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“Working day”
Review of Red Funnel Ferries

Red Funnel Ferries
Ranked #2 of 130 things to do in Southampton
Certificate of Excellence
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Attraction details
Owner description: Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year since 2013. Choose between two stunning routes: our Southampton-East Cowes (former home of Queen Victoria) service takes 55 min, operates 365 days/year and carries vehicles & passengers. On board, enjoy free Wi-Fi, hot & cold food, a bar & coffee shops, or upgrade to the Signature Lounge, for a quieter club class experience. Our 2nd route connects Southampton to the world-famous yacht racing town of West Cowes. Our modern ‘Red Jet’ Hi-Speed catamarans take just 23 min to cross the Solent. Our entire fleet is dog friendly. Look to us for expert travel advice, accommodation bookings, attraction & event tickets.
Reviewed 3 January 2018

Good breakfast good service clean and tidy staff very helpful when weather good nice to ride on top deck slightly expensive journey

Thank _neillawson57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 14 January 2018

Dear _neillawson57

Thank you for leaving us 5 stars and for choosing to travel with Red Funnel.

We are glad that you enjoyed your day with us and Happy that the weather was pleasant for you.

We aim to be the leading travel services to and from the Island so it is always a pleasure to hear your positive comments, all feedback is important to us.

In regards to pricing, we always advise to achieve the maximum savings is to try and book as early in advance as you can, if you don’t already please also follow our Facebook and twitter pages (@redfunnel) where we post all our current offers and promotions, you may be even to save that little bit more.

Many thanks once again and we look forward to welcoming you on-board with us again soon.

Warm regards
Rachael

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Reviews (1,434)
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"isle of wight"
in 457 reviews
"east cowes"
in 104 reviews
"earlier ferry"
in 67 reviews
"red jet"
in 80 reviews
"car ferry"
in 64 reviews
"foot passenger"
in 32 reviews
"wight link"
in 24 reviews
"red falcon"
in 23 reviews
"loading and unloading"
in 22 reviews
"hour crossing"
in 17 reviews
"outward journey"
in 16 reviews
"priority boarding"
in 16 reviews
"return journey"
in 46 reviews
"top deck"
in 27 reviews
"both ways"
in 32 reviews
"day trip"
in 65 reviews
"ferry service"
in 37 reviews
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23 - 27 of 1,434 reviews

Reviewed 2 January 2018 via mobile

It was my first time to be on a ferry and was expecting the turbulence but it was very smooth. They offered tasty meals and snacks on board.

Thank Hoàng Anh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 14 January 2018

Hello Hoang Anh L

Thank you for leaving us a nice review and for sharing your experience with us.

It’s great to hear that you enjoying your sailing with Red Funnel. Many other people like yourself don’t normally know what to expect when boarding our RORO raptor ferries, we are continually surprising our passengers with how smooth the sailing is.. some even say that they forget they are even travelling on water!

From all of us here at Red Funnel, we hoped you enjoying your time over on the beautiful Island and hope to be able to welcome you back on-board with us soon.

Kindest regards
Rachael

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Reviewed 30 December 2017

We use Red Funnel Ferries regularly to travel to the Isle of Wight and always find them very efficient, helpful and professional. We have a Red Funnel loyalty card which gains you points and gives you certain discounts on travel and food and refreshments as well as the occasional upgrade,to priority boarding for example. The first class lounge, which is available at a supplement, is brilliant for relaxing even more on the short crossing and includes complimentary tea, coffee and pastries. Always enjoy the start of our break as we board these ferries - and the dog is also welcomed on board!

Thank Caroline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 14 January 2018

Hello Caroline

Thank you for your very nice review, We are very proud of our Signature lounge so it is always great to hear feedback from our loyal passengers that they are also enjoying the lounge.

We are pleased to read that you are taking advantage of our loyalty point scheme and achiving some great savings with us, don’t forget to follow us on Facebook/Twitter to be updated with any other promotions we run

We look forward to welcoming you and your pet on-board with us throughout 2018 and send our best wishes.

Kindest regards
Rachael

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Reviewed 29 December 2017

Shame Brittany Ferries cannot offer same for dog owners travel as Red Funnel rather than having to leave little dog alone in the bottom of the boat in the car,
All dogs were well behaved on our recent trips with R,F, and we felt happier too with our little dog with us,

Recent travel from East Cowes (with car) to Soton and return (twice - 23/12 9am return 4.30pm, then East Cowes to Soton 28/12 9am return 6pm)
Most enjoyable trips - especially the man directing us out of the port in Southampton and then directing us onto the boat from Southampton - he acted out a little Christmassey courteous move which was fun and amusing - well done to him - made us all smile without compromising his duties. He must have been worn out! A good asset to your company. Well done.
Must congratulate all the team of Red Funnel - telephone contact, ferry personnel, ticket box at East Cowes and Southampton. all car decks personnel (very courteous, friendly and efficient), on-board staff very helpful and happy, and the cafeteria personnel.
We preferred our dog area lounge over and return on 23 December 930am/4.30pm - the lounge was much nicer than our second trip on 28 December 9am/6pm - but that was just a small point.
Once again thanks to the man with the funny Christmassey moves and all the staff - it made all the difference.
Recently moved to IOW from France, and will be crossing frequently.
Thank you

Thank Rozeene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 14 January 2018

Dear Rozeene

Thank you choosing to travel with Red Funnel for taking the time to review us. We aim to be the leading travel services to the Isle Of Wight so its always a pleasure to read comments like your own and that your enjoyed your experience with Red Funnel

We are also pleased to read that your dog enjoyed his sailing. In regards to preference of the boats, our Red Eagle is going in for her annual refurb this month and we are very excited for her return, this means that all of our 3 boats will have completed their make over and will all be looking as good as eachother.

It sounds like your talking about Jim, the dancing man! I will be sure to pass on your praise to Jim and his management.

From all of us here at Red Funnel, we hope you enjoyed your Christmas on the island we would like to thank you again for the positive review. We look forward to welcoming you back on board with us in the near future.

kindest regards
Rachael

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Reviewed 28 December 2017 via mobile

Check in was very easy, the embarkation went quickly. I was pleasantly surprised by the quality of decor in the boat. The food looked very good value for money. The bar had a good selection of hot, soft and alcoholic drinks. The crossing was smooth- looking forward to the return crossing.

Thank 123Just1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 5 January 2018

Dear 123Just1987

Thank you for travelling with Red Funnel and for leaving us such a positive review on Trip Advisor, sharing your experience.

We pride ourselves to be the leading travel services to and from the Isle Of Wight so it is always good to hear passengers like yourself praise us for our efforts.

Its sounds like you was travelling on our Red Falcon or Red Osprey, who have completed their refurbishments, our Red Eagle is currently going under her refurb so we hope to soon have all our three boats looking as beautiful as ever.

From all of us here at Red Funnel, we would like to thank you once again for travelling with us and look forward to many more crossings with you and your family.

Kindest Regards

Rachael
Customer Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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