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All reviews molton brown toiletries lovely hotel fresh milk guest safety room with double beds hotel smells complimentary drinks voucher great boutique car park quality tea and coffee eastgate clock wonderful shower pepper st crisps lovely interior huge balcony local ncp
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Reviewed 15 August 2021

Warm and friendly hotel that offers great food and a great night's sleep. Modern hotel with spacious bedrooms and a brilliant restaurant. Dinner menu is excellent and the food well-cooked and presented. Restaurant staff provide great service and explanations of the menu choices. Breakfast is delicious and again the staff are warm and welcoming. Short walk into the very centre of Chester. Parking is also a short walk away. Ideal when visiting Chester.

Room tip: Probably over Grosvenor Park Road
Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank Mike_from_Staffs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 August 2021 via mobile

The best food and service I’ve experienced in the North. The only place that I’ve been to that was better was a Michelin star restaurant in London. I can’t find a tripadvisor for the restaurant alone. You should get one as this place should be number one in Chester! It was an absolutely wonderful experience. I couldn’t fault the service. They were so attentive. And the food was out of this world and the drinks too. The dirty mash! Thank you for such a wonderful experience and such wonderful food. I’ve recommended you to endless friends and family. Can’t wait to come back to try the steaks!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank missclays
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 August 2021

We arrived 20 minutes early for checkin for a 4 night stay and had to wait till our room was ready so we went away to park the car as there is no on site parking. Car parks could be a problem for those less mobile and they’re not cheap.

Our bags had been taken to our room when we returned. The room wasn’t overly large but adequate, however the lack of drawer space meant a lot of our clothes had to remain in our suitcase. The room was clean.

Breakfast is pretty limited. Full English, omelette, eggs benedict, avocado mash or continental all with table service. Despite being given a time slot, we always had to wait 5/10 minutes until a table was ready for us.

The lounge/bar area isn’t overly large for the size of the hotel and drinks are fairly expensive. £9.50 for a large wine. When the bar area is full there is the option to sit in the reception area.

On two separate occasions we returned to our room in the afternoon to find it hadn’t been serviced. The first time it was dealt with very professionally but the second time less so. Both times we had to wait at reception until it was rectified due to Covid restrictions.

At a guess, I would say that this hotel has a lot of inexperienced staff. It could be they have only just been hired following lockdowns but there are a lot of training issues that need to be addressed.

Overall, our stay wasn’t unpleasant but feel this hotel has some way to go before it reaches the standard it is aiming for co side ring the prices they are charging.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank downdie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 August 2021 via mobile

My wife and I stayed here for our first night away alone in two years. As a special treat, we spent a little more than usual and this hotel looked like a good option, with modern decor and luxurious looking bar area.

First impressions were good, the room was clean and suitable for an overnight stay, though a lack of any proper storage would have made a multiple night stay a little cramped and we were assigned an accessible room, so the bathroom only had a shower and not a bath.

After a nice evening in Chester, enjoying some time off being parents, we returned to the hotel around 10pm for an early night and a parental rarity: sleep!

On returning to our room, the first thing we noticed was that the kitchen extract fans were still on, and both remarked that they would likely go off once service ceased... they appeared to be right outside our room and having looked in the morning, they were just below our window.

The second thing we noticed was that the bed was unbearably hard with only the mattress cover to offer any give.

After trying to sleep for some time, we both had to give in and put earplugs in, the noise was akin to an aeroplane cabin and really wasn't acceptable. Neither of us find earplugs comfortable but needs must.

At 2am, we called reception, firstly to enquire about the fans and secondly to ask if all beds were the same, as we were so uncomfortable. No real solution was offered for either, we were informed the beds had a royal seal and so were comfortable and the fans remained on ALL NIGHT.

Having seen every hour overnight, I got about 2 hours' sleep and my wife maybe 3.

Exhausted, irritated and disappointed, we headed to breakfast. Thankfully breakfast was pretty good with the only issue being overcooked eggs, which was dealt with.

So in conclusion, a good looking hotel but one which didn't provide us with quiet or comfort and yielded my worst night's sleep ever.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Andrew C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 August 2021 via mobile

We were made to feel welcome from the beginning. The staff were 100% and all going the extra mile to make our stay a good one. The room was clean and quiet. The bathroom was good, and the shower was great. Breakfast was delicious as well. Well done to the team for all ther work. If driving they use a multi-storey car park which is not on the premises, it is a ten min walk away so, be ready for that. And it is currently £12 per 24hrs. So maybe use the train. But it is very central to all of the attractions and centre of Chester.

Room tip: Parking is not cheap £12 per 24 hours at a NCP car park 10 min walk away. So be prepared to carry luggage. Although there's a place to drop off and then drive to park.
Date of stay: July 2021
Trip type: Travelled with family
Thank Steven S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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