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“Waste of Time”

Pitcher & Piano - Brighton
Ranked #293 of 1,309 Restaurants in Brighton
Certificate of Excellence
Price range: US$ 12 - US$ 21
Cuisines: British
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Outdoor Seating, Reservations
Description: We pride ourselves on great drinks, great food and great service. Come visit us down on the seafront!
Reviewed 9 September 2018 via mobile

Visited at lunchtime 8/9, place was empty only one other table occupied, no staff around, finally found someone and asked about seating arrangements and told to find a table. That was about it, no-one came near us, no staff around and after about 10-15 minutes we left and that was that. Walked past two staff members who were behind the bar chatting and they said nothing as we walked by them. Complete waste of time and in my opinion, don’t bother, there are so many other places places nearby where you will get good food and good service.

Thank springfield5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pitcher and Pia... B, General Manager at Pitcher & Piano - Brighton, responded to this reviewResponded 11 September 2018

Dear Springfield5

I am sorry that you didn't enjoy your recent intended visit to us - we are not a restaurant but a bar with food, and provide friendly, casual service. Whilst we do offer table service in designated sections, most of our guests order at the bar. I will speak to the team to ensure this is communicated clearly in the future.

I do apologise this wasn't to your liking and if you wish to discuss your comments further, please feel free to get in touch on the details below.

Kind Regards

James Plaskitt
brighton@pitcherandpiano.com
General Manager

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Reviews (270)
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2 - 6 of 270 reviews

Reviewed 8 September 2018 via mobile

Had afternoon drink here with friends for a birthday. The young man who served us was very knowledgeable about the wines and very patient as we couldn't make our minds up as such a choice. Brought our wine over to us in wine cooler and made us feel special. Wishing a happy birthday to the birthday girl. Didn't catch his name but he didn't have uniform on so maybe a manager or supervisor.
We sat on a comfy sofa and had a chilled afternoon helped along by several bottles of wine. We also asked some questions about Brighton as he said he grew up there and was very polite answering as by then we were probably a bit tipsy. Definitely go again.

Thank Budsmum13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Friendly staff & great food! Always welcomed with a smile and the Happy Hour is great (£3 pints & 241 cocktails). Definately recommend as a meeting place with friends.

Thank jimmyp88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018 via mobile

Went here from town from livelier pubs only to be searched in a quite thretening manner. Bouncers were quite hostile need lessons on how to deal with the public. Its a pub not a club even Weatherspoon’s have less threatening bouncers . Drinks are priced comparable to other pubs in Brighton. Bar staff are decent.

Thank Bigal1701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pitcher and Pia... B, General Manager at Pitcher & Piano - Brighton, responded to this reviewResponded 2 September 2018

Dear Bigal1701

I am sorry that you didn't enjoy your visit to us here at Pitcher & Piano Brighton. As a socially responsible retailer of alcohol, we do random searches throughout the evening for the comfort and safety of all our guests - we do have a mixed door team of both female and males to ensure all of our guests feel comfortable. I shall pass this feedback onto my security team to ensure they are being friendly at all times.

Being Summer in Brighton, it is 'Stag & Hen' season during the weekends - this is not just a reflection on ourselves but nearly all other venues in Brighton.

I do hope this doesn't deter you from future visits and if you wish to discuss your concerns further with myself directly, please feel free to do so on the details below.

Kind Regards

James Plaskitt
General Manager
brighton@pitcherandpiano.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

Spent a brilliant time with my mum and daughter. The staff were very attentive. My compliments to the chef for a great meal. Will definitely visit again

Thank sharon c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pitcher and Pia... B, General Manager at Pitcher & Piano - Brighton, responded to this reviewResponded 20 August 2018

Dear Sharon

Many Thanks for your lovely review - I shall pass your thanks to the team!

Come & see us again soon

Kind Regards

James Plaskitt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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