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“fabulous”
Architect designed 4 bedroom luxury villa, situated on the Clearwater Lake, The Lower Mill
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Architect designed 4 bedroom luxury villa, situated on the Clearwater Lake, The Lower Mill
Alfresco dinning on your own private terrace, looking out across Clearwater Lake Clearwater Lake - Great views!
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Very good
19 reviews
Architect designed 4 bedroom luxury villa, situated on the Clearwater Lake, The Lower Mill
Alfresco dinning on your own private terrace, looking out across Clearwater Lake
Clearwater Lake - Great views!
Two large private terrace areas literally hanging over the lake, great for relaxing
Gin and Tonic on your private balcony watching the sunset across the lake
Second private terrace area, accessed from the two lakeside bedrooms
Relax and enjoy the views across the lake  and nature reserve through your personal viewing window
Wake up to your very own nature reserve, with the best views directly from your own bed!
Access to your own private terrace area from both of the double lakeside bedrooms
2nd Lakeside double bedroom, again with private terrace area and views across The Clearwater Lake
Twin bedroom with large picture window and blackout blinds
Spacious designer kitchen, with all mod cons and breakfast bar with views along the lake
Enjoy fresh coffee in the morning with this high quality coffee machine
Spa Lodge - 4 x Bedroom holiday villa located on the Lower Mill Estate,  Ground Floor
Spa Lodge - 4 x Bedroom holiday villa located on the Lower Mill Estate,  First Floor
We just know you are going love this place, it really is very special – A very warm welcome !
The Luxury Spa reception - quite literally just a few minutes walk from your lakeside holiday villa
2 x Swimming pools, sauna, steam room, plunge/eco pool and fully equipped gymnasium at the Spa
The private members Luxury Spa at The Lower Mill Estate - Guests only access
The luxury slate lined outdoor HEATED swimming pool at the Luxury Spa complex, shot at night time
The beautiful slate lined outdoor HEATED swimming pool at the Luxury Spa Complex
The beautiful Welsh slate lined HEATED indoor swimming pool at the Luxury Spa complex
Gin clear water and stunning views across the nature reserve from the HEATED indoor pool
A swim with a view – all round panoramic glazing and double height aspect. Simply stunning!
Close up shot of the outdoor plunge pool - The UK's only eco pool
Experience an invigorating swim under the clear blue skies of the Cotswolds countryside
Crystal clear water, double height vaulated ceiling, luxury heated indoor pool of the onsite spa
Fully equipped gymnasium at the onsite Luxury Spa complex, Lower Mill
The newly constructed outdoor children's play area - Just a few minutes walk from your villa
The fantastic brand new Balihoo onsite Restuarant and Club House, now fully open to all guests
Fully licensed bar at the recently opened Balihoos Clubhouse and Restaurant - Cheers !
Hand crafted locally brewed craft beers and ciders, now being served at the new Balihoos Clubhouse
Handmade freshly stone baked pizza - Available at the new Balihoos Clubhouse and Restaurant
The scrumptious Bali Burger - Now being served in the new Clubhouse and  Restaurant
Delicious selection of locally made cakes and pastries, great with a freshly brewed coffee
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Overview
Holiday Rental House -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Cirencester, Cotswolds, England

Reviews from our community

Very good - based on 19 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Julie S
Knaresborough, England, United Kingdom
1 review
“fabulous”
Reviewed 18 September 2014 for a stay in September 2014

very pleasantly surprised on entering the gates, beautiful setting, stunning houses and lodges and views to die for. we stayed in spa lodge and loved the layout and contemporary style. watching the wildlife on the lake whilst having breakfast was wonderful. the dog also enjoyed himself and was made to feel welcome. the swimming pool and facilities were well used by all our party including the heated outdoor pool and a couple of us were brave enough to jump in the eco pool. walking around the lakes was also worth the trek. the information pack provided proved useful and an evening walk to The Bakers Arms was well worth the walk (but take a torch to get home with). would definitely visit again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the balconies onto the lakes
Liked least: enjoyed everything
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Reviewed 28 July 2014 for a stay in July 2014

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hunnymons...
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful house, ridiculous management”
Reviewed 7 May 2014 for a stay in April 2014
2
people found this review helpful

We loved the estate and the facilities on site. The house was nice, overlooking a lake but the plates, glasses etc were all dirty and had to be washed before use. The general appearance as dusty and a little unkept. The vacuum was so full we had to empty it before cleaning up on departure.
This was not a cheap weekend away, we felt loathe to pay for all the any extras on offer as it just felt like we were being ripped off. Despite this, it was cold on the morning of our arrival day so I emailed ahead asking to order the logs for the log burner so that I could enjoy the reduced rate of £7.95 (for 2 log - yes you read me right). I received no response to this request so just hoped it was being dealt with.
The gentleman who came to meet us on arrival was nice and friendly. He said he had the logs for us and kindly bought them in.
Our stay was nice, but we didn't know what was to come.
Only yesterday (over a week after our departure) the owners came back to me and asked me to pay £15 for the logs. I argued that I never ordered £15 worth of logs and referred to my previous email to them. She said she would go away and attempt to resolve this. Today they attempted to call me whilst at work, I couldn't answer of course. Tonight i came home to an email threatening to take me to court over the £7.95 owed, advising that through this I may get a CCJ against my name.
I have no idea where this management team gained their training, or if they plan on maintaining their business but I find this utterly distasteful.
So would I recommend this holiday let? Absolutely not. Just not worth the disgraceful contact you receive from the management team. Such a shame, if they got this right, it could be perfect. Completely horrified by our experience.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 May 2014
We are pleased that you enjoyed your stay at the Lower Mill Estate, and were impressed with our Spa Lodge. We offer the following reply to the guests comments made in this review.

