Have stayed here many times,Hotel and Cottages,having a holiday bolt hole in Cornwall have visited for lunch on many occasions.
Booked another holiday cottage for a break,tho needed to cancel as my Partners father past away,,Hotel advised it was ok to rebook for another date which was great..,Tho as time pressed on my partner had been diagnosed with Breast Cancer and things have been somewhat strained for us to rebook again.
The hotel have now put a restriction on the deposit and we have forfeited this monies due to not rebooking within there time frame!!..
I see no fairness here,the hotel have lost nothing in holding the money over for another time and has cost them nothing..Its in my eyes "Pure Greed" on there part.
They have lost a most loyal customer to the hotel whom over a period would have visited time and time again..Also from purely word of mouth to others I will no longer have any recommendation to anyone to stay there.More
- Free Wifi
- Free Parking