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“Okay if you don’t eat there”

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Mercure Exeter Rougemont Hotel
Ranked #20 of 31 Hotels in Exeter
Reviewed 14 October 2017 via mobile

Had a night away with my husband in Exeter. Room lovely, staff polite but don’t bother with the breakfast, it’s terrible. Not enough staff to cope with the amount of guests. It took ages to receive our Tea/Coffee order after asking twice. My gluten free toast wasn’t toasted (see pic). The hot buffet was very slow in being topped up so I ended up with a meat free fry up. We did complain to reception, only to be joined by other unhappy guests. Very disappointing

Stayed: October 2017, travelled as a couple
Thank clairewills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 16 October 2017

Dear clairewills

Thank you for your constructive feedback. I am really sorry that you were disappointed with the service provided with breakfast. We have learnt from our mistake and action has been taken to ensure that we do have replacement staff immediately available to ensure that our guests are looked after.

I hope that we can welcome you back again soon.

Kind regards
Craig Findleton
GENERAL MANAGER

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48 - 52 of 230 reviews

Reviewed 11 October 2017

We stayed here for 1 night as a family of 3 in June 2017.

Found the hotel easy to find and we were lucky to get a gap for parking in the hotel car park which is small, however there is a car park round the corner where public can also park their cars.

The lady on check in, Rachel, was very nice and efficient and we were checked in within a matter of minutes.

Our room was number 216 and had a side front view of the hotel over the main road / car parking. The room was huge with a super king size bed plus an enormous double sofa bed already pulled out and made with a lovely comfy mattress for our 2 1/2 yr old little girl to sleep along with a large cot on the other side of our bed should our little one choose to prefer to sleep in that instead. It was fantastic for her to have the choice and also brilliant for the 3 of us to have the space in the room. When you first walk in the room you walk in to what I could only describe as a small lobby area where 2 large built in wardrobes are to the left and then approx 6ft x 6ft area where you could leave push chair etc, and then you step down 3 steps into the beds area which then leads in to a large bathroom with a lovely huge shower.
It felt more like a suite than a bedroom so this was a nice treat to have the extra space. Nice to have plenty of towels.

The hotel was only a couple of minutes walk in to the city which was ideal for food & shopping & exploring. We found the city to be clean and have plenty of shops and places to eat at reasonable prices.

We didn't eat at the hotel and chose to eat out instead as it fitted in better with our toddler + meal and sleep times.

Would definitely stay at this hotel again and are already planning a other visit towards Devon again summer so will be likely to think about stopping at this hotel if we stay in or near Exeter again.

My only ever so slight annoyance was the noise of people shouting, cars etc at all times of night as we slept with windows open as weather was hot so room got stuffy with them shut- but this is no reflection on the hotel.

Can't fault the hotel, staff or anything at all and highly recommend.

Staying here felt like a well earned treat for a very reasonable price, which we got direct with Mercure and enjoyed their discount as became a club member at time of booking too.

Room Tip: Room 216- fantastic for space but a little noisy with Windows open at night
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  • Stayed: June 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank BecGav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 16 October 2017

Dear BecGav

We are delighted to see that you enjoyed your stay at the Hotel and love the photo that you took of your bedroom.

It is lovely to see your comments about the team and our great new bedrooms. I hope that we can welcome you back soon.

Kind regards
Craig Findleton
GENERAL MANAGER

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Reviewed 4 October 2017 via mobile

We stayed for 2 days and found the hotel in an excellent location just 5 minutes walk to the High Street and the Cathedral and directly opposite Exeter Central rail station, there was no train noise.
The room was very comfortable, nicely tastefully decorated in a modern style, the staff were pleasant,welcoming and helpful. Breakfast was good, buffet style full English plus other possibilities.
You can park here for £10 a day and I’d recommend it as parking could be a nightmare.

Stayed: October 2017, travelled as a couple
Thank Melvyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 5 October 2017

Dear Melvyn J
Thank you for your positive feedback about your recent stay at the Mercure Exeter Rougemont. It is lovely to see that you enjoyed our newly refurbished bedrooms and enjoyed breakfast too.

I hope that we can welcome you back soon

Kind regards
Craig Findleton
GENERAL MANAGER

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A TripAdvisor Member
254
Reviewed 4 October 2017 via mobile

Attended here for a conference in June 2017. The external.of the property was in good condition, the conference room which i used was good quality, resources which we needed were provided. The temperature of the room was spot on and the staff were mostly friendly. The only negative is the fact that on most mornings we wanted to purchase hot drinks from the cafe on the ground floor and everyime we went we had to wait around for someone to arrive and serve us as there was no staff member present and we even had to go looking for them. Other than that it was a fantastic week and the mercure staff done a superb job ensuring our conference was a success.

Stayed: June 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 4 October 2017

Thank you for your great feedback about your stay during a conference in June.

We have actually just had our conference rooms refurbished over the summer and have
greatly improved the areas.

I hope we can welcome you back soon

Kind regards
Craig Findleton
GENERAL MANAGER

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Reviewed 3 October 2017

Just returned from a 2 night stay. Rooms and hotel very clean. Stayed in privilege room but extra costs not worth paying as we compared with standard room our friends stayed in. Rooms appear to be recently re decorated, bathrooms refurbished with new toilets, showers, plumbing wall and floor tiles, sinks etc. Room was cold but did not affect us as we were out most of the time. Car park is £10 if space is available, otherwise there is a car park about 5 minutes walk away. Location is excellent for Exeter City Centre.

Room Tip: High level rooms over looking the rear have views of the surrounding countryside.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RougemontExeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this reviewResponded 4 October 2017

Dear David K

Thank you for your great feedback about your recent stay at the Hotel. It is great to see that you enjoyed our newly refurbished bedrooms.

I am sorry that you were disappointed with the privilege rooms - these rooms are normally larger than our standard rooms, have extra amenities such as Nespresso coffee machines, mini-fridges with soft drinks in, bathrobes, slippers, deluxe toiletries and a 48" Television.

I do hope though that we can welcome you back to the Hotel soon.

Kind regards
Craig Findleton
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Exeter Rougemont Hotel

Address: Queen Street, Exeter EX4 3SP, England (Formerly The Rougemont Hotel)
Phone Number:
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Exeter
Price Range: ₹ 5,289 - ₹ 9,451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Rougemont Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Mercure Exeter Rougemont Hotel is a recently refurbished classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away. ... more   less 
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Also Known As:
The Rougemont Hotel, Exeter Hotel Exeter
Mercure Exeter Rougemont Hotel Devon

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