Stayed at the end of March at TLH in the Carlton Hotel and in one of their apartments on the ground floor. I did used to live in Torquay and actually at one time, worked at the Carlton Hotel, so for me, it was a shock to see the way it looked now to what it was at one time. Firstly, the car park does not have enough spaces and if full, you need to be aware that you have park down at the English Riviera Centre. It can be a steep walk back up Falkland Road to the Carlton, however, you can walk back up to the Carlton through the TLH Complex, however be aware, that is still a trek but nice to walk through. I was told you get your money back if you keep your receipt, and although I did get one day back, when another receptionist was on, I didn't get.
The apartment was spacious and adequate, but paint was peeling off the radiators, couple of the doors in the rooms were not fully finished with paint, the paint on the walls in the lounge area was marked and it looked jaded. In fact, that is the word I would unfortunately use for the decor also in the dining room, as it was jaded and tired looking with wall paper hanging off the walls and the overall feel of the room. We were bed and breakfast, and on day one, allocated a table but was told it was for that morning only as the following day was required for a Mr Jepson who was a regular, but we were told what table to sit on the next day. The next morning went for breakfast, but the table had been used and not cleared, so we were asked to wait outside the dining room whilst they cleared and tidied that table up, despite the fact there were other ones free. The morning after, went in for breakfast to find people sat at our table and the poor guy looking after the dining room really didn't know what to say to us! There is a great choice for breakfast from fresh fruit, to cereals to a full cooked breakfast and it is buffet style. Toast is brought to you as is the coffee or tea, but this doesn't come round enough and you have to try and stop someone to be able to obtain a refill. Whilst I appreciate that working in a dining room can be hard, the staff didn't seem to communicate between them and it seemed that one would ask if we wanted tea, coffee or toast, then another would come up and ask the same.
Going back to the room, it overlooked the entrance to the Aztec Spa/Bistro and was noisy with the swing door, slamming late into the night when people left and starting early in the morning. If there was at least one thing I would change it would be those doors as they were a pain in the preverbial!
The sofa bed was quite comfy, however on the day of arrival the bedding had not been changed on it and it was dirty, so had to ask for it to be changed. I did feel as though the receptionist looked at me as though I was demanding something quite unreasonable, however after about an hour, it still had not been changed, I had to go and ask again to be told that the were waiting for us to go out, so I asked if they could change it whilst we were there as we would not be going out that evening or if we did, it would not be until quite late. Not sure if that was an unreasonable request of ours or not, however the receptionist made it evident by her actions that she was far from happy.
There was also a little notice board in the apartment that showed the events and what was on, however the one in our apartment had not been changed and still advertised events from February, but it was the end of March when we stayed! So again, not great and made me wonder when had the apartment last been spot checked by the supervisor.
The evening entertainment was okay and there did always seem to be something going on for everyone within the complex - The staff at the Aztec Bistro were great, always smiling, really helpful and the spa and pool was lovely and for me, the highlight. Would it be a place I would recommend to others, probably not unless I knew it was going to be less disorganised and that the place was refurbished to bring it up to date. In terms of value for money, well it cost £400 for 4 nights B&B for 2 adults and was not the value I thought it was going to be as came away very disappointed.
- Official Description (provided by the hotel):
- This lively resort encompasses the Derwent, Victoria, Carlton & Toorak Hotels with on-site access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- Tlh Leisure Hotel Torquay
- Tlh Leisure Torquay
- TLH Leisure Resort Torquay, Devon