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“Noisiest stay ever”

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Holiday Inn Chester South
Ranked #20 of 45 Hotels in Chester
Reviewed 16 April 2012

Stayed 13-15 April on weekend deal.
Have stayed at several Holiday Inns before but this was not a good visit. Unfortunately booked through an agent and they hadn't passed on that I wanted 2 twin rooms.Ended up with doubles and the hotel couldn't do anything as it was full. Not their fault. BUT, why, oh why when requesting quiet rooms were we put in the middle of a large hen party? We had to leave the bar area because of the noise they were making at 10pm but when they came back from town,we were all awake from 2-3 am with them slamming doors, laughing and shouting in the corridors and then in their rooms. Even outside (smoking?) at some points. The construction of the hotel is poor. We could hear every noise from upstairs room and the hens from next door sounded as if they were in the room with us!
Talking to an older couple at breakfast, they were in the middle of a large party of Australian teenagers, shouting to each other up and down the corridors. Again, why not block book them away from other guests?
Also, someone had had a pet in our room and vacuuming had not picked up the hair. I felt sneezy so someone with a pet allergy could be quite ill. Not very nice.
Plus side: the staff were very friendly and helpful. Convenience to Chester is very good. Take the bus from the Park & Ride - only £1.70 return. Taxi was only £5.50 from centre.
Would I stay again - NO! Would I stay at another Holiday Inn - maybe.

Room Tip: Your guess is as good as mine!
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  • Stayed: April 2012, travelled with friends
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2  Thank martocklass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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972 - 976 of 1,191 reviews

Reviewed 15 April 2012

Visited over the Easter holidays and although the hotel was full, it never felt too crowded. We had an executive family room, all situated on the upper floor with no lift, although one is being added soon, with one double bed, one bed settee which was very hard and a foldaway, decent camp bed. The rooms were a good size with ample storage, a free safe, mini bar doubling up as a fridge (take your own supplies as the mini bar prices are very expensive) and a decent size bathroom with good shower. We did find a used elastoplast under an the bedside drawers so maybe there should be a little more care taken when cleaning. It was in full view as you used the drawers so would have been easily spotted if the cleaners had inspected their work after finishing the room. Overall the hotel is spotless though and this minor find did not reflect on any cleanliness factors of the hotel. The hotel is very spread out so if you have mobility problems, mention this when booking and they will try to accommodate you closer to the amenities. My son had a broken leg and they gave us the closest room they had, excellent customer service. Even in the restaurant for breakfast, we were shown to a table close to the buffet. Breakfast was good value, £9.95 per adult and kids eat free, if you purchase a voucher from the reception the night before. It was more expensive if you just turn up. We ate in the bar one night and again kids eat free, 3 courses if they want, as long as an adult main meal is purchased. The food was excellent and again good value. Please be aware that if you purchase drinks from the bar and the bar staff offer to carry them back to your table for you, you will be charged for this service. A bit of a scam as we did not actually have table service as we went to the bar to order our drinks! The hotel was located just off the A55 which was ideal for our visit to the zoo (purchase discounted tickets cheaper at the hotel and save queuing at the zoo). We also visited Cheshire Oaks which was easily found from the A55. A bus runs every ten minutes into Chester town centre from a stop opposite the hotel, £1.95 per adult, and we got a taxi back which was £8.00.
Overall, this is an excellent hotel, ideal when using a car to explore the local area, with plenty of free parking, good food, adequate rooms and extremely helpful staff who were always ready to serve you and exchange a few pleasantries. We will definitely book again if visiting the area in the future.

Room Tip: Ask for a room close to reception if you have any mobility problems.
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  • Stayed: April 2012, travelled with family
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1  Thank sashacald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

Stayed 13th April 12, We often stop at 4/5 star hotels and my review is based on comparisons.Booked direct with hotel and Amy on the front desk emailed me a restaurant menu within 5 minutes of the request, 2 rooms had been booked and due to a late illness we only required 1 room, as the cancellation deadline had passed I expected to pay for the room, however, Amy said if they could rebook the room before midnight there would not charge, within 20 minutes she rang to our room to say the room had been re-sold, excellent customer service. We had an executive room and there was everything you would expect to find in a 5 Star hotel, safe, mini bar, robes, 37 inch TV, trouser press, refreshments inc bottled water, biscuits and chocolate, the room was warm,clean and nicely decorated. We went for breakfast at 09:30 the restaurant was full but we were immediately shown to table and explained where everything was and our hot drink quickly followed, the buffet was replenished quickly as an item went low. The hotel is situated next to the A55 and a short walk or 1 minute drive to a park & ride into Chester (£1.70 pp return) there is a lovely garden area with wooden furniture to use if the weathers nice. We will return with the family and go to the zoo as planned. I nominate Amy for employee of the month if they have one.

Stayed: April 2012
Thank dawnieb90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

Normal standard expected from the Holiday Inn, we arrived early and was offered a room straight away. The staffs were all excellent, friendly and helpful. It is located just off the A55 and a short walk away from the park and ride into the City centre, in the evening we used a taxi which was £5 (Feb 2012, good value compared to home). Tried the bar food which was good and plentiful.

  • Stayed: February 2012, travelled as a couple
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1  Thank BJC84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn Chester South, responded to this reviewResponded 11 April 2012

Dear BJC84

I am delighted to read that you enjoyed your recent visit to Holiday Inn Chester-South. We are committed to running a hotel that guests love and from your kind words it appears we are on the right track. Thank you once again and hope you return soon.

Regards

Darren Cooke
General Manager

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Reviewed 10 April 2012

excellent location.excellent restaurant and food.great and efficent staff will be booking in again when in the area

  • Stayed: March 2012, travelled as a couple
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Thank DJLBearsdenUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn Chester South, responded to this reviewResponded 11 April 2012

Dear DJLBearsdenUk

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Holiday Inn Chester-South and look forward to welcoming you back again soon.

Kind regards

Darren Cooke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chester South

Address: Wrexham Road, Chester CH4 9DL, England (Formerly Posthouse Chester)
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 45 Hotels in Chester
Price Range: ₹ 4,148 - ₹ 9,445 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chester South 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Holiday Inn Chester South has 145 newly refurbished bedrooms, decorated to a high standard with new bathrooms. Standard twin and double rooms have walk in showers provided and family rooms and executive rooms have bathrooms with a bath and shower over. The modern Open Lobby Concept is a bright and vibrant place to catch with with colleagues, friends and families. Serving Starbucks Coffee with a grab and go sandwich selection, serving food all day. The hotel is all non smoking and is ideally situated on the edge of the Roman City of Chester, located just off the A55 adjacent to Chester Business Park. All public areas and bedrooms have full air-conditioning and Wi-Fi access has been installed. In an excellent location for both business and leisure visitors alike. Benefiting from immediate proximity to Chester and its attractions including Chester Races, Grosvenor Museum, Cathedral, Chester Zoo and Islands, Cheshire Oaks Outlet Village and Blue Planet Aquarium. The Holiday Inn Chester South provides an ideal visitor base, with a choice of accommodation including standard, executive and accessible bedrooms. We have excellent range of facilities for both business and leisure travellers including kids stay & eat free*. The hotel has a fully air conditioned gym, 15m heated swimming pool, sauna and jacuzzi, with trained staff to assist in your visit. ... more   less 
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Also Known As:
Holiday Inn Chester South Hotel Chester
Chester Holiday Inn
Holiday Inn Chester South Cheshire

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