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“Dark Dingy and in Need of a Makeover”

The Blackwater Stream
Ranked #13 of 19 Restaurants in Broadstone
Cuisines: International
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 24 November 2017

Morbid and uninspiring - tired decor and fittings.

The contactless pay machines on the bar are filthy, I pointed this out to one of the staff.

She looked at me, smiled and assured me that the machines "were cleaned once a week".

Sooooo that's all right then........

LOL

    • Value
    • Service
    • Food
Thank MarcoSpencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackwater s, Manager at The Blackwater Stream, responded to this reviewResponded 25 November 2017

Apologies for the bad impression we gave on your visit. We are taking the look of our pub seriously, we have recently had new carpet fitted and had the chairs reupholstered which has really brightened the pub up. We are currently looking at having our walls and ceiling painted to further improve our first impression.

The card machines should be wiped daily and thoroughly cleaned once a week. I shall make sure this is carried out ASAP. I hope you will visit again.

Kind Regards
Ryan
Duty Manager

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Reviews (194)
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35 - 39 of 194 reviews

Reviewed 14 November 2017 via mobile

Went with my brother nephew wife and son. All enjoyed our meals. Totally stuffed by end. Good value for money. Decent pint!

Thank Jayke2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackwater s, Manager at The Blackwater Stream, responded to this reviewResponded 25 November 2017

Thank you for your positive review. We look forward to seeing you again soon!

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Reviewed 17 October 2017

one of the smaller but better spoons , always good food here, & very good always changing selection of real ales. The only problem here is it does get very warm in the bar area & their is no air conn.

    • Value
    • Service
    • Food
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackwater s, Manager at The Blackwater Stream, responded to this reviewResponded 25 November 2017

Thank you for your excellent review. I shall review our heating plan to make sure we get the temperature right.

Thanks again
Ryan DM

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Reviewed 20 September 2017 via mobile

Have just visited for quick tea. Cannot fault service very prompt and polite. Had chicken burger & Tandori wrap, burger was fine wraps could be better not too sure if they know how to do wraps? Could of done with few more chips plates looked quite empty. Good value for price when 3 drinks were included. But as to cleanliness of the pub!!! Absolutely disgusting cobwebs and dust absolutely everywhere. I just hope this isn't reflected in the kitchen! And really could do with being made lighter feels so dark n dingy.

Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

Typical underlit, dark and gloomy Wetherspoons pub, but the lack of light here can't disguise just how tired and dirty this pub has become, with greasy tables, a carpet like a diseased lung and scruffy, dishevelled and untidy looking staff. Even arriving before 12:00 hrs didn't save us from the queue at the bar 5 deep. Badly understaffed with no apparent supervision, direction or discipline over staff. On arrival it looked as though a grenade had gone off in the bar with many vacant tables left piled high with dirty plates and half eaten meals. Most unappetising. No chance of a quiet pint or three here with crowds of pre- school children running around as if in a playground creating havoc everywhere with impotent staff standing around as if this were somehow normal. Steaks and fish and chips were tolerable but constituted a mere refuelling exercise. Some dishes e.g. lamb shank unavailable. Management should close this place down for a few days and get Rentokil, or someone, in to do a deep clean....and replace the 20W light bulbs with some more powerful.

Thank chemistatlarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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