Hi. I came here with my 2 friends Upon a suggestion from another friend.
First of all the service was amazing. Very polite and looked after us. As a manager of a large restaurant myself, I did notice a few things that could help your business become amazing.
You had 3 waiting staff on upstairs but they seemed very stretched for the amount of customers you had at the time. We asked for some more drinks but it took a while to get them because food was taking a while to come out, so they were always running up and downstairs to check on it. If you had 1 person managing the bar and 2 servers taking half the restaurant each, then I'm sure the lovely staff would be able to cope better.
Our food was really nice. I had Gyoza and Chicken Teriyaki. Unfortunately the menu online is completely different to the one in restaurant. I was advised by my waitress that the menu has changed and is in the process of being changed online. Again some advice, maybe wait for the menu to be ready online as well as in the restaurant and launch/promote it as a New Menu outside the business to attract more customers, as advertising 2 different menus is False Advertising!
I overheard someone say that the Manager is actually the Head chef! I'm not sure how someone could manage to cook all the food as well as manage a business on a Saturday night!
Surely employing a Head chef, someone to plate up the food and a third kitchen member to prep food and do odd jobs (even food run or assist the other 2 chefs.) Would be a more beneficial way of doing things.
My 2 rating is for the genuine and lovely staff at this restaurant and their patience for a busy restaurant that really needs a hands on manager floating about managing the restaurant, not cooking all the food.
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