Please don't waste your money on this place - we booked into stay for seven days and upon arriving the place looked run down and dirty - they say you should always go on first impressions I wish I had turned round and left... my partner went into reception and was told the caravan wasn't ready yet but to come back in half an hour which we did - I was given the key and the map to where the caravan was which it turned out had no parking nearby and was behind a six foot fence - we have a dog - so it always seems to me people with a dog get put in the worst places - when we got to the caravan the windows were wide open and I wondered why - it didn't take long to find out - on opening the door the stench of chip fat/grease and curry hit you - the place was dirty - hadn't been hovered - there was no smell of cleaning that had supposedly been done - my partner was beginning to feel physically sick because of the stench - and said he didn't want to stay in it for a week - we went back to the reception and was told by the Park Manager that she thought it might be dirty but that the cleaners hadn't said anything about it - my partner asked to be moved to alternative accommodation but was told they were fully booked - she phoned around and there was nothing available at any other of their parks - my partner asked her for a refund but was told they couldn't do that there and that she would sort it once we got home and to send her an email detailing our problems - at no point did she offer to have the accommodation recleaned or come to see what the problem was - we put our cases back in the car and left - and then tried to find somewhere else to stay without any success - it meant I had to drive seven hours in one day with my partner who was recovering from a heart attack and my dog - all very stressful - once we got home I sent her an email detailing all the problems we had experienced to be told in no uncertain terms I couldn't have my money back as she had spoken to the cleaning team and head of housekeeping and was satisfied that they had done their job - the customer care team at head office didn't want to know and fob me off - the complaints department don't have a direct dial number and everything has to be done by post - it beggars belief that hard working people can get ripped off - no recourse no nothing - please don't spend your hard earned cash on this place - the woman who runs it has no idea about customer service and the cleaning is non existent - don't be taken in by the beautiful pictures of the caravans around the lake - they are owned or premium prices - I'm so upset over the way I have been treated and will do everything in my power to get my hard earned money back - take notice of the amount of reviews that say this place is terrible - it is.....
- Official Description (provided by the hotel):
- The focal point of the Park is its impressive lake which is well stocked and includes some monster carp.The clubhouse has recently undergone a major refurbishment so you can lord it up in plush surroundings. Our indoor pool is unique and gives the impression you could be swimming through underground caves! ... more less
- Also Known As:
- Coghurst Hall Holiday Parks Hotel Hastings
- Coghurst Hall Holiday Park - Park Holidays UK Hastings, England