroom was incredible. It had a roll-top bath which we enjoyed as well as a large walk-in modern shower which we also appreciated.

The only thing which was not up to the same standard as the rest was the bar. Although it gives the impression of being a cocktail bar, no one I spoke to really seemed to know cocktails. I love cocktails and make them at home. When I go to a cocktail bar, I expect them to make them better than me or to offer something different. However, I found the people working behind the bar were definitely not mixologists. Instead, they just followed recipes. When I asked what their signature cocktail was they didn't know. When I asked what cocktails they could make with the bottle of Mescal on the shelf, they didn't know. So the bar was disappointing. I don't think it helps that the bar is in two parts and from the main area you can't see the actual bar. There were people with children eating in the bar too so it didn't feel like an adult space and somewhere nice to sip a cocktail.

However, to conclude, we enjoyed our weekend away at this hotel. We liked the staff in the restaurant and at the reception who did their best to make our stay enjoyable.
Date of stay: March 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this review
Responded 29 Apr 2024
Hello and thank you for taking the time to review your recent experience with us. We are delighted you enjoyed your stay and appreciate your feedback. We hope to have the opportunity to welcome you back in the future.

Many thanks,
Eryn
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,476)
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Reviewed 3 April 2024

Great Afternoon tea event in the Havana, Private room for 15 guests who I hosted for an afternoon tea/business update. very attentive team and great food, lovely decor and great experience overall having also stayed the evening in a Garden view room.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 29 April 2024

Hello and thank you for taking the time to review your recent experience with us. We are delighted you enjoyed your event and hope to have the opportunity to welcome you back in the future.

Many thanks,
Eryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

We stayed at the Hotel du Vin & Bistro in Tunbridge Wells for an overnight stay, dinner, and business meeting. The whole experience was great! Our events coordinator, Tiffany, ensured everything was prepared ahead of time, so our offsite ran seamlessly. The staff were helpful and friendly, rooms were spacious, and the food lovely.
I'd highly recommend.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Holly G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 28 March 2024

Hello and thank you for taking the time to review your recent experience with us. We are so pleased you enjoyed your evening and hope to have the opportunity to welcome you back soon.

Many thanks,
Eryn

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Reviewed 23 March 2024

I went for a meal on Friday evening with a friend.

The restaurant was busy so had a lovely atmosphere. Food was excellent and service perfect thanks to our lovely waiter Louis. Nothing was too much trouble and we very well looked after.

Would very much recommend.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Paula V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 25 March 2024

Hello and thank you for taking the time to review your recent experience with us. We are delighted you enjoyed your evening in our Bistro du Vin and that you were so well looked after by Louis. We look forward to welcoming you back again soon!

Many thanks,
Eryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

Booked the Hotel Du Vin for a night for a work conference I was attending locally. Really pleased that I chose here! From the warm welcome on check in to the friendly and helpful staff at breakfast, nothing was too much trouble! I booked a cosy double, it was clean, well equipped & presented. Special shout out to Stephen at Reception, on check out there were a couple of issues with my bill and he sorted it out so efficiently and professionally. Already looking forward to coming back!

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 913jamesanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 23 March 2024

Hello and thank you for taking the time to review your recent experience with us. We are delighted you were able to enjoy your experience and we look forward to having the opportunity to welcome you back again in the future.

Many thanks,
Eryn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024 via mobile

We travelled to Hotel du Vin with some fairly high expectations based on the price, but absolutely underwhelmed by the experience.

I’d always prefer to stay in a place with character, but the room we had was cramped & gloomy with a really small bed and a real shortage of usable sockets (it wasn’t possible to charge a phone or watch beside the bed).

A budget hotel chain would genuinely offer a better room than we had. Add in the fact that extra charges seem to apply to everything (£10 to reserve a parking space, £25 for an early check in despite the fact that we were part of a large party & event there).

But the real kicker was that our £200 room didn’t even include breakfast! Of course we should have checked, but I had assumed that breakfast was a given at that price for the quality of the room, only to discover that breakfast begins at £20 a head for the continental buffet and moves up from there 😳.

This is a nice place, but it’s not nearly as nice as it seems to think it is unfortunately. We really did want to love it there but were totally underwhelmed by the experience. Perhaps it says more about us than the hotel, but next time I’m staying in the area I’ll go for the Premier Inn for a better sleep at half the price.

Room tip: Haggle to get your breakfast included, take a long charging lead & expect a cramped bed if there are two of you in the room!
Date of stay: March 2024
Trip type: Travelled with family
Thank John P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 23 March 2024

Hello John, thank you for taking the time to review your recent experience with us. Please accept our apologies that you felt underwhelmed with your stay. It is our utmost priority to ensure our guests have a wonderful experience with us and I'm disappointed to know this was not the case for you. I would be happy to personally discuss your feedback with you, should you be interested. If so, please do contact the hotel directly.

Many thanks,
Eryn

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