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“Needs better staff”
Review of Clearwater Lodge

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Clearwater Lodge
Ranked #2 of 8 Hotels in Clearwater
1 review
“Needs better staff”
Reviewed 24 June 2012

We stopped by over night and were greeted by rude staff that didnt seem happy to help us since she was in the middle of doing her night duties. When we got into our room and went to use the dishes we found multiple dirty ones. The bathtub was dirty woth blue stuff in it. We got up in the morning for the free breakfest and again was greeted by a very rude old lady. Will not he returning to this hotel. Oh ya and the fridge in our room was un plugged so all of our food was warm. And there was someone in the room next to us who was drunk and loud and very disrespectful to the time of night it was. Overall not happy waste of almost 200.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thefantafour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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270 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (35)
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English first
Edmonton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2012

We stayed here on our way through June 3, wasnt impressed we paid close to 140.00 for a basic room with a Queen bed for 2 of us. Think the price has gone up alot Bigger citys dont even charge this we stayed at 4 points sheraton for 120.00. The hotel is under new managment so as far as past reviews i can not say what staff is like. The breakfast in morning is still terrible. We will stay else where next time

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheila d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Clearwater hotels

Fort St. James, Canada
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 May 2012

Stopped here on our way home. The staff were very friendly, the rooms were clean and large,the pool,hot tub and sauna were all working unlike many hotels we have stayed at. It was conveinent to just pull off the hwy to stop. We had supper at the on site resaurant and the food and service were excelent. The patio off our room overlooked a grassy common and was very peaceful. The free breakfast was a pleasant surprise and had a great selection. I couldn't find a thing wrong or asked for a better place!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 334steph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2011

I had recently made a trip through clearwater and decided to spend the night at the clearwater Lodge. After reading the reviews I found that it is an ongoing situation with the front desk staff. You would think after all the complaints they would look into this but they obviously havent. I agree about the continental breakfast as well found it horrible for the rate I paid this hotel was nothing special and I would never stay here again or recommend it too others. Speaking with a few locals I was also advised they have had bed bug issues in the past as well this disgusted me as well.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank dorthy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul1954, Manager at Clearwater Lodge, responded to this review, 7 October 2011
I'm sorry about your reason stay at the Lodge....I have had reason talks with my staff about this issue on the front desk, and have started posting comments like yours for their viewing. In the past few days I have noticed a change in them, though still some rough points that I Must smooth out...In regards to the breakfast I do not know what you see wrong with it.. We have customers that go to other hotels in BC, Alberta, Etc and say that our breakfast is more than enough,,,but if it is because it is self serve, or microwaveable products, or paper plates etc there is nothing i can do.....Now in regards to bed bugs ...we have never had bed bugs in the hotel, which does surprise me since we deal with a travelling public from Europe, Vancouver, Edmonton etc.. where bed bugs are running rammpart in those areas...as you know bed bugs are transported to various locations even a private home on suite cases, pillows..etc...we strive to keep a handle on this and our housekeeping staff inspects the beds pon checkouts.even know they wil not be noticeable until until they mutiply in numbers to be noticeable.. Thank you for your comment,,,Please feel free to contact me directly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 September 2011

We have stayed at this property before nad we have never been disappointed. After a long camping trip it was a nice stop on the way home. The room was clean and well kept. the staff were easy to get along with and knew the area .
The restauraunt was good as well with the new owner, and service was great.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank oldestpenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clearwater Lodge

Property: Clearwater Lodge
Address: 331 Eden Rd, Clearwater, British Columbia V0E 1N0, Canada
Region: Canada > British Columbia > Clearwater
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Clearwater
Price range (per night): ₹ 7,548 - ₹ 9,593
Hotel Class:2.5 star — Clearwater Lodge 2.5*
Number of rooms: 63
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Also Known As:
Clearwater Hotel Clearwater

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