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“As good as a four star”
Review of Eliot Hotel

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Eliot Hotel
Ranked #23 of 38 Hotels in Newquay
Northumberland, UK
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“As good as a four star”
Reviewed 12 November 2007

We stayed at the Eliot Hotel as part of an Alfa Travel coach holiday and we found the hotel a welcoming place to be. The hotel staff were all well trained and polite and the hotel itself clean and well maintained.
Food in the restaurant was excellent with a good choice which changed daily. The restaurant staff were extremely efficient and the four of us at our table all used to order different items and our particular waitress never wrote anything down but managed to get everything right first time!
Our double room was small but had everything we required, especially welcome were copious supplies of hot water at all times.
Although the hotel only has a two star classification I found it equal or better in many respects than many so called three or four star establishments that I have stayed in during my business travels. The absence of an ironing board and a telephone in our room were things we could manage without, appreciating instead the willingness of the staff to make our stay as enjoyable as possible.
This was the first time we had travelled with Alfa Travel who’s parent company own the Eliot and our whole holiday was extremely enjoyable. Our polite and helpful driver Tony had everything organised for us, making sufficient stops on our long journey down to Cornwall from north east England. The weather was sunny and warm during most of our trip so the air conditioning on our comfortable coach was very welcome.
Overall I would find it difficult to find anything to complain about on our five day holiday, enjoying the trips to Heligan and Eden which were included in the holiday cost and as a result we have now booked another Alfa holiday.
Watch this space for another report!

  • Liked — Friendly and efficient staff and good food.
  • Disliked — Small room butwe didn't spend much time in it so was acceptable.
  • Stayed July 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Northern-traveller08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Manchester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 25 March 2006

My husband and I together with two friends went on a five day coach trip to Newquay, Cornwall, and stayed at the Eliot Hotel. The hotel is situated in an excellent position on a quiet road at one end of the main street and two minutes walk from the main road. It is about a 10 minute easy walk to the harbour.

We were a little dubious about staying in a 2* hotel but were pleasantly surprised. It was a bitterly cold week but the hotel was warm and welcoming. The room was a good size with ensuite double sized walk in shower. There was a TV and plenty of wardrobe and drawer space. The water was always hot, towels were good quality and soap and shampoo was provided. Apparently a hairdryer is available at the Reception.

All the staff were very friendly especially the Manageress [June] and Dave who both waved us off on Friday morning. The food surpassed our expectations and was always hot and well cooked. We never had to wait long for our meals and, although the waitresses sometimes got a little mixed up due to their lack of English, they were willing and helpful and I am sure that as the season progresses their command of the English language will improve. They were delightful and very willing to learn.

The choice of food was good. Breakfast: cereals, fruit juice or porridge followed by full English Breakfast, any combination of same or kippers, toast, tea or good coffee.

In the evening there was a choice of four starters, then four main courses including a meat dish, a fish dish or one of the many vegetarian options followed by a choice of four desserts.

The entertainment was excellent. The first night there was a quiz followed by Bingo. The second and third nights was a comedian by the name of Phil Lately who was very funny and on the fourth night was an excellent singer named Shane Solomon who deserves to go far.

This lovely short break was marred by only one thing and that was our coach driver. He appeared from the outset rather surly and upon joining the coach checked us off on his list as we deposited our luggage outside the coach. The weather was very cold but he did not open the coach door until he had loaded all the luggage so by the time we boarded we were rather chilly.

He did not communicate much at all throughout the five days apart from the two trips to the Eden Project and St. Ives when he was obliged to tell us about the area and the landmarks. To be fair he seemed to know his stuff although his delivery was very boring.

Although the weather stayed fine it was bitterly cold and each time we went back to the coach the driver only appeared just before we were due to leave. Virtually everyone was always there well before the due time and had to stand around in the cold waiting for him. Our last trip to St. Ives was for four hours and unless the weather is reasonable there is nothing to do apart from wander around the shops or go into a pub or cafe. We thought it would have been a good idea to have a contingency plan.

Another coach party from the same company was in the same hotel and when we saw their coach driver and his attitude we felt we had drawn the short straw. This driver appeared kind and considerate towards his passengers, always seeing that they were OK. I overheard him saying to someone that he treated his passengers as he would want his mum and dad to be treated which he appeared to do.

We travelled with Alfa Travel and found the short break of 5 days / 4 nights to be good value for money. This included coach travel from the North West to and from Cornwall. Two full day trips, the first to the Eden Project and it included the £12.50 entrance fee. Bed, breakfast and evening meal at the hotel with lunch included on the middle free day. A glass of wine, beer or soft drink with the evening meal and entertainment every night. We paid £134 at the end of March.

We would certainly consider travelling with Alfa Travel again but would make certain that we did not get the same coach driver.

Helpful?
53 Thank chrissie_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eliot Hotel

Property: Eliot Hotel
Address: Edgcumbe Avenue, Newquay TR7 2NH, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Newquay
Price range (per night): ₹ 4,394 - ₹ 9,563
Hotel Class:3 star — Eliot Hotel 3*
Number of rooms: 76
Official Description (provided by the hotel):
Eliot Hotel - Newquay [3 Alpha & AA Three Star]. Very well situated, close to Great Western and Tolcarne beaches, only a few yards from the sea front and within easy walking distance of the shops and harbour. 76 bedrooms with central heating and bath or shower and WC. All rooms have tea/coffee making facilities, hair dryer and TV with radio channels. There are three lovely airy lounges in which to relax, plus a cocktail bar and dance floor where entertainment is provided most evenings. There is also a games room and outdoor swimming pool (heated May through to September). The lift serves most rooms although all floors are split level with some immediate stairs. Large car park. ... more   less 
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Also Known As:
Elliot Hotel Newquay
Eliot Hotel Newquay, Cornwall

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