This hotel has the potential to be very good but they need to get their customer service right. Being a Marriott Rewards member and therefore staying in Marriott hotels on a regular basis, I have come to expect a certain standard of the Marriott brand and this particular hotel falls short. Unfortunately, despite the spacious rooms, lovely location and good restaurant and leisure facilities it falls down on the all-important customer service. If I hadn't seen the signage, I would never have believed it to be part of the Marriott chain.
On the positive side, the restaurant is good and has some very efficient and personable staff who do their jobs well, as you would expect of Marriott. However, the front of house staff definitely need to step up their game and realise they are supposed to be working in a service industry and are there to ensure the best possible experience for their guests.
Be warned - if you arrive by car, it is highly possible you will fail to find a parking space, especially if there is any kind of wedding/function taking place.
- Official Description (provided by the hotel):
- Sweeping sea views, an exquisitely detailed lobby and outstanding staff welcome you to the Bournemouth Highcliff Marriott Hotel. Located adjacent to from the Bournemouth International Centre on the Dorset coastline, we offer a setting that both business and leisure travellers will appreciate. Richly appointed guest rooms offer supreme comfort and secure high-speed Internet. In summer, the sun terrace and outdoor pool provide the perfect retreat. Wifi is available free of charge in the lobby, lounge and bar to all hotel guests. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Bournemouth
- Bournemouth Marriott
- Bournemouth Highcliff Marriott Hotel Dorset