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“Superb In Every Way!”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Merseyside
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Superb In Every Way!”
Reviewed 18 September 2012

I'd read a few poor reviews since booking this weekend last November, but I can honestly say that we had an excellent weekend at Hilton Doubletree Chester!
The room was superb with 32" flat screen TV that revolved around so you could see it when sitting on the marvellous leather lounge chair and sofas, as well as lying on the bed.
The bed was huge and very comfy with massive pillows that you could get lost in.
There was even a workstation area where you could do some work.
Bathroom was spotless and had a massive walk in shower.
The staff must also take a bow as they went out of their way to ensure we had a wonderful stay and nothing was too much of a problem for them.
We eat in The Brassiere on the Friday night and were well looked after by the attentive staff and I must say that the sirloin steak I ordered was the best I've had in some time and was cooked to perfection. My partner went for the haddock and was similarly impressed.
Breakfast was buffet style and good with plenty of variety and the food was replenished regularly. (A few people on Trip Advisor have complained that there was no egg station available, but the chef is only a few feet away and was more than happy to accommodate my request for a poached egg instead of scrambled or fried, and as for the fact the fact that you have to serve yourself the tea and coffee...you don't have to wait for someone to come to your table if you want a top up!)
We spent Saturday at Chester races and after a day of ripping up losing betting slips was more than glad to get back to the room and have a lovely shower and down for drinks and dinner.
Brand new carpets have just been laid through the corridor and near the reception area, (so don't worry about the tape across the floor that another reviewer mentioned.) which gave the place a lovely lush feeling which it deserves.
Checking in and out was simple and fast and the ladies on reception were very thorough in giving advice and information about the hotel and it's surroundings.
I never had the chance to meet Brian, the general Manager to thank him personally, but hope this review says it all.
Thanks for an absolutely wonderful weekend! We'll certainly be back......

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this review, 27 September 2012
Another outstanding review.
We are genuinely flattered by your warmth and praise for the Hotel and the team here at Doubletree.
We are also thrilled to hear breakfast and dinner were excellent and left such a positive impact on your stay.
The reception team and housekeeping department in particular will be made up to read your review.
We hope to see you in the near future.

Kind regards,

L Douglas
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Cheshire, uk
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2012

We booked direct with the hotel the sunset spa package, which was a choice of 2 treatments equating to 50 minutes of treatment, use of the facilities and a glass of fizz on arrival costing £69.

We felt the whole experience was a rip off, we all felt rushed and almost like we were on a conveyor belt. We had to chase someone for our arrival drinks. My back massage was the worst I have ever had, the person doing it, had no routine, was way to fast and no passion for what she does. The second therapist dong my facial was really lovely. However I have never been somewhere where you are given two different people for two different treatments, I would rather lay on a bed for an hours treatment rather than getting dressed again and waiting for another
Therapist. There excuse for this was not all therapists know all the treatments, which tells me they recruit very junior people which was obvious with the quality of the treatment.

My friend was out 15 minutes before me, I was out 5 mins before my time should of ended. Two of us got a sorbet and I didn't. £69 for 45 mins of treatment was a rip off.

We had then booked for afternoon tea in the brasserie, only to find a wedding party in there, very uncomfortable so we ended up going to the wonderful 'the red house' on the river.

We spoke with a manager about how disappointed we were about the experience, they did discount the treatment to £60. Which was great but unfortunately we will not be returning or recommending to anyone.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Lizzie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this review, 27 September 2012
Really disappointed to hear of your poor stay, please accept my sincerest apologies.
Your comments from here will be communicated to management of the Club & Spa.
I fully understand your reluctance to return to the Hotel, however I do hope you feel abe to return so we are able to offer a better service to you.

Kind regards,

L Douglas
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Grantham, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 September 2012

Stopped at Doubletree Chester as part of a wedding celebration at Chester Zoo!
Fine hotel located on the outskirts of town set in nice grounds and very peaceful.
Good standard of room with huge bed. Leisure facilities were good with a very warm spa area leading to an equally warm outdoor spa area - very relaxing!!!!!!!
Morning of departure started with a traditional breakfast in the nice dining area over looking a private garden. Staff all very helpful.
A great place to stay and enjoy the city of Chester.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Th0rpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this review, 27 September 2012
An all round positive experience, what more can we say!
Hope to see you again.

Kind regards,

L Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2012

What a wonderfull few days we spent at Doubletree Chester,celebrating our daudhters wedding.

My wife and I took up residence on thursday 6th September and stayed untill Sunday 9th for whatwasto be a thoroughly enjoyable time.

Being there early for the wedding enabled us to share in final preparations including meeting our MC for the wedding day celebrations.Whilst we hoped and expected to be well looked after we surely hit the jackpot with Eric Wong,a man of great charm who gave us total confidence that all would go well on the day, as indeed it did.

We could not fail to mention the quality of the food for the wedding breakfast which was exceptional.Lots of guests commented favourably saying it was the best wedding feast they had tasted,so well done to the whole team for producing such a banquet for 100 guests and coping with the inevitable timing challenges.

Thanks to you all for helping to make this special day so memorable.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this review, 27 September 2012
We are extremely pleased to have been a part of your special day celebrating your daughter’s wedding.
Eric is good at what he does! We will of course let the team know how pleased you were.
We wish the newly married couple the best of luck.

Kind regards,

L Douglas
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stoke-on-trent
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 September 2012

I stayed here for my birthday, We had a lovely time, not much of it was spent in the hotel as we went out for the evening and had to leave very early in the morning, but from what i experienced her i was pleased. Staff were keen to help and very polite, We received a welcome cookie on our arrival which i think was a nice touch! Hotel was very well kept, rooms were also very clean, big black scratch along the wall in our room didn't look very attractive but didn't ruin the stay maybe a little more attention to detail needed there.The beds were very comfy also had a great night sleep! Ddint eat the food or order any room service so couldn't comment on this. Overall a short but pleasant stay.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beech442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren-Douglas, Senior Receptionist at Doubletree by Hilton Chester, responded to this review, 27 September 2012
We too agree that our rooms are incredibly comfortable, an undisturbed night’s sleep is what we aim to offer!
Perhaps take the opportunity to dine with us upon your return visit.

Kind regards,

L Douglas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chester

Property: Doubletree by Hilton Chester
Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price range (per night): ₹ 8,517 - ₹ 20,392
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

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