We stayed for two nights at this hotel in Mid March, when the outside temperature was chilly to say the least. The stay was a on a gift voucher basis, whether or not this had anything to do with the overall stay is anyone's guess but...
Upon arrival we were pleasantly greeted at reception and on handing over our voucher and confirmation email were told we had room 354 in the Frome Wing - the receptionist was also a little surprised we had been given that room. We were given directions to the room - a Satnav would have been appropriate as the walk involved traversing long narrow corridors and staircases, and two lifts of miniscule proportions although they reportedly held six persons.
The room itself was large and consisted of twin beds pushed together, bunkbeds, very small TV and the usual hotel room furniture. The room was clean and tidy although a little tired looking. The bathroom was spotless, however...
The window side of the bed was broken - middle leg was lying under the bed - although was reasonably comfortable to lie on.
Heating radiator was on full - nice in the chilly weather - but it couldn't be turned off as the control knob had been broken off. Room became stifling after a short time so the windows were opened wide to compensate.
Standard Light had no bulb in it.
TV had only three channels
Service tray had two tiny cartons of milk which would not have lasted ten minutes after our arrival.
The water that issued from the taps in the bathroom was rusty brown and took several minutes to clear - there is a notice regarding this on the wall of the bathroom.
We decided we could probably suffer this for at least one of the nights and went out to explore and have some food. As I'm not reviewing the area, I will not comment on this except that the hotel is very close to Boscombe Pier and is set in a delightful tree lined road.
Later in the evening upon our return we asked at reception for some extra tea, coffee, sugar and milk and were given an ample supply by a different and very helpful receptionist.
We returned to the room to find that the temperature was very hot, despite the windows being open and the outside temperature being close to freezing. ALL the bedclothes were thrown off the bed as they were deemed to be of no use whatsoever. Having had a long day travelling, we decided to turn in for a peaceful night's sleep - yeah right!!!!
Around midnight, we were both awoken by the sound of what can only be described as a very loud air compressor banging which lasted on average ten seconds before switching off. this repeated itself around every five minutes for a good couple of hours. We must have dropped off to sleep at sometime during the night only to be woken again by the same noise, repeating itself every five or so minutes. The temperature in the room was now at stifle point and I seriously considered sleeping in the bath where it would be cooler at least. Even with the windows and the curtains open, it was far too warm for comfort.
Morning eventually came and we both made our weary way down the corridors and lifts to the breakfast area on the ground floor. We called in at reception beforehand to complain about the room and to ask for another.
The conversation went something like :
Us " We want to change rooms please"
Reception, " Why?"
Us, "Because of the reasons given above"
Reception, " What room are you in?"
Reception, "Oh, I will get you a room over the other side of the hotel right now. The sound might be the air conditioning unit and I'll get an engineer out to sort it. Room 99 is available and It will be ready for when you return from breakfast". "Do you want help with your bags?"
Breakfast was very nice and served by a charming lady who was very helpful.
After breakfast we changed to room 99 -along more corridors and another claustrophobic lift. The room was large and very clean but was also tired looking with scratched and untidy furniture etc, but at least the small TV had more than three channels. The bed was not broken, although it was only a double where a king size would have easily fitted, all the lights worked and the water came out of the taps looking like water should. The radiator control tap worked and, although the heating over this side of the hotel didn't come on till midnight, the temperature of the room remained very pleasant.
After a good night's sleep - very welcome I can tell you, we took breakfast, which was again very nice and left for home. We did not get a chance to sample the swimming pool or the bars so will not report on them.
Overall, this is a large hotel in a quiet leafy suburban area, close to Boscombe pier and beach - 10 min walk. The hotel was clean but needs some updating in most areas.
The best thing about the hotel is it's staff - they are a credit to the hotel, very loyal in what is obviously a company that either doesn't have money or doesn't like spending it.
So please Mr Gettings, I know you read these reviews so why not act on them? The noise we had to put up with all night was reported on this site in OCTOBER 2010!!!! The heating problems are consistently reported on this site!!!! The broken bed in room 354 must have been noticed by someone making the room up!!!! You know about the plumbing problems as you have notices placed in the bathrooms about it. Customers who have gift vouchers are not "riff raff" but people. Why then place them in a room that you obviously know has major faults. This room should be de-commissioned as should most of the rooms in the Frome wing from other accounts and not used until they have been brought up to standard.
This hotel will never go up in the ratings until problems are addressed.
Would I stay here again - no chance
Would I recommend this hotel to anyone - NO chance.
The only reason it gets two stars on my review is that it is not fair to apportion blame on the staff, who are a credit to the hotel, for what is obviously a management failing.
- Official Description (provided by the hotel):
- The Carrington House Hotel, close to the town centre and all Bournemouth's top attractions, is situated on a quiet pine tree lined avenue on the East Cliff side of Bournemouth - perfect for a weekend break or short sightseeing trip. The hotel is close to both the railway and coach station and is only a ten-minute drive from Bournemouth Airport.There is so much to see and do in Bournemouth and its surrounding area, that you are bound to be back again and again whether it is a relaxing short break in Bournemouth that you are after, a cosmopolitan city break, or a weekend break for sight seeing and fun, Carrington House Hotel is an ideal base for all your activities.The hotel has 145 en-suite bedrooms, including 42 purpose-built family rooms plus conference and banqueting facilities for up to 700, a heated indoor swimming pool, table tennis, pool, table football and free parking for 85 cars. ... more less
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- Also Known As:
- Carrington Hotel Bournemouth
- Carrington House Hotel Bournemouth, Dorset