Tried calling level 8 bar four times- no answer. Then I called reception, asked to get table reservation and unfriendly receptionist just snapped at me that it has nothing to do with her and transferred me to the bar Even though I said there was no answer!
After calling for the 5th time, i managed to speak to someone from the bar. Had my table booked and asked to pay for my arrival drinks as it was supposed to be a surprise. Was then told he cannot do it and I must speak to reception as they are not allowed to take payments there- its fine.
OK so I called reception again and after explaining that i want to pay for the drinks she did not care and transferred me again to the bar! and gues what- there was no answer again! so I just gave up.
When we arrived, there were maybe 2 more tables. No one greeted us. It took about 15 minutes for a bartender to stop talking to a guy behind the bar to come and welcome us and take our order. It then took forever for our drinks to arrive. They were absolutely delicious! Worth the price, superb.
However, the whole customer service was a bit disappointing.
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