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“Shopping Trip”
Review of Red Funnel Ferries

Red Funnel Ferries
Ranked #12 of 91 things to do in Southampton
Certificate of Excellence
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Attraction details
Owner description: Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year since 2013. Choose between two stunning routes: our Southampton-East Cowes (former home of Queen Victoria) service takes 55 min, operates 365 days/year and carries vehicles & passengers. On board, enjoy free Wi-Fi, hot & cold food, a bar & coffee shops, or upgrade to the Signature Lounge, for a quieter club class experience. Our 2nd route connects Southampton to the world-famous yacht racing town of West Cowes. Our modern ‘Red Jet’ Hi-Speed catamarans take just 23 min to cross the Solent. Our entire fleet is dog friendly. Look to us for expert travel advice, accommodation bookings, attraction & event tickets. The opening times displayed are our contact center hours.
Reviewed 12 January 2018 via mobile

Looking forward to a very rare shopping trip with the wife (we both work long hours/shifts).

Can't fault the service you get from Red Funnel, occasionally late operationally or because of weather conditions and the ferries are quite clean given they are in constant use day to day.

However...

We were appalled at having to pay £34 off peak day return for only going to Southampton for a few hours. No public service discount for either of us either which other companies offer.

I am an island resident but a family not from the island wanting to visit would be put off I believe. Very expensive for just a solent crossing in my view. In a jovial manner my wife commented on the price to a crew member collecting tickets who just grunted at us in an unfriendly manner!!

Got to comment on the majority of staff though (in particular the gentleman in the ticket office) very polite, helpful & keeping the ferry tidy during the journey...thank-you.

If travelling to & from island I would shop around if were you! Although, not much choice and Red Funnel know this....

Date of experience: January 2018
Thank PerArdua96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 18 January 2018

Hello PerArdua96

Thank you for taking the time to leave your review here on Trip Advisor and for emailing me directly to clarify that you and your wife travelled as foot passengers.
We offer various discounted fares throughout the year including those aimed directly at foot passengers. These can either be found on-line and are also mailed to all Island residents who are not opted into the mail preference service.

We do also offer a discounted fare for public servants, I am very sorry that you were not made aware of this at the time of booking. Overall, we believe and our feedback supports the view that we offer the very best value to cross the Solent.

I’d like to thank you also for your kind comments about our greatest asset – our people. I'm delighted you picked out colleagues throughout the business for polite and helpful service.

My sincerest thanks once again for taking the time to leave your review and also for your follow up email.

With best regards

Jit Desai
Head of Customer Services

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279 - 283 of 1,699 reviews

Reviewed 12 January 2018 via mobile

We recently took a 3 night break in East Cowes with our motorhome. We found the Red Funnel service very easy to use and very efficient. Everything was booked online so it was just a case of turning up, winding down a window to say who we were then waiting in line till directed onboard. On the outward journey we stayed in our motorhome, mainly because we were unsure wether you could wander round or not. On the return we went up to a nice seating area and had a coffee. All quite reasonably priced with polite staff. We would definitely use this service again.

Date of experience: January 2018
Thank Wouldieathere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 16 January 2018

Hello Wouldieathere

Thank you for taking the time to review your journey here on Trip Advisor. I really pleased you enjoyed your trip and will be using our services again in the future.

With very best regards

Jit

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Reviewed 7 January 2018

Arrived at Southampton early for both my crossings and was put on the earlier ferry with no fuss or bother and drove on both without waiting so very pleased with this. all 4 crossings were great without incident and delicious beverages and food available.

Date of experience: January 2018
Thank Derek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 16 January 2018

Hello Derek A

Thank you for leaving your 5* review covering all 4 crossings. I'm delighted that you received a consistent 5* experience over the holiday period.

The team and I look forward to being able to welcome you back on board again very soon.

With best regards

Jit

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Reviewed 7 January 2018 via mobile

We used a voucher and got a good deal on a weekend return! It was a nice easy and relaxing crossing. We also took the dog and sat in the pet friendly area which has a good cafe!

Date of experience: January 2018
Thank RhinoKellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 16 January 2018

Hi RhinoKellie

Thank you for leaving your 5* review! It's enormously appreciated, I'm delighted you all had a wonderful trip.

With best regards

Jit

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Reviewed 4 January 2018 via mobile

Having a number of friends living on the Isle of Wight we always use the Red Funnel Ferry service when travelling with a car.
Despite the weather our experience is that they generally running time.
The restaurant facilities are very good, especially the special Big Boys Breakfast if you are really really hungry. It's huge.

Date of experience: January 2018
Thank peterwV975TL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 16 January 2018

Hello peterwV975TL

Thank you for taking the time to leave your positive review. We're delighted you enjoyed your journey, particularly the on-board catering. We look forward to welcoming you back soon.

With best regards

Jit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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