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“Disappointing”
Review of Fistral Spa

Fistral Spa
Certificate of Excellence
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Attraction details
Owner description: Our five-star luxury spa in Cornwall offers a sublime retreat to indulge in pampering, perfecting treatments and quality spa facilities. Our starlit indoor heated pool, jacuzzi, sauna and mosaic steam room are the ultimate place to unwind in Newquay. Enjoy candlelit couples massages or a relaxing aromatherapy facial in the only spa offering ESPA treatments on the north coast of Cornwall.From pedicures or manicures using Leighton Denny polishes to the Fistral signature range, putting the 'treat' into treatments. Fistral Spa was recently named a finalist in the UK professional beauty awards, representing Cornwall spa hotels as the only finalist from the South West. The spa has also been recommended in the Good Spa Guide.Our holistic spa is all about inner calm and tranquility, escaping everyday life and relaxing in our secluded sanctuary away from the outside world. Offering spa weekend breaks or spa days in Cornwall, we invite you to escape to Fistral Spa, the ultimate spa haven.
Reviewed 31 October 2017

Booked in for a luxury facial as a treat and left very disappointed. For an hour facial there was hardly any time spent on my face - no scrub, exfoliation, extraction - and a lot of time spent massaging oil into my hair and scalp. Odd. Won't be back.

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Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa H, Manager at Fistral Spa, responded to this reviewResponded 5 November 2017

Dear Joanne H,

Thank you for your review.

I do apologise you did not enjoy your facial. I have tried to contact you to discuss this and to apologise personally. With Espa facials there is no extraction as we use natural products with ingredients from the sea, plants and aromatherapy oils which have powerful benefits on the skin. We do include a scalp massage to help relieve any stress in the scalp while our face mask is on. If you would like to discuss this further please contact me at the hotel. Once again I do apologise.

Kind regards
Lisa Hampshire
Spa Manager
and all the team at Fistral Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (645)
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"relaxation room"
in 90 reviews
"indulgence package"
in 13 reviews
"robes and slippers"
in 9 reviews
"full body massage"
in 17 reviews
"neck and shoulder massage"
in 9 reviews
"steam room"
in 21 reviews
"treatment rooms"
in 10 reviews
"pool area"
in 14 reviews
"amazing massage"
in 9 reviews
"sea view"
in 13 reviews
"relaxation area"
in 8 reviews
"birthday treat"
in 16 reviews
"fistral bay"
in 8 reviews
"high standard"
in 10 reviews
"staff were lovely"
in 9 reviews
"couldn't fault"
in 8 reviews
"value for money"
in 26 reviews
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88 - 92 of 648 reviews

Reviewed 30 October 2017

All of the staff were incredible. My massage was the best I've had, and high tea with that view finished our hen weekend perfectly. Thank you!

Review collected in partnership with this attraction
Thank gemhiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa H, Manager at Fistral Spa, responded to this reviewResponded 5 November 2017

Dear gemhiggins,

Thank you for your amazing review.

We are pleased to hear you loved your spa day and your massage, and thank you for your kind words of our staff, I agree they are incredible.

We look forward to welcoming you back again soon.

Kind regards
Lisa Hampshire
Spa Manager
and all the team at Fistral Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

Had a great day at Fistral. Took a spa day deal. Great treatment of 85 minutes and then free use of facilities. Good value light lunch with prosecco. Lovely day out

Review collected in partnership with this attraction
Thank cookie1752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa H, Manager at Fistral Spa, responded to this reviewResponded 30 October 2017

Dear cookie1752,

Thank you for your amazing review.

We are pleased to hear you loved your spa day and that you booked a package. They are such great value for money.

We look forward to welcoming you both back again on your next package.

Kind regards
Lisa Hampshire
Spa Manager
and all the team at Fistral Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

Took a friend to Fistral Spa for her birthday, we had an hour treatment, afternoon tea and full use of the spa facilities. We had a small issue, I had rung in advance to request both afternoon teas to be made vegan, and only one came out suitable. However they soon rectified this, and provided us with a good variety of nibbles. All staff were very friendly and helpful, the facilities were nice. We had a very relaxing day.

Review collected in partnership with this attraction
Thank NTash123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa H, Manager at Fistral Spa, responded to this reviewResponded 30 October 2017

Dear NTash123,

Thank you for your lovely review.

It's great to hear you both had such a lovely and relaxed time with us for your friends birthday. I do apologise about the error of the food. I have passed this onto the kitchen to look into.

We look forward to welcoming you both back again soon.

Kind regards
Lisa Hampshire
Spa Manager
and all the team at Fistral Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 28 October 2017

Return visit, everything perfect. Can’t fault this place. Nice bar area with interesting cocktails, lovely spa facilities and rooms with outstanding views

Review collected in partnership with this attraction
Thank jjeenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa H, Manager at Fistral Spa, responded to this reviewResponded 30 October 2017

Dear jjeenn,

Thank you for your amazing review.

It's great to hear you had such a lovely and relaxed time with us, and we agree our cocktails are interesting and delicious.

We look forward to welcoming you back again soon.

Kind regards
Lisa Hampshire
Spa Manager
and all the team at Fistral Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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