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“Lovely Location and great stay!”
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6 reviews
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Overview
Chalet -
2 Bedrooms, 1 Bathroom, Sleeps 5
Cornwall, England

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Judith S
Andover, United Kingdom
1 review
“Location fine - as described. Chalet not as described . . .”
Reviewed 9 November 2014 for a stay in October 2014

The pics of chalet suggested it's character . . . This review is based on 40+ years of booking holiday rentals - including a period of time letting my own property through an agency.
The service experienced - fine, but very unusual to have been expected 'at specified time' (?travelling delays?)
How I liked the property - clean - esp, bathroom and kitchen; white goods all fine - TV/wifi good.
Location - as described - excellent - beach and other local ameneties all good. Playing field very good for the chlldren.
Liked best - location.
Liked least:
the 'personal clutter' of owner - on ledges, in drawers and cupboards - limiting storage for holiday stuff - esp. kitchen; mail deliveries in box etc
'tired' furniture/furnishings - linen/towels;
inaccurate description: Claims to sleep 6 - if so - dining room out of action!
not able to seat 5 to eat in any one place; only able to seat 3 in lounge - and then not comfortably;
disability access - Oh no! Narrow path/uneven paving; internal steps; narrow doors . .mats moving about;
smoke alarm - overly sensitive etc

I wonder what expectations TripAdvisor/holidaylettings have given to owners - I would be very wary in future.
Other reviews - confirm excellent location/cleaninliness . . .but ??
A comparison with other chalets of similar size/location reveals suspect description/rpricing for The Fig Tree.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: location
Liked least: owner clutter/see notes
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Feb 2015
Thank you for taking the time to write a review for our property. We welcome honest feedback and comments that help us to improve our property and make it a better holiday experience for everyone who visits.

We have taken the time to carefully consider your comments and would like to respond as follows:

1. specifying a time for check in - as it is somewhat (we feel) a quirky place we like to be there to welcome guests and show them around and answer any questions they might have about the place. We think that this makes for a better experience for our guests. Being late is not a problem as we can communicate by phone or text. There is the option of course of us leaving the keys in a suitable place for collection. In this instance there may have been a miscommunication, and for this we do apologise.

2. Clutter and lack of storage - The Fig Tree is a family home which we make available to guests to enjoy. Thus there are furnishings and effects that makes it a home rather than just a holiday chalet. Previous guests have found this part of it's charm. We have updated our description on Holiday Lettings to make this quite clear. If any previous guests have felt the descriptions misleading, again we apologise. There is ample space in both bedrooms for suitcases and clothes, and in the kitchen for foodstuffs. Should guests require additional storage we are more than happy to accommodate.

3. Tired furniture, linen and towels - there is indeed a mixture of old, new and antigue furniture in the property. This is because it is also a home and not purely holiday accommodation. The linen is perhaps not luxurious but is certainly new or nearly new. There is a selection of towels (new) for use in the bathroom and additional towels (not so new)for use on the beach. This may not have been made clear on this occasion as it was October and therefore not the time of year for sunbathing. We will in future make guests aware of the different towels.

4. Sleeps 6 - it is difficult within the constraints of the Holiday Lettings website to clarify in the description summary the bed availability. We have now added an additional paragraph in the full description which states "there are two double beds, one single bunk and a pull out mobile cabin bed which can be easily set up and put away as required. We hope this will clarify matters and help future guests make an informed choice as to whether the property is suitable for their needs.

5. Eating not adequate for 6 - The dining room is ideal for up to 4 adults and 2 children. Unfortunately more of a squeeze to seat 6 adults. Again we have updated our description to reflect this.

6. Lounge seating - we are in the process of acquiring new sofas and chairs so that 6 guests will be able to sit comfortably and relax.

7. Smoke alarm - is rather sensitive. Unfortunately we can not change this. We have a legal responsibility to ensure the property is fitted with suitable healh and safety equipment.

8. Disability access - this property has been used by a family member who was disabled. Though there are some small steps, standard doors and uneven paving slabs, this was never found to be an issue in terms of access. When we do get enquiries from prospective quests regarding access we would of course discuss this in detail with them to make sure that the property is suitable for their needs.

9. Description and pricing - as already mentioned in earlier points, we have updated our description of the property to ensure that it is as accurate as we can make it. In terms of pricing we have checked equivalent properties in the area to ensure our pricing is competitive.

We would like to take this opportunity to again offer our thanks for your much welcome feedback which has helped us improve our property for future guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KanaUK
Staines, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely Location and great stay!”
Reviewed 12 August 2014 for a stay in August 2014

I stayed at Fig Tree as a big group..we were 7 adults and 3 kids..it was such a kid friendly location, the kids just loved the parks in front and open fields behind..the chalet itself was very quiet spacious, compared to how it looks from outside..well furnished and clean..Su was very friendly and guided us along..well furnished Kitchen and extra beds helped the big group..we had a great time!

The beach is just a walk away, but quiet a steep climb..not suitable for the elderly..

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Aug 2014
Thank you for your lovely review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mart12014
London, United Kingdom
1 review
“lovely stay”
Reviewed 10 August 2014 for a stay in August 2014

We had a very comfortable stay at Fig Tree-lovely views at the back and lovely front garden.
The central playing area with tennis and football was a real bonus for our kids.
The beach-just a few minutes walk down is great-very interesting for the kids to potter about the various rock pools.

We had fantastic weather so that helped as well!

Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Aug 2014
thank you for your lovely review. we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MrsSDM
Plymouth, United Kingdom
1 review
“Home from Home - Just loved it!”
Reviewed 6 June 2014 for a stay in May 2014

Deceptively spacious, this really is 'Home from Home' with all mod cons. Kids loved playing on the green, which was situated right outside (football, lawn tennis and climbing frame) and was hard to get them to come away from it. I felt they were very safe there. Manager Sue (very friendly) met us and showed us all the facilities the place had at hand. Very comfortable, light and airy but with its wood panelled ceilings adding to the character and charm. Ideally located for coastal walks and the beautiful beach with soft sand. Lots of places to visit within a very short distance like Cawsands and Kingsands and the beautiful estate of Mount Edgecumbe. Would definitely love to come and stay again!

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location. Facilities. Comfort. Space. Cleanliness.
Liked least: Having to leave!
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simonjohn...
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely chalet, amazing location!”
Reviewed 21 May 2014 for a stay in August 2013
1
person found this review helpful

We stayed here for a week when it was glorious sunshine. Its located right next to a fabulous beach and close to other beaches if you want to drive. The owners were very helpful and the chalet was clean. There was a BBQ there which was perfect, as in the evenings we'd sit outside, take in the view and enjoy some food and beer.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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