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“Good for a city break”

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Hilton Garden Inn Bristol City Centre
Ranked #8 of 37 Hotels in Bristol
Certificate of Excellence
Northants, UK
Level Contributor
110 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Good for a city break”
Reviewed 9 April 2012

Pretty much as I expected/hoped. Room was functional and very well designed. The bed was extremely comfortable. We stayed 2 nights dinner, bed and breakfast, the dinner was very good but it was a shame the dining room lacked any atmosphere. Breakfast was also very good my only criticism was that the hot food was not hot. It would've helped if the plates were kept warm but there was no facility to do this also, the containers for the hot food just didn't keep the food at a decent temperature.

Room Tip: Try the Kings Head pub just through the park, very cute.
See more room tips
  • Stayed April 2012, travelled as a couple
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Helpful?
Thank MissLBNorthants_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chia G, Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 17 April 2012
Thank you for taking the time to feedback following your stay with us, I would also like to thank you for your kind words.

I fully take on board your comments about the temperature of the breakfast buffet. this is something that Head Chef has rectified and I hope that I have the opportunity to welcome you back to the hotel and show you the improvements we have made with our breakfast buffet.

Kind Regards

Chia Gaddess

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Cleanliness
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wales
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 March 2012

+ pretty central, close to temple meads railway station
+ nice cafe/breakfast area
+ smart, clean room with i mac, great shower
+ good buffet breakfast
+ friendly, efficient staff

- none really apart from large stain on bedroom floor

  • Stayed March 2012, travelled solo
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Helpful?
Thank jdhardwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chia G, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 15 April 2012
Thank you very much for your positive comments. I look forward to welcoming you back to the hotel soon.

Kind regards,

Craig Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2012

Our reservation was mixed up when we arrived, reception staff were rude, room was okay but tired and when we asked for more pillows we had to wait almost an hour. Other than that, good location and managed to enjoy our stay.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Sharron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chia G, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 15 April 2012
Thank you for taking the time to write a review following your stay with us. I am sorry that there was a mix up with your reservation and that you felt our reception staff were rude. This is not indicative of the excellent customer service we strive for with our guests and I will ensure that we follow up with the team regarding your experience.
We are now in the final stages of our guest room refurbishment programme so I hope that I have the opportunity to welcome you back to see our improvements soon.

Kind regards,

Craig Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 10 March 2012

Pros:
*iMac in room
*fitness room (though very small)
*location- right by Temple Meads
*comfortable bedding
*curtains block out all street lighting

Cons:
*disappointing breakfast- scrambled eggs very sloppy; everything kept running out and had to wait 10mins for more to be brought out on two occasions; when breakfast is busy, waiters are very slow to serve tea/coffee
*mini bar in room not stocked- you have to go downstairs to the lobby to buy food/drinks
*shower temperature was occasionally burning hot even turned down to lowest heat setting and sometimes fluctuated from hot to cold
*air con did not work in one room I stayed in
*iMac in one room I stayed in was slow and kept crashing


Booked the hotel when it was still the Mint, and we were not informed it had changed to the Hilton Garden Inn prior to our arrival.
I much preferred this hotel as the Mint (stayed there May 2011)- there was a better breakfast selection and mini bars in the rooms were stocked with good quality snacks (like Green & Blacks chocolate).

  • Stayed February 2012, travelled on business
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    • Cleanliness
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Helpful?
Thank Rosie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chia G, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 15 April 2012
Thank you for taking the time to write a review about your stay at the Hilton Garden Inn Bristol. I fully take your feedback on board.
We are currently in the final stages of our refurbishment programme for all of our guest rooms and our new facilities such as our business centre, fitness room and guest laundry. instead of fully stocked mini bars we do now offer a pantry facility in the lobby - this is stocked with snacks, chocolate, amenities and drinks and has a more varied selection. We still have fridges in our rooms for guests convenience.
I hope that I have the opportunity to welcome you back to the hotel and show you the improvements we have made since our rebrand.

Kind regards,

Craig Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kettering
Level Contributor
123 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 10 March 2012

Stayed here three times in past couple of weeks since updated to Hilton Garden Inn - rooms haven't changed apart from minibar emptied - there is now a snack fridge at reception - much cheaper (beer £2) and convenient.

Loved hotel before - still like it now. Gym was always rubbish - now is great with brand new machines on ground floor and about 4 times size. Resistance machine and free weights, although no bench so a bit limited to use weights. Need to sort out the automatic lights as go off when on machines - but only gripe.

Still free wifi, great iMac in room (bring DVD for night in) and decent room service and location. Now get Hiltonhonors points too which is great!

Thoroughly recommend

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TravellingBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chia G, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, 15 April 2012
Thank you for taking the time to feedback to us. We are now in the final stages of our guest room refurbishment programme to upgrade our facilities. Thank you for bringing to our attention the lights in the gym - this has now been adjusted. I am pleased that you like the new gym! We look forward to welcoming you back to the hotel soon.

Kind regards,

Craig Campbell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bristol City Centre

Property: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Region: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Bristol
#5 Luxury Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price range (per night): ₹ 5,753 - ₹ 12,800
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Official Description (provided by the hotel):
Hilton Garden Inn Bristol City Centre is situated in the modern business district. We’re five minutes from Temple Meads Station with regular trains to London, Cardiff and Bath. Our contemporary hotel is ideally located for exploring all the city and West Country have to offer. Bristol’s popular shopping quarter, Cabot Circus, is just five minutes away. The vibrant nightlife of Bristol Harbourside is a short walk through Temple Gardens. A relaxing day at Bath Spa is just a 10-minute train ride away. Experience views of Temple Gardens and the ruins of the 17th Century Temple Church from some of our stylish guest rooms. Relax and unwind in Recess, our new space where you can eat, drink and meet day to night. We offer amenities such as on-site parking, 24-hour business center, complimentary WiFi, plus a 42-inch TV and Herman Miller desk chair in every guest room. Maintain your workout routine in the fitness room and stock up on snacks at the on-site Pavilion Pantry®. ... more   less 
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Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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