I was disappointed by the lack of privacy of our hot tub in cottage #15. When I made the reservation I specifically requested the most private cottage with a private hot tub. Upon arrival I noticed the hot tub was not private, but instead located right beside the hot tub of the neighbouring cottage. The diagram on their website is misleading and shows the hot tub on the other side of this cottage. So I requested to change cottages for our second night and our request was granted. Unfortunately the jets int the hot tub at the new cottage were not working properly so I called the front desk to let them know. The staff person told me maintenance went home for the day and there was nothing he could do. Further WiFi was not working for most of the 2 days we were there. When I mentioned this at checkout nothing was done. I expected that at the very least they would offer a discounted rate but nothing was offered, not even an apology. Although the cottages were nicely decorated and well appointed, the lack of customer service will likely disuade us from returning.
- Official Description (provided by the hotel):
- The Poets Cove Resort & Spa is the Gulf Islands' premier luxury resort. Tucked away in Bedwell Harbour on Pender Island, there is a luxurious combination of 22 Lodge Rooms, 9 Villas and 15 Cottages. We offer a full-service 110-slip deep-moorage marina and a Canadian point of entry customs office for CanPass users. Our stunning Aurora Restaurant and casual Syrens Lounge serves the best local fresh ingredients and our activities range from exciting kayaking adventures to rejuvenating spa treatments in our award winning 'Susurrus' Spa. ... more less
- Reservation Options:
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- Also Known As:
- Poets Cove Hotel Pender Island
- Poets Cove Resort And Spa
- Poets Cove Pender Island