Booked in for a luxury facial as a treat and left very disappointed. For an hour facial there was hardly any time spent on my face - no scrub, exfoliation, extraction - and a lot of time spent massaging oil into my hair and scalp. Odd. Won't be back.
Dear Joanne H,
Thank you for your review.
I do apologise you did not enjoy your facial. I have tried to contact you to discuss this and to apologise personally. With Espa facials there is no extraction as we use natural products with ingredients from the sea, plants and aromatherapy oils which have powerful benefits on the skin. We do include a scalp massage to help relieve any stress in the scalp while our face mask is on. If you would like to discuss this further please contact me at the hotel. Once again I do apologise.
and all the team at Fistral Spa