This guest ordered a box of long burn fire logs the day before their arrival date at their chosen lodge due to what they termed as the ‘inclement’ weather. We duly proceeded to order the logs and had them personally delivered on Friday evening of their arrival.

The guests seemed very pleased with the speed of service and the delivery, and authorised us to charge their credit card with the amount agreed of £7.95 inc. VAT, which is just over cost price for the logs, we also agreed to not apply the delivery charge.

Our back office staff then attempted to process the payment of £7.95 via the guest’s credit card, as agreed. Unfortunately the credit card declined and the payment did not go through. We then tried a further 3 x times to take payment, but unfortunately the card declined each time.

In line with our policy, we then tried to make contact with the guest to get replacement card details so that we could process the payment for the fire logs.

In total we telephoned the guests 6 x times, at different times of the day, ranging from 9:00 in the morning, to 20:00 in the evening and left a clear and detailed voice mail message each time. We also sent the guests a total of 7 x emails over a period of 11 days informing them that their credit card had been declined and politely asking them to call us with replacement card details.

Unfortunately all our requests fell on deaf ears and no replacement card details were received, nor were any of our calls, or email returned.

In line with our agreed terms, our accounts department then issued a standard payment request letter via email, requesting the guests to make payment within the next 7 x days and notifying them if payment was not made, then unfortunately we would have no other option available to us, other than to revert to formal recovery proceedings.

The letter was emailed to the guests and within 3 minutes of the email being received, the guest’s husband telephoned us. He acknowledged receipt of the emails and telephone calls but offered no explanation or apology, as to why they had not responded.

The guest then gave us replacement card details and we were eventually able to process the payment of £7.95, for the goods that they had ordered and used.

The only conclusion that we can reach is that the guests had no intention of paying for the fire logs that they ordered, and that they thought since they had returned from their holiday, they could get away without paying for them.

We are really disappointed that the guests chose to leave such a review, which we would suggest was sent out of anger, rather than their actual experience of their holiday. The guests actually informed us they had a lovely stay at the estate and loved the house, which seems at complete odds with this review.

We also did a late last minute deal for the guests, were they paid just £ 519 for a 3 x night break and as there were 8 x guests in their party, this works out at under £ 22 per night, which we would suggest is amazing value for a half a million pound holiday villa with a world class spa !

We acted with 100% integrity and professionalism at each stage, sending polite emails and leaving them detailed voice mail messages.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philip H
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very disappointed”
Reviewed 24 April 2014 for a stay in April 2014
4
people found this review helpful

We have never been to a place like this. Full of supercilious self important people frowning on those who rent their lodges (to presumably help with their running costs) and then invent so many rules to prevent those visitors from enjoying the facilities they have actually paid for - can't use the spa for example as it is owners night only - how do you explain that to a child merely wanting a swim during their holiday break !!! In fact One old couple in Howells Mere even believe they own a lake and all it's fishing rights. How can the Site sell a holiday and then let the lodge owners invent their own rules to prevent others from breathing during their stay. Would not return for a gold clock or recommend to a worst enemy. Finally the lodges are so small you can't swing a cat - no good for normal families. Would definitely not recommend either for old or infirm persons.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Apr 2014
Thank you for taking to leave a review of your holiday, we are genuinely sorry that you appear to have been somewhat frustrated with your stay at the estate and nature reserve.

To address the point of the onsite Luxury Spa usage - Guests are of course most welcome to use the full spa facilities, as often and whenever they choose to do so. However there is a 1 hour owner only session after the spa has closed, where guests are unable to use the pool. To date we have not had a single complaint about this owner only slot and guests do seem to appreciate that owners should be entitled to enjoy time to use the facilities with their families.

The estate’s full codes of practice are clearly set out on our website and a set of the code is sent to each guest upon making a booking, to ensure that we fully manage guest’s expectations. We can confirm that this party did receive a set of the codes of practice upon booking and that the pool opening times were also clearly set out and sent to them with their booking confirmation, some 6 months before their holiday start date. The code of practice is not in the slightest bit onerous and simply sets out some basic, common sense guidelines to facilitate the peaceful enjoyment for all visitors to the estate and nature reserve.

Reference the size of the lodge, Spa Lodge is approximately 1,750 square feet and is a good size 4 bedroom property and can comfortably accommodate up to 8 individuals. Again, we have never received a complaint regarding the size of the property and have welcomed in excess of 1,200 guests to villa in the last 3 years or so.

We can confirm that the villa is indeed not suitable for disabled access, or wheel chair users and we do always point this out to potential guests. As far as we are aware, this party did not have any disabilities or restricted access issues, so we are at a bit of a loss as what they may be referring to.

With regards to individuals of more mature years, the villa is perfectly suitable and indeed the majority of our bookings do include some older party members, who are perfectly fine with the layout and the position of the property, indeed we are not sure why they wouldn’t be.

We are of course sorry that these guests didn’t seem to enjoy their stay, but we do think that their comments are rather unfair, some are quite simply not accurate and they are certainly not representative of other guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Martin C
Sheffield, England, United Kingdom
1 review
“Wow! What a lovely place to stay.”
Reviewed 29 October 2013 for a stay in September 2013

The apartment was set in a beautiful complex overlooking a lake with swans and birds.
It was very comfortable and spacious and made our stay very relaxing.
I would recommend it to anyone and would like to return again.
Martin

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view from the lounge.
Liked least: A shortage of hanging space for clothes.
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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