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“Slightly disappointing for a Premier Inn” 3 of 5 bubbles
Review of Premier Inn Southampton City Centre Hotel

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Premier Inn Southampton City Centre Hotel
Ranked #3 of 24 Hotels in Southampton
Certificate of Excellence
Stansted Mountfitchet, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Slightly disappointing for a Premier Inn”
3 of 5 bubbles Reviewed 13 February 2012

I was slightly disappointed by this place – while I’m not expecting outstanding quality from a Premier Inn, the rooms are very sparse and could do with some modernisation. They’re starting to look pretty tired, and to not even have a door on the wardrobe struck me as pretty low-par. Cleanliness was “ok”, but not great – the room looked like it could have done with a bit more dusting when I arrived.
On the first day, we went out for breakfast but, on the second, we thought we would be lazy and try the hotel. We got there at 9:01 – breakfast stops at 9:00 and, apparently, this means 9:00! Despite there being plenty of food available – and us promising to only be 10 minutes – we were told that breakfast was closed. Very disappointing, though it did mean that we saved some money by just going back to the place we went on the first morning.
Like I say, I wasn’t expecting luxury from a Premier Inn, but I’ve definitely stayed in better ones…

  • Stayed July 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
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English first
Poole, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 12 February 2012

Had an important family gathering in Southampton so stayed at Premier Inn. Nice room although there was hair down the toilet so not sure if the room had been cleaned. On arrival we booked a taxi with the lady on reception. The taxi was 20 minutes late and we found out that the taxi had not been booked in the first place by reception when they had told us that they had so we arrived quite late. The taxi company confirmed that the taxi had been booked 5 minutes ago. I do like Premier Inn and have stayed in other Hotels but this particular Hotel was unfortunately a bit of a let down.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Anna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Southampton City Centre Hotel, responded to this review, 16 February 2012
Thank you for your review. At Premier Inn it remains our main objective to deliver a high standard of and service in a relaxed and comfortable environment, I sincerely apologise that on this occasion we failed to do this. Please be assured your comments have been noted and will be followed up with the Customer Service Team at our Head Office. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 February 2012

If you want to stay at a friendly and effecient run hotel, then this is the one..Dont be put off with the outside look of the building-judge when you have stayed..Check in very straight forward quick & friendly.
Comfortable clean rooms.
Excellent service in the restaurant & bar. breakfast is a must in this hotel, plenty to choose from. Lovely to see happy faces at breakfast, Jane & Edd in particular.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seaford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 February 2012

Chose hotel due to location and reputation . Have to say that both my wife and I could not fault either the cleanliness of the hotel, friendliness of staff and location. We were made to feel welcome from the moment we arrived at the reception.
Bedroom/bathroom roomy and clean. Good breakfast too.Thoroughly recommend.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 6 February 2012

I often stay at Premier Inns for business, on this occassion i decided to treat my wife to a 3 day break..The first night stay the restaurant was clearly in trouble with its heating and was a very cold place to dine. Jayne the restaurant manager was clearly trying to solve the problem but seemed to be a problem that could only be fixed by maintenance. There were many guests complaining about the coldness and giving Jayne a very hard time, her friendly and confident approach to the matter was very professional and what could have turned into a more difficult situation did not. Everything possible was done to make us more comfortable and warm. Thanks Jayne

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank steve w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton City Centre Hotel

Property: Premier Inn Southampton City Centre Hotel
Address: New Road | New Road, Southampton SO14 0AB, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Romantic Hotel in Southampton
#4 Business Hotel in Southampton
#5 Family Hotel in Southampton
Price range (per night): ₹ 4,493 - ₹ 7,760
Hotel Class:3 star — Premier Inn Southampton City Centre Hotel 3*
Number of rooms: 172
Official Description (provided by the hotel):
Southampton City Centre Premier Inn is located conveniently in the centre of Southampton, a 5 minute walk from all the main attractions. We offer clean, spacious rooms at an affordable price in the city centre. We are so confident you will enjoy your stay with us we offer a good night guarantee! Directions: From M27(J5), follow the A335 to City Centre. At Charlotte Place roundabout, take 3rd left East Park Terrace, then 1st left onto New Road. The hotel is on the right. Parking at this hotel is limited and charged at £4 per 24 hours. ... more   less 
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Also Known As:
Premier Inn Southampton City Centre Hotel Southampton

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