We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Doubletree by Hilton Chester
Ranked #15 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed 8 March 2012

I would like to say this hotel was really nice, room was a good size and very clean. Upon arrival we were given there signature warm cookie which was delicious. We had a few drinks in the cocktail bar the atmosphere was lovely, and in the morning i decided to have a swim and relax in there spa area, it was excellent they had differnt types of steam rooms and a large jacquzzi area highly recccomend this hotel :)

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HI522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (3,150)
Traveller rating
Traveller type
Time of year
Language

2,713 - 2,717 of 3,150 reviews

Reviewed 6 March 2012

I stayed here for two nights and could not fault anything. The hotel is great and the spa is fantastic. The staff were all extremely helpful - especially Connor who helped me with a few minor problems in the room! Food in the hotel restaurant in the evening is nice and breakfast on both mornings was perfect. I shall be visiting extremely often!

  • Stayed: March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 9 March 2012

What another fantastic review.
I am delighted you thought our food and beverage outlets were perfect, so please ensure you continue to join us.
Your comments regarding Connor will happily be passed on to both himself and his management team.
We eagerly await your return to welcome you back to our Hotel.
Kind regards,
Peter Hendry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

My wife and I stayed for 1 night last week. They gave us a room with the wrong bed, the TV did not work; the phone was disconnected and the heating did not work. We asked for help and Roberto the Concierge came to fix the problems. Eventually, the front desk decided to upgraded us to a Suite. This is what I call First Class: This means Managers do not offer you a bottle of wine, vouchers or late check out. They give you want you want and what you booked (i.e.another similar room) and if it is not available; they upgrade you. Well done Doubletree; I will always recommend you when staying in Chester.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FandangoEspanol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 9 March 2012

Thank you for your comments.
Please accept my apologies for the issues your encountered in your room and please note these have now been rectified.
The service we deliver is of great importance to us, so I am pleased to see our Management team we able to offer you a suitable resolution, and was one which left you feeling positive about your stay.
Please do continue to recommend us, and we hope you stay with us again very soon.
Kind regards,
Peter Hendry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

Whent to the hotel on Friday 2nd march to book a60th birthday present .spoke to the young chap on reception about what we required .he then took us to 2rooms 1 standard and the other the presidential suit.the rooms are fantastic we immediately booked both .anyway, just to say thanks to him sorry didn't remember your name but thanks for going that extra mile and being so professional .looking forward to 7th July well done.

Stayed: February 2012, travelled with friends
1  Thank Gresfor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 9 March 2012

Thank you for your positive comments regarding the member of staff that helped you on reception.
We very much pride ourselves on the level of service we provide, so I am delighted to see you were able to experience this.
We look forward to you staying again.
Kind regards,
Peter Hendry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2012

The staff do all they can to assist you during your stay. The use of the spa also helped us to relax and have fun.

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank margaret p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, Manager at Doubletree by Hilton Chester, responded to this reviewResponded 9 March 2012

Great to see that all members of staff delivered our high standard of service to you.
The spa offers a comforting and relaxing experience, so please do visit us again.
Kind regards,
Peter Hendry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chester hotels
3.2 km away
Crowne Plaza Chester
Crowne Plaza Chester
#10 of 45 in Chester
1,747 reviews
10.9 km away
Grosvenor Pulford Hotel & Spa
2.1 km away
Hallmark Hotel The Queen, Chester
Show Prices
Show Prices
Show Prices
2.8 km away
The Chester Grosvenor
The Chester Grosvenor
#4 of 45 in Chester
2,534 reviews
3.5 km away
ABode Chester
ABode Chester
#16 of 45 in Chester
2,162 reviews
15 km away
Carden Park Hotel
Carden Park Hotel
#1 of 1 in Broxton
4,213 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton Chester? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#7 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range: ₹ 4,841 - ₹ 16,165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton EMEA, Prestigia, Agoda, TripOnline SA and HotelQuickly so you can book your Doubletree by Hilton Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing