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“Impressive ... but not for dinner”

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Mercure Exeter Rougemont Hotel
Ranked #19 of 31 Hotels in Exeter
Reviewed 5 weeks ago via mobile

4 nights spent in the hotel as part of a special return visit to Exeter after 30 or so years - "always wanted to stay at the Rougemont."
In brief:
room OK; well-furnished; reasonable size; good en-suite facilities; up-to-date.
Staff: helpful, young, enthusiastic , not enough of them in the right places.
Breakfast: adequate, nothing special and no better than any mass-produced chain. Not enough staff to keep tables cleared.
Dinner: for an hotel of the quality claimed not to have a full dinner service amazed us and the one meal we endured in the bar was the worst we have ever had - I'm still asking myself why I agreed to pay for it. We ate out in several excellent places after the disastrous first evening. The food in the hotel was low quality and took ages to arrive. The poor girl serving it was apologetic but there was little she could do. By the time we realised how bad it was, we were too tired and it was too late to look elsewhere.

Stayed: October 2017, travelled as a couple
Thank LongTallSilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 4 weeks ago

Dear LongTallSilly

Thank you for your constructive feedback about your recent return to Exeter after 30 years!

It is lovely to see that you enjoyed our newly refurbished rooms and the service provided by the team. I will discuss your comments about the meal with the Chef & Food & Beverage Manager as I understand that we have just recruited some great new staff, but I am sorry that this did not improve the quality of your experience.

I hope that we can welcome you back again soon.

Kind regards
Craig Findleton
GENERAL MANAGER

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Reviews (218)
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31 - 35 of 218 reviews

Reviewed 16 October 2017

Good stay at hotel for business trip. Room was great, particularly the bed size. Decor of hotel was lovely, particularly the old staircase. Breakfast was good and food in restaurant was lovely and well priced. Maybe could have done with an extra person on reception, the poor woman looked a tad stressed. Location to train station and town was fab. Thanks

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank ds2017313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 5 weeks ago

Dear ds2017313

Thank you for your great feedback about your recent stay at the Hotel. It is lovely to see that you enjoyed our newly refurbished bedrooms, mixed with traditional features.

I hope that we can welcome you back soon.

Kind regards
Craig Findleton
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Having left hotel in Exeter that was entirely unnaceptable I was pleased to find this hotel. The room was large clean and the bed was very comfortable. The staff were professional friendly and helpful. Breakfast was acceptable and again the staff were efficient and helpful. Parking is available and limited. The hotel is directly opposite the central station. I would definitely stay here again. The WiFi connection was good and useful as I was working and the room was quiet despite fronting onto the street. An excellent place whether staying for business or pleasure.

Stayed: October 2017, travelled on business
Thank 1Sussexgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 5 weeks ago

Dear 1Sussexgal

Thank you for your lovely feedback about your recent stay at the Hotel. It is great to see that you had a more enjoyable stay than one of our competitors and enjoyed our newly refurbished bedrooms.

I hope that we can become your preferred Hotel of choice in Exeter and we can welcome you back soon.

Kind regards
Craig Findleton
GENERAL MANAGER

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Reviewed 14 October 2017

We arrived yesterday after booking from booking .com 13/10/17 told breakfast was extra even though we booked breakfast so no fuss we paid it .We stayed in a standard room above the kitchen and boiler room .no air con so we opened the window we spent the night in a fume filled smoke filled room from the kitchens the room stinking of smoke and fish . Following morning went for breakfast .The pot of tea was Luke warm the breakfast not even warm the plate warmer turned off.A standard room you will need to walk side ways down the side of the bed it's that small .No sleep people running and shouting up and down the corridor until 2am.I am shocked we paid 174 pounds plus breakfast for this room the attitude and service very below what you would expect .We have come home a day early not recommended

Room Tip: Avoid very disappointing given the cost and location
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank markdeb0n0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 16 October 2017

Dear markdeb0n0

I am sorry to see that you were disappointed with your stay and that you decided to leave early.

We are actually meeting booking.com next week and I will discuss your view that breakfast was included, when unfortunately it wasnt.

We do have a variety of bedrooms, of various sizes and outlooks and I am sorry that we not able to provide you with a room which was more suited. I will discuss your comments with the team to ensure that this is improved.

Kind regards
Craig Findleton
GENERAL MANAGER


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Reviewed 14 October 2017

The Rougemont is within arm's reach of Exeter's old Roman wall and, as such, is within very easy walking distance of the shops, restaurants, Cathedral, etc in the city centre. The hotel itself has recently undergone complete refurbishment and still offers that wonderful 'new carpet' smell. The refurbishment has been to a very high standard, making the hotel very comfortable and modern, albeit with some remaining traditional touches. The staff were very welcoming and helpful, the room and corridors were clean and quiet, all of which contributed to the whole hotel offering a calming atmosphere. For everything it offered, I thought the Rougement was rattling good value for money.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank FrenchJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 16 October 2017

Dear FrenchJon
Thank you four your lovely feedback about your recent stay at the Hotel. We are delighted that you loved our newly refurbished rooms and I am pleased that you found the service to be very welcoming and helpful.

I hope that we can welcome you back soon.

Kind regards
Craig Findleton
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Exeter Rougemont Hotel

Address: Queen Street, Exeter EX4 3SP, England (Formerly The Rougemont Hotel)
Phone Number:
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Exeter
Price Range: ₹ 5,774 - ₹ 11,116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Rougemont Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Mercure Exeter Rougemont Hotel is a recently refurbished classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away. ... more   less 
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Also Known As:
The Rougemont Hotel, Exeter Hotel Exeter
Mercure Exeter Rougemont Hotel Devon

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