This is a very popular cafe. At peak times you can queue for half an hour to get served and in some cases you can have a 20 minute wait on food.
The food is simple but good. Is it worth waiting so long for. No but people need to remember you can quiet clearly see how long the queue when you choose to join it, and it doesn’t help that all these Karen’s like to join the queue and then spend 15 minutes complaining about it when they finally get there, further slowing the queue down for everyone else, when they chose to stay. Plymouth is a major city with plenty of cafes and coffee shops they don’t get anywhere near as busy as this place. So if you don’t like the look of a queue go somewhere else.
I honestly feel so sorry for the staff here and they genuinely do their best. They’re working in an underpaid job, during a pandemic on little trained staff. Many of the familiar faces that have been in the cafe for years have left in the last 6 months and I do not blame them, but it means the handful of original staff are trying to train an army of newbies, who don’t have the heart for the job.
So yea 5* original staff are lovely, newbies aren’t as good or as nice as some of the girls and guys that have left but hopefully they will get there and the manager seems lovely too. Food is good quality and tasty. Toasties are a highlight and even nice to share with a friend.
Staff are polite and deal with constant complaints very well and are super polite. How some of them keep their cool I will never know. But in all honesty a great cafe. Way too popular for what it is. But good.
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