Stayed here one night, Could not fault the accommodation - the rooms were spacious and clean with very comfortable beds and the hotel staff were friendly and helpful. We were going to have our evening meal in the attached reataurant - 'La Cabina Ristorante' - thank goodness we did not, if breakfast next morning was anything to go by! Instead, we found a lovely restaurant in town, Helna's Stube, which we highly recommend.
Back to 'breakfast'; firstly, the room was nearly empty but we still waited a long time to be 'served'. The place was dowdy, dark and had no atmosphere at all. When my breakfast came, the server dropped a piece of my toast on the floor, then proceeded to put it back on the plate! She made no attempt to replace it or apologise - in fact throughout the whole process, she seemed totally disinterested in her job. The food was poorly cooked and served - couldn't even get fried eggs right and the 'crispy' bacon was soggy! I also had the worst coffee of the entire holiday. Please do not eat there!!
As the staff there couldn't have cared less, we complained to the duty manager at the hotel, who informed us that the La Cabina was not part of the hotel, but franchised out to an independednt caterer. That explained the differences in staff attitudes. However, as we pointed out, the hotel is still responsible for what goes on on their premises and should be monitoring the place. The duty manager took our point and promised to 'talk to' the reataurant owners and pass on our comments to her manager. Let's hope something is done, or a good hotel will have a tarnished reputation because of what they allow to go on in one part of their premises, even though they do not actually run that part themselves.
- Official Description (provided by the hotel):
- Situated close to the famous Radium Hot Springs pools, discover our elegant inn offering exquisite deluxe rooms, kitchenettes and stunning designer suites. Onsite features include wireless internet, restaurant, lounge, fitness centre, indoor pool/hot tub, meeting & banquet facilities. Golf & Lifestyle packages available. ... more less
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- Also Known As:
- Prestige Inn Radium Hot Springs Hotel Radium Hot Springs
- Prestige Hotel Radium Hot Springs
- BEST WESTERN PLUS Prestige Inn Radium Hot Springs British Columbia