We are a family of four who went to Tremblant for a downhill and cross-country ski vacation Jan 2-6. We chose the hotel for several reasons: location (close to the downhill), the kitchenettes (with food allergies, we need to make some of our own), the name (for almost $400 per night before taxes and parking, we expected amazing service), the hot-tub. We booked a "1QN/1DBL FIRPLC STE NOSMOK" several months in advance.
On the plus-side: the kitchen was well-equipped, good-sized fridge; location was perfect for the downhill skiers; hot tub was AMAZING.
The rest: We had a lot of luggage, ski gear, groceries, etc. We thought we were lucky when we found a luggage cart, but then because of the bizarre design of the hotel, its usefulness was limited (stairs everywhere). When we got to our room, first we noticed some kind of air freshener/ozonator gizmo plugged in, whirring away in our kitchen. Then when I looked in the bedroom, there were two double beds, not one queen. So after all the hassle of getting everything to our room, I had to go back to the reception. They sent someone about an hour later to get rid of the gizmo. However, when I mentioned we had two doubles instead of a queen, I was appalled at the reaction. "Oh yes, that's an exception, you get three beds instead of two (as in, you get a bonus!). There's nothing else available." No "we're sorry", no advance notice, they just sent us to our room to deal with it. Very poor for a Hilton. She did say that maybe the next day we could switch rooms, but we were there to ski, not to spend our time packing & unpacking our stuff.
Anyway, that was a disappointment, I probably would've overlooked it. But with everything else, I got ticked off, considering this was a Hilton, and the price we were paying. For example: on our first full day, I was returning to my room around 3 p.m. and the room had not been cleaned yet. I saw a housekeeper in the lobby and asked when it would be done. She said something about being busy, but then I mentioned that the rest of us would be back within an hour (lifts close at 3:30, it doesn't take a genius to figure out people need their rooms by 4:00). So our room was done by 4, except the garbage wasn't emptied, and the coffee & dishwasher powder weren't refilled.
The next day, they didn't come until almost 3:30, when my son was there alone. He was caught off-guard, uncomfortable & said it was ok if they didn't make the room. We got there a few minutes later, called down & said, yes, we'd like the room cleaned and they said they'd be there before 5. So at 4:50, I called down & got the front desk. Asked if we would get service & she said all they had on record was that we refused service. After insisting that we at least needed towels and the garbage emptied (since it wasn't done the previous day), they sent a porter (who did a great job).
The big window in our living room did not close properly & there was a bad draft coming in (I had to stuff paper in it, and reported it to the front desk). At the hot tub, the towels ran out one afternoon. I went back later that evening and the towels had never been replenished. The breakfasts are pretty low quality - scrambled eggs, some sodium/nitrite-loaded meat, and the usual cereal, juices, etc. I only took advantage of the coffee. But on our last morning, I wanted to get some orange juice & milk for the four of us, so I brought up two pitchers that were in our room. One of the servers there VERY LOUDLY, embarrassingly, told me it wasn't allowed. I told her I wasn't filling them, I just needed a bit, and she said the only way was to use eight disposable cups. So much for the environment! And so much for class.
We were not allowed to bring our skis to our room and were given locks. Unfortunately, they are useless for cross-country skis (the XC skis slide out of the rack). We tried using them anyway, worried someone would steal our skis. On the last day, one of the locks went missing (stolen - I think maybe we didn't leave it locked). When I mentioned this at the desk, it was almost as if she was proud that we would pay an extra $30 for the "lost" lock. No sympathy whatsoever.
All in all, I just felt like we were imposing, I was not impressed, it did not feel like a Hilton. I will look for other suites next time.
- Official Description (provided by the hotel):
- Our all-suite hotel is located in the heart of Alpine Village where you can explore local boutique shops and eateries. Each suite has a fully equipped kitchen, living area, and separate bedroom. Our beautiful property also has a dry sauna and a exterior whirlpool for your relaxation. Our full hot breakfast is complimentary daily, also enjoy our reception dinner Monday through Thursday evenings. Come escape from it all at the Homewood Suites by Hilton Mont-Tremblant Resort. ... more less
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- Also Known As:
- Homewood Suites Mont-Tremblant Hotel Mont Tremblant
- Homewood Mont Tremblant
- Mont Tremblant Homewood Suites
- Homewood Suites Mont-Tremblant Mont Tremblant, Quebec