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“Friday fizz and fish fritter night”

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Best Western Hotel Bristol
Ranked #15 of 37 Hotels in Newquay
Certificate of Excellence
Reviewed 9 September 2017

Booked 6 people in at 7.45pm for Friday nights offer of fizz and fresh fish fritters.Waited to Try this offer after the holiday season had finished as we are locals.
Got to our reserved bar tables and was immediately served our fizz and we ordered the fresh fish fritters at the same time. Our grandson was over fromAustralia and could not wait to taste the fresh fish fritter. We waited a while and then asked where our meal was and told it would not be too long the restaurant was busy.Sorry but that does not wash especially as we waited till holiday season had finished- you are a Hotel first and foremost.and should not come up with these excuses.!!!!Over a good hour later still no meal - went up to bar again and was told it won't be long and got some complementary drinks. Well over an hours wait,food finally arrived. We tried to decificer what fresh fish was in the fritters- there was none to speak of- we were served up what looked like vegetable fritters,very greasy and and no one in our party touched any of the so called Fresh Fish Fritters so our meal consisted of French fries.

Room Tip: Did not have rooms booked
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  • Stayed: September 2017, travelled with family
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1  Thank Batemans2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 weeks ago

I'm sorry to hear that you had a disappointing experience with our "Friday, Fizz & Fish Fritters". I believe the food served was not to our normal high standard and I would like to apologise on behalf of the hotel. Our General Manager is investigating your experience with our kitchen team to ensure this does not happen again.

We would like to thank you for bringing this to our attention and, once again, please accept our sincere apologies for not meeting your expectations.

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Reviews (481)
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11 - 15 of 481 reviews

Reviewed 3 September 2017 via mobile

We stayed at the hotel during the August bank holidays with my two small kids.

The hotel staff were all very friendly and polite. They made us feel very welcome. Look wise the hotel has traditional old school British hotel vibe to it.

The guests at this hotel were mostly old folks and families with young kids so it was perfect for us.

They have a decent free car park just behind the hotel.

The family room we were given on 3rd floor (especially the bathroom) was spacious. It had one double bed and a single bed. The sea view was a bit obstructed but we never had the time to sit and relax to enjoy the view with kids.
They didn't have a mini bar though.

The family friendly beach was right across the road. You can take stairs or take buggy as the beach has stair free way down as well.

Tesco Express is 2 mins from hotel. Very useful when you have kids and want get chips, juice, water etc.

Stayed: September 2017, travelled with family
Thank Biren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 weeks ago

Its lovely to read your family enjoyed their stay at our hotel. We pride ourselves on friendly, helpful staff. The hotel is very lucky, having two large carparks available to our guests and our location is handy being only 5 minutes into the town centre.

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Reviewed 2 September 2017

Our room the first floor turret room was requested as we had stayed last year. The room is a good size and has in all you would need. There is wi fi and it does work all the time unlike a lot of hotels who do advertise it. the location is 2nd to none as you are just outside the town but can walk in within 5- 10 minutes.The meals we had booked only breakfast which was excellent but we booked two evening meals that were also superb and we enjoyed.

Room Tip: I presume all sea facing rooms will be good but we will always go for a turret room
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  • Stayed: August 2017, travelled as a couple
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    • Cleanliness
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1  Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 September 2017

I'm pleased to read you enjoyed your stay in the 1st Floor Turret Room. Myself, I love all three turret rooms. The third floor turret has been recently refurbished. I'm pleased to inform you this is receiving favourable reviews from our guests. You may wish to consider viewing this room on your next visit.

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Reviewed 1 September 2017

This hotel is well situated but due to the aged decor and my room location it was not possible to get privacy or a nights sleep.

The lighting in the bathroom was poor and I would not recommend the showers.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Pedz-in-beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 September 2017

I'm sorry you did not get a good night's sleep and the bathroom was not to your liking.
The hotel is currently working through a refurbishment programme which was stopped during the busy summer season. We are looking to continue this programme throughout the coming winter months with more of our rooms being decorated and new bathrooms fitted.

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Reviewed 31 August 2017

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Gary G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 3 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Hotel Bristol

Address: Narrowcliff, Newquay TR7 2PQ, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Newquay
#8 On the Beach Hotel in Newquay
#8 Family Hotel in Newquay
Price Range: ₹ 5,069 - ₹ 13,747 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Bristol 3*
Number of rooms: 74
Official Description (provided by the hotel):
Traditional family run hotel. Set above Tolcarne Beach with views of the Atlantic Ocean. Civil Wedding Licence, meeting rooms, free wi-fi, restaurant & bar meals. ... more   less 
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Also Known As:
Best Western Newquay
Best Western Hotel Newquay
Newquay Best Western
Best Western Hotel Bristol Newquay, Cornwall

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