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AMAZING customer service

The Astoria were so so helpful from the get go!! Showed me exactly where to get my ticket from and... read more

Reviewed 16 May 2021
Z514HJgracep
via mobile
Interesting.

It took us 40 mins to get served at our table when we arrived (having waited in a queue for 50 mins... read more

Reviewed 23 May 2021
KJ180108
via mobile
Read all 208 reviews
  
Top Selling Tours & Activities in and around Portsmouth
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Reviews (208)
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Reviewed 23 May 2021 via mobile

It took us 40 mins to get served at our table when we arrived (having waited in a queue for 50 mins considering we booked a table at 8. We didn’t get in till 8:50). A person at our table had there hand up for the entire length of time (25 mins to be exact) and still wasn’t served. Tables who arrived after us were served first. The rest of the night would’ve been pretty good if it weren’t for the rude staff on shift. When 00:28 (to be exact) arrived (the venue closes at 00:30), we were bellowed at to leave the premises immediately, no pre warning. It would have felt a lot more positive if we were asked to leave kindly. All of the bouncers and 90% of the staff on shift were extremely rude and behaved as if we were a five star resort in London. We were bellowed at by Mani (a bouncer on shift) to leave immediately. It was extremely intrusive and ruined our night in Portsmouth. We know that service can be done better here. A serious improvement needs to be made.

Date of experience: May 2021
Thank KJ180108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2021 via mobile

Rude, impatient, soiled a really good night out and gives nightclubs a bad name! Honestly wouldn’t bother!!

Date of experience: May 2021
Thank F2648AWtracys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2021 via mobile

The Astoria were so so helpful from the get go!! Showed me exactly where to get my ticket from and helped me out when it was my friends birthday. A massive thank you to them!! Cannot wait to go next weekend thanks to them.

Date of experience: May 2021
Thank Z514HJgracep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2021 via mobile

I was refused entering with my exemption badge on. I had to wear a mask to the outside area which was not an issue but once I had a panic attack and took it off I had multiple staff be rude to me and shouting at me to put it on

Date of experience: April 2021
2  Thank 793tiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2020

The music are on repeat so do not go 2 times in the same event. The staff are friendly and you can have a good time for a bit. The only reason the club is still open is because there isn’t other clubs in the area!

Date of experience: February 2020
Thank Lukaskar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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