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All reviews meal deal housing estate thyme restaurant city centre good nights sleep road noise plenty of parking residential area bus service budget hotel bus stop free parking night's sleep easy access family room comfortable bed park and ride
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Reviewed 15 June 2016

There were too many items not working..the air condtioning did not work in our room during what was a hot,humid spell,the room keys did not work the lifts,a fault that other guests complained about and the drinks and snack machines did not work.I reported the latter but the receptionist said she could not do anything about it.

Room Tip: Make sure the facilities are in working order
  • Stayed: June 2016, travelled as a couple
    • Location
    • Sleep Quality
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Thank salisburycambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Cambridge (A14, J32) Hotel, responded to this reviewResponded 17 June 2016

Hi salisburycambridge

Thank you for taking the time to review your stay with us.

At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay was less than relaxing.

Your experience was far below our usual high standards, but please be assured that your feedback is very important as it enables us to improve standards.

I've also now contacted you via private message to discuss this further.

Thank you for taking the time to review our hotel.

Kind Regards

Samantha Morse
Premier Inn Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2016

Excellent accommodation and helpful staff making our stay a very enjoyable one, very close to buses if you are without a car, easy to get to Cambridge, also to Anglesey Abbey which is a National Trust Property.

  • Stayed: June 2016, travelled with family
    • Value
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Thank X3704WApamelab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2016

Stayed here recently for a family wedding and enjoyed the stay. Situated next to busy A14 and even though our room faced the road no problem with noise. Very friendly and helpful staff, our room was very clean and the overall cleanliness was excellent. Breakfast was good plenty of food and seating available. Only problem we had was getting to and from the hotel as it is on a new housing complex and there are no signs for reaching the hotel and getting back to the main road but I would still recommend this Premier Inn.

  • Stayed: June 2016, travelled with family
    • Value
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Review collected in partnership with premierinn.com
Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2016

Slightly disappointing start with lack of a warm greeting from the check-in team, however the very pleasant and helpful night manager made up for it. We had a dinner and a breakfast there and both met expectations, the Sirloin steak and pepper sauce deserves a special mention. Service in the restaurant was quick and efficient with warmth and hospitality shown by the majority of the team. The breakfast choices were second to none and certainly exceeded what you would expect in any good 4 start hotel. My wife and I stayed two nights we found only one towel set in our room after we booked a double occupancy stay and disappointingly on both days we had to go to reception for additional towels, small issue and I know it is a budget hotel but never the less they aught to get this right.
No noise from the A14 and the AC system adequately coped with the 25 Celsius that we had. We will return..

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
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Thank RangerNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2016

Premier Inn definitely sets the standard for hotels. We have stayed here many times over the past few years, and we have always had very good rooms and excellent service. This stay was on a Saturday night. Breakfast is excellent value.

  • Stayed: May 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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