Went to a function with friends and we stayed overnight. When I rang and booked all of our rooms some months I was assured of a river view, this did not happen, We overlooked the rooftop car park, similarly we were quoted a small 'group' discount when booking and this was disputed on arrival. The room was large and had a separate loo and bathroom which was different. The food at the function was very good.
The service in the bar and the breakfast restaurants left a lot to be desired!
At breakfast next morning, Whilst serving my husband his cooked breakfast, the waitress knocked the toast he was buttering out of his hand and onto the floor, just a very quick muffled sorry and no replacement - these things happen but you would expect to be asked if you would like more! A man also turned up for breakfast in his pyjamas, not really acceptable!
Also, when ordering tea and coffee in the bar, we were served cups only and had to ask for saucers.
The bars ran out of fiz for the soft drinks dispenser in the afternoon and throughnto the evening, not good when catering for over 100 people!
Have had many short breaks and this is the first time I've felt I need to have a moan but do feel my comments are valid.
- Official Description (provided by the hotel):
- Located on the Chatham/Rochester boarder the St. George Hotel is the ideal base at the heart of the Medway towns.We have 45 bedrooms all en suite, digital tv and radio, hospitality trays and telephones. ... more less
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- Also Known As:
- St. George Hotel Chatham, Kent