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“Great old B&B capturing the romance of the old English inns”
5 of 5 bubbles Review of The Mermaid Inn

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The Mermaid Inn
Ranked #1 of 9 Hotels in Rye
Certificate of Excellence
New York City, New York
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great old B&B capturing the romance of the old English inns”
Reviewed 14 June 2012

The Inn was perfectly located in the old town of Rye, on a romantic old street, the perfect setting to experience historic England. The old town is picturesque and romantic. The ambiance of the inn, the dining area, the sitting areas and the bedrooms are exceptional, making you feel like you are in medieval times. There is a lot of history and famous people have stayed at the Inn. We had one of the top floor rooms, which was small (to be expected in an old place like this), adding to the perfect cozy and romantic feel; the room and the bathroom are decorated in old style, pretty, comfortable and clean. Overall, very romantic and authentic experience. And the price to match - although I could not complain, considering that we arrived in Rye at midnight on Saturday night, in tourist season, without reservation, and were calling desperately the inns (most B&B were full and/or closed in the evening), and this one was one of the few that had a night porter who would answer the phone and we were lucky to get the only available room they had. Still the price is steep, even if the place is gorgeous. The parking is small, but it is a benefit in an old town, where parking is really a challenge.

Room Tip: If you can get advanced reservation and find it at a cheaper price, it is a place worth staying in.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ztraveladdict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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894 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Any
English first
Ludlow, United Kingdom
Level Contributor
141 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 6 June 2012

The positives are the history of the building, the central location and the very cheery welcome at reception. Everything else was poor. Chose the hotel because of it's car park, but if you have anything bigger than a Vauxhall Corsa don't bother. Access to the car park is very difficult. After a cheery greeting at reception they insisted a surly youth masquarading as a porter showed me to my room. The same individual who was looking up to heaven when an elderly couple were choosing from the menu in the empty bar in the evening. For £200 a night I expect more than very basic toiletries in the dated, cramped shower and a cheap selection of teas and coffees with just the minimum two long life milk portions. They also insisted I had a bed and breakfast rate even though I was leaving early the next morning and wanted room only. I did not want a continental breakfast offered and prepared by the night porter.Suggest if you're visiting Rye book into The George around the corner. They may not have a car park but they have understood how to blend a historic building with modern, tasteful comfortable surroundings.

Room Tip: Move up the road to The George
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank p35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Yorkshire
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2012

What a wonderful friendly hotel. We stayed here after getting washed out whilst camping - so we were pretty scruffy when we turned up. But they were very accommodating & showed us several rooms 2 choose from. It was great to have the free parking & Rye itself is a lovely old town to visit. The food was excellent (beer served in a silver tankard) There are guest lounges so you can relax beside the fire. Everything is very cosy & oldy worldy - lots of interesting paintings to look at as you explore the Inn. It is a great base for cycling. We went along the coast via Camber sands (Rye & Romney Marsh circular - national cycle route 2 leaflet @ tourist board or download from http://www.winchelsea.net/pdf/rye_romney.pdf - easy 30 miles) Would totally recommend - the marshes are beautiful. Then head back to the wonderful Mermaid for a well earned pint. Rudyard Kiplings house (National Trust) is also excellent. Thank-you Mermaid - we will return.

Room Tip: All the rooms seemed nice - ask them to let you choose - they really don't mind.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank safilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh-on-Sea
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 May 2012

Stayed one night on 5 May and booked dinner as a precaution in case everywhere else was booked up on a Saturday night, as indeed they were. Didn't much like the look of the Table d’Hote Dinner menus at £37.50 plus VAT plus 10% 'for good service' but couldn't get in anywhere else. We had room 19 at the very top of the building and this was very spacious with an attached extra room containing a single four poster bed. Our double bed was large but the base was very hard and uncomfortable indeed. The room was otherwise really very pleasant.
So, back to dinner. Booked for 7:30 pm, arrived at 7:30 pm and ordered fairly quickly. Starters took an hour to arrive and no apologies were offered. The food was very average and not value for money; my scallops were tasteless, not seared and seemed to have been microwaved (and for that I waited an hour!), my partner's rissoto was equally tasteless and stodgy. I was mistakenly served someone else's main course and although I had put my fork into it before I had realised, it was still delivered to the correct customer. Anyway after a very forgettable meal I asked for the bill. After having waited for about 15 minutes I asked again and was told - without apology - that it had been sent to reception for me to settle the next day when I left. Extraordinary that they kept me waiting, that they didn't think I would wish to check the bill and that they assumed I would meekly pay up the 10% 'for good service' - I didn't.
There was a complete lack of an 'owner's eye', attention to detail or any evident managerial oversight. As a restaurant on its own it wouldn't survive long but within a beautiful and historic building with a slightly captive audience it continues. I doubt it gets very much repeat business unless, of course, you have more money than sense and/or no taste buds!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cristoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 May 2012

Beautiful old hotel with very lovely and helpful staff.
If you love old buildings and history then this is the place to come. However, in our opinion the accommodation is pretty expensive for what it is.
Rooms are lovely but make sure you know what your ensuite comprises if you don't want to be squatting in a bath with no plug and a (very nice) shower attachment. Avoid the room above the bar unless you dont want to spend any time in there until after 11pm.
We had dinner and breakfast and thought both were excellent and good value for money. We thought the wine list was good too.

Room Tip: Ensure your room is not above a bar, restaurant or lounge area and ask what is in your ensuite.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HelenBygrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mermaid Inn

Property: The Mermaid Inn
Address: Mermaid Street, Rye TN31 7EY, England
Region: United Kingdom > England > East Sussex > Rye
Amenities:
Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 9 Hotels in Rye
Price range (per night): ₹ 11,937 - ₹ 19,397
Hotel Class:3 star — The Mermaid Inn 3*
Number of rooms: 31
Official Description (provided by the hotel):
Originally, dating from 1156, the Mermaid was rebuilt in 1420, much as it still stands today, as the principal Inn of Rye. The Mermaid now caters for those who appreciate tradition and charm, coupled with the modern facilities required by today's guest. So, from a picturesque cobbled street; step back in time to experience the unique atmosphere of one of England's oldest and loveliest Inns. ... more   less 
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Also Known As:
The Mermaid Hotel Rye
Mermaid Hotel Rye
Mermaid Inn Rye
Mermaid Rye
The Mermaid Inn Rye, East Sussex

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