From the website we expected quite a stay at the Estoril Hotel. Past reviews had commented on the superb breakfast offered and the price (£75 for two for one night in a superior double room) seemed very reasonable. When my partner called to book the owner Eddie informed him it would be £90 for the night, when he asked why it was different online, he huffed and said that £75 would be fine.
On the day we found the hotel quite easily, it's on a street along with numerous other B&Bs and is easily accessible from the road. We were met inside by a very lovely Thai lady who could speak English, but not at all fluently. It took us quite a few minutes to convince her that we had already booked. We checked the price that we had been quoted was still correct and then she escorted us to our room.
Obviously as my partner had told the owner (who we could hear complaining on the phone, but never saw during our stay) that he had seen rooms advertised for £75 he had decided to put us in what we suspect was the hotel's smallest and definitely not a superior room. There was just enough room for the double bed and our luggage, but not much else. It appeared that the room had recently been painted, but the carpeting had done been to a poor standard, it was curling up away from the walls in both the bedroom and adjoining bathroom. The room had pleasant enough views, but the single glazing of the building did mean that we were awoken by birds early the next morning.
We had been promised a treat in the form of morning breakfast before we left. Siting in the small dining room (which was absolutely lovely) we were met by a promising view. There were cereals available as well as fruit, yoghurt and croissants. We were met by the lovely hostess who had welcomed us when we arrived and were brought tea and coffee relatively quickly. We both ordered a full English breakfast (which on the menu promised bacon, choice of egg, sausage, mushroom, beans, grilled tomatoes and sautéed potatoes and toast). I ordered mine without bacon as it sounded like quite a large breakfast. When it arrived sometime later we were both disappointed to see that our respective eggs (mine poached, his scrambled) had been made in a microwave and were very rubbery. The sausages and bacon were obviously the cheapest you could buy as they were mainly gristle and fat. The grilled tomatoes were raw and halved. We had a sugar bowl full of baked beans to share and the sautéed potatoes never appeared, much like the owner. We were however given a large portion of toast which was unfortunately stone cold.
Then anxious to leave, we had to wait quite some time to check out. We were then forced to go into town to get change as the owner (who would not leave the kitchen) didn't have any.
£75 would be a decent price for most high standard B&B's, however this was not to a high standard at all. I felt awful that my partner had to pay that much (and worse for the other guests who had to pay £90). In reality, no-one should have been expected to pay more than £50.
I would recommend checking out one of the many other B&B's on Morrab Road. Penzance is a lovely place to visit and Morrab Road is a fantastically short distance from the centre of town. Also if you get the chance visit the Bakehouse restaurant - a hidden gem that really does deliver tasty food.
- Also Known As:
- Estoril Hotel Penzance, Cornwall