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18 - 23 of 2,424 reviews
Reviewed 3 June 2022 via mobile

Booked a stay in the hotel as easily accessible for the stadium. Was a decent room, good views and overall friendly service. Although putting the coffee machine through a clean programme when you’ve 100 people in the bar does seem a bit like bad timing. Definitely stay again. You get what you pay for.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Sjhcommsuk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager Jurys Inn Southampton, Other at Jurys Inn Southampton, responded to this reviewResponded 5 June 2022

Dear Sjhcommsuk,

Thank you for taking the time to leave feedback on your recent stay with us, and delighted that you appear to have had a positive experience. The view from the higher floors is indeed fantastic, and rather pleasant to watch the cruise ships and container ships coming in and out of port.

The coffee machine is unfortunately one of those automated "intelligent" modes where it cleans after a specific amount of cycles, and out of the staff's control. However I must agree with you!!

I am glad that you'd stay again and look forward to welcoming you back to Jurys Inn Southampton very soon.

Kind regards,

Matt
Duty Manager
Jurys Inn Southampton

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Reviewed 2 June 2022

It was a full hotel and obviously that makes things more difficult, but right from the start things went wrong with three trips to reception to get the door keys to work (up and down from the 4th floor).
Car park was 10 mins walk away, having to wait to cross big busy roads, not hotels fault but heavy rain did not make it more enjoyable.
Room was as expected, clean, beds good and bathroom OK.
On return to hotel, just gone midnight, bar was closed for food and drink. Used room service, with incredibly small choice (some items not available), when items arrived they were small and overpriced

Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank P6398QSdebbier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager Jurys Inn Southampton, Other at Jurys Inn Southampton, responded to this reviewResponded 5 June 2022

Dear P6398QSdebbier,

Thank you for taking the time to leave feedback on your recent stay with us.

I was disappointed to see that we did not meet your expectations on this occasion, and are aware of some issues with door keys which we are working to resolve, and apologise for any negative impact this had upon your stay.

I am glad however that our rooms met expectation and that you were able to enjoy a comfortable nights sleep after all.

We look forward to welcoming you back to Jurys Inn and Leonardo Hotels soon.

Kind regards,

Matt
Duty manager
Jurys Inn Southampton

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Reviewed 1 June 2022

Thanks so much for accommodating an early check-in! We enjoyed our brief stay before our cruise. Everyone on property was very friendly and made us feel welcomed and appreciated. Room was great and included breakfast was very good. Would stay here again and would recommend to others.

Date of stay: May 2022
    • Location
    • Cleanliness
    • Service
Thank David H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager Jurys Inn Southampton, Other at Jurys Inn Southampton, responded to this reviewResponded 5 June 2022

Dear David,

Thank you for taking the time to leave feedback on your recent stay and what fantastic feedback to receive.

I am pleased that our colleagues were able to accommodate your early arrival and that you had a pleasant stay with us.

We look forward to welcoming you back very soon!

Kind regards,

Matt
Duty Manager
Jurys Inn Southampton

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Reviewed 31 May 2022 via mobile

My wife and I stopped at this hotel overnight whilst waiting to board our cruise the following day whilst we were there it was our anniversary and the hotel sent a complimentary bottle of sparkling wine and a card to our room
Which was a pleasant surprise
We had breakfast before we left which was a buffet style Hot and fresh with plenty of choice when we are next in Southampton We will not hesitate to stay again
Thank you jury’s. Of Southampton

Date of stay: May 2022
Trip type: Travelled as a couple
Thank mtx7x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager Jurys Inn Southampton, Other at Jurys Inn Southampton, responded to this reviewResponded 5 June 2022

Dear mtx7x,

Thank you for taking the time to leave feedback on your recent stay with us, and what lovely feedback to receive!

I am delighted that we were able to make a contribution towards to the celebration of your anniversary and we wish you many more together.

We look forward to welcoming you back to Jurys Inn and Leonardo Hotels very soon.

Kind regards,

Matt
Duty Manager
Jurys Inn Southampton

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Reviewed 28 May 2022

Used this hotel for my business trip. Good size room, comfy bed, friendly hotel staff, good location to all special destination in Southampton. Down side- no parking and over priced restaurant menu, more restaurant options in city centre.

Date of stay: May 2022
Trip type: Travelled on business
Thank Monikassr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duty Manager Jurys Inn Southampton, Other at Jurys Inn Southampton, responded to this reviewResponded 28 May 2022

Dear Monikassr,

Thank you for taking the time to leave feedback on your recent stay.

I am delighted to see that you enjoyed your stay with us, and were able to take advantage of our central location. Noted however to your sentiment re parking, however an unfortunate trade-off with where we're situated. We do recommend three local carparks in the vicinity, and our Reception colleagues are always more than happy to provide directions.

We look forward to welcoming you back to Jurys Inn and Leonardo Hotels very soon.

Kind regards,

Matt
Duty Manager
Jurys Inn Southampton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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